Trustpilot Reviews , 107 reviews

j'aimerais que l'application soit en Français ca serait plus simple sinon elle a l'air bien pratique et clair

We have had two really big issues with Trustpilot. The first was it was causing a glitch on our site and it took at least a few weeks before Trustpilot took the problem seriously enough to address it. We lost business due to the fact that we went a few weeks with mobile shoppers on Safari not being able to consistently click through on our site. It took us so long to diagnose the problem and then it took them way too long to take responsibility for it. Then, a few weeks ago, all of our reviews disappeared from our site and it took well over 48 hours for anyone at Trustpilot to address it. It turns out it was another error on their end. Reviews are vital for consumers today and to have even one day of them not on our site impacts our business. We are happy with the functionality of the way our review requests are set up, however. And, the increase in the legitimate reviews (which we can't delete) have helped level us up. But the other issues have been too unfortunate to highly recommend Trustpilot. We expected better customer service from a company that provides reviews. We understand that glitches and mistakes happen, but find it hard to forgive a slow response time on their end. But, it's fair to note that we don't have a lot of perspective having only used Stamped.io prior to Trustpilot. Maybe other review apps/platforms can cause these kinds of disruptions as well. But, it never happened with Stamped.io.

I would give 5 stars but it's taken over a week to get my account up and running. It's been such a long and drawn out process. I've been dealing with two people on here but you have to wait until they each come back on duty to get anything sorted out. I realise there may be time differences due to locations and when people are working and when they're not but it is very draining waiting for a response. Thank you Michael K for finally coming to the rescue!