Reviews (132)

Overall rating
2
Counts per rating level
  • 16% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 7% of ratings are 2 stars
  • 70% of ratings are 1 stars
November 4, 2024

Not for startups or small businesses. The free version only let people see your reviews on their site. The price for an upgrade to show the reviews on your site are way to high. And that is only the review for my business. The product reviews that i get does not show at all without the expensive upgrade.

I regret choosing Trustpilot, should have used another review service that actually shows on ...

Megafauna
Sweden
About 3 years using the app
October 11, 2024

Initially loved this, however they have updated the app and in order to use any of their review widgets you must pay their minimum fee of £250 per month. Just to reiterate, in order to show customer reviews (which are not owned by TrustPilot) you must pay TrustPilot £250 per month alongside being forced to sign up to their platform and signing over your business details, in order to show the ...

Hook & Flanker
United Kingdom
8 months using the app
December 13, 2024

I don't think Trustpilot understand a small business at all; the price they are asking for a monthly subscription is way too much for the value they bring; so now, on top of hmrc, royalmail, and PayPal, one must take out extra share for Trustpilot!

TradeNRG UK
United Kingdom
4 months using the app
December 14, 2024

They keep deleting the positive verified reviews of my customers. Then they say that they have to upload a receipt for the review to go back up. Trustpilot is the one sending the reviews out to my customers after verified orders, there is no need to inconvenience my customers in this way. Perhaps they don't delete reviews on the paid plan, not sure, but based on my experience DO NOT RECOMMEND.

Bear & Birdy
United Kingdom
4 days using the app
September 12, 2024

If I could give them 0 stars, I would. We have not been able to see the TrustPilot reviews on our site for over 3 months. It takes them 2 weeks to answer an email, and then it is to ask for the same information that I have already sent. When I finally was able to chat with someone who could see that I was telling the truth about what was going on, they quickly said they would get it to the ...

body helix
United States
About 1 year using the app
Trustpilot replied September 23, 2024

Hello,

Thank you for sharing your experience, and we’re truly sorry to hear about the difficulties you’ve encountered. We understand how frustrating this must be and ...

August 22, 2024

Very frustrating software, they paywall you reviews if you need to export them for any issues. The limitations compared to other review apps are so apparent if you just check out a few competitors. Few options and unhelpful support. On top of that I get random sales agents calling me trying to sell me their service every month. Terrible highly do not recommend.

Battle Brothers Shaving Co.
United States
About 4 years using the app
October 5, 2024

The app could really be improved by leveraging Shopify theme sections for each of the TrustBoxes. It's frustrating having to use the TrustBox previewer. Apart from that it works as you'd expect for a review app but given its popularity I would hold this app to a higher standard.

The Flower Factory
Ireland
12 months using the app
September 8, 2024

They are not capable to detect and delete spam reviews, they are not capable of detecting competitors lying about their reviews on their website with the help of trustpilot widget, do not ever think paying them 170 eur a month for nothing.

VoltFiets
Netherlands
About 2 months using the app
Trustpilot replied September 17, 2024

Hello VoltFiets,


Thanks for sharing your review, and for letting us give our perspective.


Trustpilot works around the clock to ensure our site is Trustworthy, this includes ...

December 11, 2024

Nous ne recommandons pas, il sont mauvais, cette application n'a aucune valeur ajouté

TECIN HOLDING
France
9 months using the app
November 3, 2024

App maakt geen verbinding tussen shopify en trustpilot.

Happytoys Sexshop: Toys for Feeling Happy & Easy 😊
Netherlands
About 1 year using the app