Trustpilot Reviews

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App highlights

  • Seamless workflow: use directly in Shopify admin

  • Speed tested: low impact to your online store

Reviews

1.7 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

Counts per rating level
  • 16% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 7% of ratings are 2 stars
  • 69% of ratings are 1 stars

Filter and sort reviews

1 - 10 of 87 reviews

GPmodeling

Location Bulgaria
Time spent using app 7 months

Non si collega più con Shopify. Non riesco ad aprire più applicazione. Non ricevo più e-mail da TrustPilot che il cliente ha lasciato la recensione

Developer reply

December 1, 2022

Salve,

Grazie per aver condiviso la sua esperienza con noi, e ci dispiace non sia stata positiva.

Sembra che la sua problematica sia di natura meramente tecnica, e purtroppo essendo questo un forum pubblico, non sono in grado di fornirle assistenza da qui - in quanto ciò risulterebbe in una violazione dei dati personali.

La invito fortemente a contattare il nostro Team Support direttamente compilando questo modulo: https://support.trustpilot.com/hc/it/requests/new

Una volta ricevuta la richiesta, la ricontatteremo prima possibile e faremo il possibile per risolvere il suo problema.

Nel frattempo le auguriamo una buona giornata.

Cordialmente,
Flavio - Trustpilot

Thuisco

Location Netherlands
Time spent using app 11 days

Reviews not being sent. I contacted support and got no reply. Guess i'm switching to another service as this one obviously does not work.

Developer reply

November 16, 2022

Hello Thuisco,

Thanks for getting in touch and sharing your experience with us. We're sorry to hear it wasn't a positive one.

I can confirm that you've recently tried to contact our Support Team for assistance. We're sorry for any inconvenience caused by any possible delay in our replies. We are currently facing a huge backlog of tickets, and we're helping more customers than usual, taking a little longer than we'd like to respond.

I can confirm that I've escalated your case, and someone will be in touch as soon as possible.

In the meantime, we wish you a great day.

All the best,
Flavio - Trustpilot

Galaxy Sabers Ltd

Location United Kingdom
Time spent using app About 1 year

Got rid of the good trust boxes so they try to make you subscribe to the monthly bill which is extortionate

Developer reply

November 10, 2022

Hi Galaxy Sabers Ltd,

Thank you for reaching out to us with this review.

Collaboration and dialogue is most important to us and we really appreciate you taking the time to share this experience with us. We really value that you as a company use Trustpilot and really appreciate you give us this feedback. We will ensure that this feedback regarding the TrustBoxes is shared with the relevant teams to ensure quality and service can be developed further.

When we make changes, we always communicate this to you. Our goal is to be completely transparent in our communications about product changes, so that companies can adapt and optimize their strategies accordingly. You can still show on your website that you have reviews on Trustpilot by using one of these free TrustBoxes:

• Micro Review Count: which displays the number of reviews that you have received on Trustpilot.
• Review Collector: which encourages customers to leave organic reviews on Trustpilot.

Should you wish to discuss the different possibilities or need any assistance, do not hesitate to contact us accordingly here: https://support.trustpilot.com/hc/en-us/requests/new

Have a nice day.

Kind regards,

Sacha - Trustpilot

JM Wholesale Ltd

Location United Kingdom
Time spent using app Almost 3 years

Very slow and non-existent support! Claimed they can't access our website to look at the issue, like every other App developer on Shopify, due to their policy. We had to pay a 3rd party developer to fix their App!

Developer reply

November 4, 2022

Hi JM Wholesale Ltd,

Thanks for getting in touch and sharing your experience with us. We're sorry to hear it's not been a positive one.

I can see you've recently reached out to our Support Team for assistance however they've yet to get back you. We send our apologises for the delay in the response. Our Team are helping more customers than usual at the moment and taking a little longer than we would like to respond.

I can confirm that I've escalated your case and someone will be in touch as soon as possible.

Our Support Team are here to help you utilize our service to its full potential, whether that's providing guidance on how to use our platform or help troubleshooting. We'll try to help you the best that we can. However it's not possible for us to access your Shopify store. We can simply guide you to the right place.

Someone will be in touch soon.

Kind regards,
Kerry-Trustpilot

Avalla

Location United Kingdom
Time spent using app 9 days

The Irony of the poor reviews on Trust pilot doesn't escape many, but I did give technical support about 7 tries to fix my issue. I gave up in the end, as the link between a "Shopify App" and Trust pilot was beyond all technical supports comprehension.

Developer reply

October 14, 2022

Hello Avalla

Thank you for getting in touch and giving us your feedback. We're sorry to hear that this has been your experience of interacting with our support team and we're eager to get to the bottom of this issue for you.

From your exchange with our team, it's unclear if you've completed these suggested steps up until now. However, we would encourage you to do so, as we find that they're successful in resolving a lot of issues. If this doesn't fix the issue it means that we can rule out a few potential causes when we escalate your case for further investigation.

- Log out, clear the cache and cookies of your browser and log in again.
- Use an incognito window to login
- Use another Browser
- Use another device to login

You can also try:

- Enable the partnership permissions here: https://businessapp.b2b.trustpilot.com/account/permissions
- Re-install the Trustpilot Shopify connection from the Trustpilot Business page by following these instructions: https://support.trustpilot.com/hc/en-us/articles/207024007-Install-Trustpilot-s-Shopify-integration#from-trustpilot-business-0

Please let us know if these steps have any impact on your issue by getting in touch through your existing correspondence. This will ensure the quickest response and seamless continuity.

Kind Regards
Jen -Trustpilot

Platinuim x

Location United Kingdom
Time spent using app 18 days

I was ready for giving up on this app until I came across a tutorial on trustpilot YouTube channel an I felt absolutely braindead you will need a laptop or tablet but it's so simple all you do is load up widgets pick a obviously if you have dark/black background on your website pick that colour an all you do is click the widget drag it to where you want it an drop it's that easy

Developer reply

October 6, 2022

Hi Platinuim X

Thanks for getting in touch and giving us your feedback. We're delighted to hear that you got your widget added successfully and you're now showcasing how brilliant your business is to a whole host of prospective customers.

We have a handy support area on Trustpilot that contains a wealth of useful information too. So if you're ever in need of advice in the future, it's a great place to check out. We've written this guide on how to apply your widget too: https://support.trustpilot.com/hc/en-us/articles/4402992727314-Trustpilot-s-Shopify-integration-Add-a-TrustBox-widget
And of course, our team of helpful, knowledgeable Support Trusties are available too. They can be contacted here: https://support.trustpilot.com/hc/en-us/requests/new?ticket_form_id=360001776219

Best Wishes
Jen -Trustpilot

Sneakerboxshop

Location Netherlands
Time spent using app 3 days

Stuck on loading after attempting to connect the app to my store. The app is not working at all, so unfortunately I'll have to look further.

Developer reply

October 6, 2022

Hi SneakerBoxshop

Thanks for taking the time to write this review and make us aware of this issue.

We’re sorry to hear you’ve been experiencing issues with getting Trustpilot and Shopify connected. By checking our files, I can see you already reached out to our Technical Support team, who is as we speak working on investigating the matter and finding a solution.

In the meantime may we ask you to try to following, if not already done, and see if that solves the issue:

- Enable the partnership permissions here: https://businessapp.b2b.trustpilot.com/account/permissions
- Re-install the Trustpilot Shopify connection from the Trustpilot Business page by following these instructions: https://support.trustpilot.com/hc/en-us/articles/207024007-Install-Trustpilot-s-Shopify-integration#from-trustpilot-business-0

Hope that the above may already solve the issue, but rest assured we’re on top of it, and someone will soon get back to you to further investigate and assist.

We hope you soon can have the integration connected without any problems, so you can make use of the awesome features this integration offers to automate the collection of reviews, and the easy possibility to place TrustBoxes on your website.

Kind regards,

Sacha - Trustpilot

Skinolife

Location Israel
Time spent using app About 1 year

App is not working and lately I can't even see the app on my live store.
Loading wheel just spins for so long and I can not reach customer service.

Developer reply

October 3, 2022

Hello Skinolife

Thanks for getting in touch and giving us your feedback. We're sorry to see that you're not able to use Trustpilot as you would normally at the moment, and we're committed to getting you back up and running as soon as possible.

Our Support team have received your request and will be in touch again shortly to progress this matter for you. In the meantime, if you have any questions, please get in touch with us through your existing correspondence.

Kind Regards
Jen - Trustpilot

Home N Culture

Location Australia
Time spent using app 7 days

Can't get the app to load the loading wheel just spins for days on end - had a meeting with a sales rep told me was going to email me information still nothing emailed even though I have sent emails - can't use something that doesn't work

Developer reply

September 14, 2022

Hello Home N Culture

Thank you for getting in touch and letting us know about your experience. We're sorry that it's not been a positive one for you and we're keen to remedy this.

Your account manager has arranged to get in touch with you today to discuss the options for getting fully set up to use Shopify. We're sorry if there has been any confusion about how and when contact would be made. We're committed to making sure you're supported every step of the way in your Trustpilot journey.

If you have any questions or need any help in the meantime, please get in touch with our support team through this contact form https://support.trustpilot.com/hc/en-us/requests/new?ticket_form_id=360001776219

Best Wishes
Jen - Trustpilot

Rare Lab

Location Australia
Time spent using app 13 days

Recently had customer support call me and they were more interested in selling their services than actually fixing the issue with the app. I cant even view my reviews when I add the widget to my website yet they want me to pay for their service. Please fix basic issues first before asking for money.

Developer reply

September 12, 2022

Hello Rare Lab

Thank you for getting in touch. We understand how frustrating an issue like this can be and we want to reassure you that getting this fixed for you is our top priority. Our developers are currently working on getting a resolution in place and will be in touch as soon as we can.

Our support team members are always looking for ways to get your issue resolved as quickly as possible and they may have suggested some alternative ways to achieve a resolution. We're sorry if this came across as trying to sell inappropriately. Our support team are solely there to offer technical support and they don't have any sales targets to fulfil.

We want to thank you for your patience whilst we're working on a resolution. Our team will be in touch as soon as we can, but if you have any questions in the meanwhile please get in touch through your existing correspondence.

Kind Regards
Jen - Trustpilot

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