Trustpilot Reviews

I don't think Trustpilot understand a small business at all; the price they are asking for a monthly subscription is way too much for the value they bring; so now, on top of hmrc, royalmail, and PayPal, one must take out extra share for Trustpilot!

Not for startups or small businesses. The free version only let people see your reviews on their site. The price for an upgrade to show the reviews on your site are way to high. And that is only the review for my business. The product reviews that i get does not show at all without the expensive upgrade.

I regret choosing Trustpilot, should have used another review service that actually shows on your site without paying a huge amount.

They keep deleting the positive verified reviews of my customers. Then they say that they have to upload a receipt for the review to go back up. Trustpilot is the one sending the reviews out to my customers after verified orders, there is no need to inconvenience my customers in this way. Perhaps they don't delete reviews on the paid plan, not sure, but based on my experience DO NOT RECOMMEND.

Initially loved this, however they have updated the app and in order to use any of their review widgets you must pay their minimum fee of £250 per month. Just to reiterate, in order to show customer reviews (which are not owned by TrustPilot) you must pay TrustPilot £250 per month alongside being forced to sign up to their platform and signing over your business details, in order to show the public owned reviews that YOUR customers have left. Combine this with the daily chasing emails you recieve from Account Managers to sign you up to this service, it feels very bait and switch. I am frustrated as I will now have to migrate all my reviews to another platform.

they dont get back to you when you try contacting them

DO NOT PAY TRUSTPILOT A DIME. It is a total scam of a business and scam of a business model. They artificially deflate your review ratings and hide positive reviews from your profile until you pay; it is absolutely illegal. Just look at every review of their own service - it is awful. Brands, do not pay them anything.

This grift should go to $0 - hopefully AI and search destroys their business model.

If I could give them 0 stars, I would. We have not been able to see the TrustPilot reviews on our site for over 3 months. It takes them 2 weeks to answer an email, and then it is to ask for the same information that I have already sent. When I finally was able to chat with someone who could see that I was telling the truth about what was going on, they quickly said they would get it to the engineering team. That was 3 weeks ago. And yet, they are very quick at collecting their money. DO NOT GET THIS APP. The customer service is horrible. The support team appears to be non-existent. This app was suggested to us by our CRO Team. We should have investigated the app before we allowed it to be added. It's been a disaster. At least we kept Judge.me. We are happy with them.

DO NOT TRUST TRUSTPILOT!! - They keep removing my customers 5* Reviews and asking for Order Forms, Proof of Purchase and making it a complicated and time consuming procedure. Told my customers 'It has to be a full and genuine experience'

Yet, when someone leaves a 1* Review who isn't even a customer or ever bought from us they refuse to do the same checks and say 'A 1* experience could mean a phone call, or a visit to your Website that they didn't like' It doesn't mean they have to have bought from you.

The sooner they close down the better it will be for small businesses. They are killing business for their own financial gain.

Nous ne recommandons pas, il sont mauvais, cette application n'a aucune valeur ajouté

The app could really be improved by leveraging Shopify theme sections for each of the TrustBoxes. It's frustrating having to use the TrustBox previewer. Apart from that it works as you'd expect for a review app but given its popularity I would hold this app to a higher standard.