Trustpilot Reviews

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App highlights

  • Speed tested: low impact to your online store

Reviews

2.0 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

  • 5 of 5 stars
    18% of ratings are 5 stars
  • 4 of 5 stars
    8% of ratings are 4 stars
  • 3 of 5 stars
    3% of ratings are 3 stars
  • 2 of 5 stars
    9% of ratings are 2 stars
  • 1 of 5 stars
    62% of ratings are 1 stars
1 - 10 of 66 reviews

Bathroom Store Ireland

Location Ireland

I used this app for 12 months, we signed a subscription that cost 330 euros a month, the conversion rate from trust pilot was less than 1%, in our service we had account manager that didn't give us enough support to get it better. now they are trying to force us in another 12 months contract because we didn't give 30 days notice period canceling it stay away!

Developer reply

June 20, 2022

Hi Bathroom Store Ireland.

Thank you for contacting us.

We are sad to hear you've not had a positive experience with us here at Trustpilot, we hope that the support team can assist.

We have a dedicated Support Team that can help you utilize our service to its full potential. Please reach out to them here, We are always happy to help: https://support.trustpilot.com/hc/en-us/requests/new

Trustpilot contacts are usually 12 months, and details will be included in the documents you receive when signing up. If you have any questions about your contract or any terms, you can contact your Customer Success manager and they can assist.

Accounts can be cancelled with 30 days notice before the end of your contact. If you have any further questions, please drop our support team on support@trustpilot.com. You can also check out our support centre on support.trustpilot.com

Kind regards,
Kerry-Trustpilot

Ashton and Barrow

Location United Kingdom

What is going on?? Nobody can log in, rendering the app and integrations useless. This needs to be sorted NOW.

Developer reply

April 27, 2022

Hi Ashton and Barrow,

Thank you for your review.

Sorry to hear you are experiencing some issues with logging in.

Here is a very useful article which gives you some troubleshooting steps to help rectify the issue:https://support.trustpilot.com/hc/en-us/articles/360021100439-Trustpilot-ecommerce-integration-troubleshooting-Login-issues

If your still experiencing issues after attempting these steps then please reach out to our Technical Support Team here and they will happily assist further: https://support.trustpilot.com/hc/en-us/requests/new

Kind regards,
Kerry-Trustpilot

Exersci

Similar to other people... Username + pass word don't go together but can log in directly. Also tried to sign up for the new app and didn't work

Developer reply

April 27, 2022

Hi Exersci,

Thank you for your review.

Sorry to hear you are experiencing some issues with logging in.

Here is a useful guide which gives you some troubleshooting steps to help rectify the issue:https://support.trustpilot.com/hc/en-us/articles/360021100439-Trustpilot-ecommerce-integration-troubleshooting-Login-issues

If your still experiencing issues after attempting these steps then please reach out to our Technical Support Team here and they will happily assist further: https://support.trustpilot.com/hc/en-us/requests/new

Kind regards,
Kerry-Trustpilot

Le Dressing des Alpilles

Impossible de se connecter à l'application alors que j'utilise le bon mot de passe. Merci de bien vouloir m'aider !

Developer reply

April 27, 2022

Bonjour,

Merci d'avoir pris le temps de partager votre avis avec nous, désolée de voir que votre expérience n'a pas été positive jusqu'à présent.
Notre équipe de Support sera ravie de pouvoir vous aider à utiliser pleinement Trustpilot dans Shopify. Vous pouvez utiliser le formulaire ci-après, https://support.trustpilot.com/hc/fr/requests/new?ticket_form_id=360001776219.
Une fois sur la page ci-dessus, vous pourrez selectionner: "Résolution de problèmes" puis "Intégrations" afin qu'un de nos agents revienne vers vous dans les plus brefs délais afin de vous portez assistance.

Bien cordialement,
Trustpilot

The Little Gift Hive Ltd

As it appears others have been experiencing since installing this app I can no longer login via the integration it tells me my email and password don't go together but I can login to trust pilot direct with the same details and they work! I spent hours exchanging emails and got nowhere so gave up. Extremely disappointed.

Developer reply

April 27, 2022

Hi The Little Gift Hive Ltd,

Thank you for your review.

Sorry to hear you are experiencing some issues with logging in.

Here is a useful article which gives you some troubleshooting steps to help rectify the issue:https://support.trustpilot.com/hc/en-us/articles/360021100439-Trustpilot-ecommerce-integration-troubleshooting-Login-issues

If your still experiencing issues after attempting these steps then please reach out to our Technical Support Team here and they will happily assist further: https://support.trustpilot.com/hc/en-us/requests/new

Kind regards,
Kerry-Trustpilot

Force of Life

Very poor app, didn't work well when sending previous emails for reviews. I wish there was a working version.

Developer reply

April 27, 2022

Hi Force of Life,

Thank you for your review,

Sorry to hear you are having some difficulties with the app. We would love to be able to resolve any issue that you may have, we do have a Technical Support Team within Trustpilot and would happily assist you.

You can reach out Technical Support Team via this form, a ticket will be created and one of our Trusties will get back to you: https://support.trustpilot.com/hc/en-us/requests/new

We do have an article with regards to shopify review invitation that may help: https://support.trustpilot.com/hc/en-us/articles/4402992875794-Trustpilot-s-Shopify-integration-Send-review-invitations

We hope to hear from you soon and get your issues resolved.

Kind regards,
Kerry-Trustpilot

Cottage Dream Cards

Like other users when I try to access the app I get this message "Sorry, this email and password don’t go together."
Using the very same email & password I can log in to trustpilot.com.
Tried contacting support, to be told I’m using 2 different email addresses. Which I’m not…

Developer reply

April 27, 2022

Thank you very much for your review. We are investigating this issue and will communicate a resolution to you shortly.

Bloom Magic

I don't know what went wrong but we can't login now even with a valid account. I'm getting "Sorry, this email and password don’t go together." error.
I tried to login the account at trustpilot.com and it worked, however, not in the app.
Experienced no problems in the past, hopefully this gets resolved.

Afters.Shop

To keep it simple, the app stopped working and refused to integrate. Even when it was supposed to be working it didn't ask customers for reviews. Trustpilot need to take it down and fix it from the bottom up.

TheGarrison.de

Invite past customers to write reviews doesnt work. I tried for 6 times now. In the meantime i installed the app again for 2 times. But nothing work. I cant send invites to my costumers.

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