Trustpilot Reviews

J’utilise cette application pour ma boutique spécialisée dans les produits pour bébé et maman. L’intégration des avis est simple et aide beaucoup à rassurer mes clients. L’interface est facile à utiliser et me permet de gérer les avis rapidement. Je recommande cette application aux autres marchands qui veulent renforcer la confiance de leurs visiteurs.

The connection is just terrible. Every time I want to go into settings, I have to login. Login is also terrible 30% change to get it work, so I can't even change something slightly. Developers please fix this problem. Small widget on the free plan, no customization. I don't recommend. There are plenty of other alternatives.

I have been using this app for about 2 months now and it works great. The Shopify integration is stable and review invitation emails are sent reliably without issues. Once set up, it runs automatically in the background and does its job well. In the dashboard its clearly stated if service or/and product email are sent.
The dashboard its just one page and very easy to see what s happening and what are your settings. No complaints.
Also, i would like to say something about the paid plan complaints i see in many reviews. So, new merchants please read this carefully. This app is just the connector between Shopify and Trustpilot. Pricing, widgets, branding options and paid features are determined by Trustpilot’s own paid plan policy, not by this app. Blaming the app for Trustpilot’s pricing model is misleading. Everything is shown on the Trustpilot's paid plan details stating that if you pay, you pay for an annual plan.

Now, feedback time:
1) While the app works perfectly by performance standards, a feature i need as international eshop is the ability to schedule email sending times per region. While for some markets its enough, different markets have different optimal delivery windows and regional timing control would significantly improve an otherwise solid integration. As a new company, every change to gain a review, its a chance for me to scale faster. And that matters, a lot.
2) Having an option for email to be sent after some days (which i can set up) after the carrier scan = delivered?
3) Option for regional quiet hours like “Don' t send emails between 22:00–08:00 local time?
4) If you add different sceduled email times (please add this feature) it would also be good to have auto translation or let me choose for each region. Customers are far more likely to leave a review when the invitation is sent in their native language.

I removed the app, but it’s still sending emails to my customers. I’ve reached out to support several times, but no one has gotten back to me. This is really frustrating and needs to be resolved as soon as possible.

A bit difficult to get hold of support, once they were aware of the issue, all the help needed was immediately given. Changing review from 1 to 4 stars.

technical integration to shopify platform not functioning. Uploaded all details and verification and registration numbers. Upgrading was done in a split second. Then no integration, ticket logged and no response after several hours, just conflicting messages. Another example (and I have many over the last few months) that automated verifications are not functioning, as processes are set up with a very limited view of how businesses are organised.
Eg. having two businesses, 1 website is active, the other under construction. One email for customer contacts, 1 email for business contacts.... NO, says TRUSTPILOT that is not allowed (if they would have done an actual verification they would have seen that both names are registered with Tax Office as well as Chamber of Commerce and both in my name. Bottum line, again hours of precious time wasted on behalf of another companies automated verifications, while that same company is as quick as possible to get your subscription for 180 euros’ a month...
Question, for what should I pay this amount, no service, no response to a logged ticket, no actual support, apart from a chatty AI assistant who needs 10 minutes to determine it is not able to assist.
And this is the website that should inspire trust to MY customers.

I removed the app but it sill steals my customer's information and send emails

I cant turn off the option to not send emails to my customers... The toggle option is just blocked and they keep sending review mails to my customers. Please fix this i do not consent to send emails to my customers.

Same experience as previous reviewers, it seems to have stolen information and continued sending review requests without permission.

I should give it a 0 out of 10. Even after I uninstalled the plugin, it continues to send review emails to my customers, and I can't turn it off or remove the user from the navigation. There's no customer service.

I have a connection issue for my website which is connected to a previous trustpilot account. I have sent 3 emails across almost longer than 2 weeks waiting to get some support from trustpilot support team. Have not heard a thing back from them whatsoever. It is very hard to get in contact with them after browsing all the pages on their website and social media. This brands makes me feels it is just another brand building their own brand rather than caring much about customer experience. as a store owner I dont like Trustpilot. Hope this is the spot to review them as they dont list themselves to be reviewed on their platform.