Trustpilot Reviews

Turn real customer reviews into traffic, sales, and loyalty.

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App highlights

  • Seamless workflow: use directly in Shopify admin

  • Speed tested: low impact to your online store

Reviews

1.8 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

Counts per rating level
  • 16% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 8% of ratings are 2 stars
  • 66% of ratings are 1 stars

Filter and sort reviews

21 - 30 of 73 reviews

zoza.no

Location Norway
Time spent using app 5 days

Unable to subscribe to the flex subscription. We have contacted the support one week ago, but no answer. We will be looking for another review app.

Developer reply

March 4, 2022

Hi zoza.no,

Thanks for sharing this with us, we hope you were able to speak to one of our support team about your upgrade. If you would like to chat to us further you can reach out to us on Twitter @TrustieSupport. We appreciate feedback in all its forms and any feedback on our response times is really valuable to us.

Thanks
Trustpilot Team

Cloud Tech

Location Saudi Arabia
Time spent using app 4 months

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Developer reply

March 4, 2022

Hi Cloud Tech,

We'd love to hear your feedback in full - you can send it to via DM on Twitter @TrustieSupport.

Thanks
Trustpilot Team

1stMobile.UK

Location United Kingdom
Time spent using app 17 minutes

The fact that they only score 2.4 says everything about them. Customer using Trustpilot as a site to review other businesses should be aware of what they're really like. To begin with your business is placed on there inviting reviews whether you like it or not, which in itself is a disgrace - transactions are private between ourselves and our customers unless WE say so, not some random company that's only in it for profit at your expense and the reputation of your business at risk. We had one review claiming we were scammers, simply becuase the customer's order got lost in the mail (we did subsequently refund him). That's clear defamation of character and a libellous remark, but when we asked for help they didn't want to know. We had another which was clearly either from a competitor or had been left in error as it mentioned a member of staff we'd never heard of and a product we'd never sold, yet again Trustpilot refused to remove it. It's absolutely shocking when you have worked hard to build your reputation. On other occasions I've reviewed other businesses and had my reviews rejected because Trustpilot said they were fake. So their system clearly doesn't work and their so called back up support is non-existent, just as others have said. However you want to use your reviews to improve your business, trust Trustpilot at your peril. If anybody needs to be shut down they do.

Developer reply

March 4, 2022

Hi 1st Mobile,

Consumers decide who is reviewed on Trustpilot and we are a platform that hosts the content. A business profile page is automatically created when someone searches for the business's web address on our platform or it can be added from the search results page. Consumers can then start posting reviews about their recent experience with the business. Business profiles are not deleted because consumers put your business on Trustpilot.

As you may know from using our platform both as a business and a reviewer - reviews, if flagged by a business, are temporarily removed while we wait for consumers to provide proof of their experience. Reviews are reinstated to the platform once that proof has been provided.

Reviews are also removed if they breach our guidelines - this can be anything from, the use of offensive language, sharing of personal information, promotional content, or a user having multiple accounts linked to them.

Thanks
Trustpilot Team

opmo8

Location Denmark
Time spent using app 3 months

this app very help for my customers, they can check customers experience with my webshop. Thank you so much.

Developer reply

February 16, 2022

Hi Opmo8

Thanks for sharing this great feedback - we're really happy to hear that our app integration with Shopify has been proving useful for you!

Thanks
Trustpilot Team

Proof Eyewear Nederland

Location Netherlands
Time spent using app Almost 2 years

The widget causes errors in the page, and the customer service isn't wiling to help fix this problem. When using safari you can't log in, you need to switch to chrome before you can make use from the backoffice. We use Yotpo as an alternative, which is much better than this and I would recommend you to take a look at YotPo instead of Trustpilot.

Developer reply

February 16, 2022

Hi Proof Eyewear Nederland,

Thanks for sharing this with us, your feedback regarding safari and google chrome is really helpful. We appreciate feedback in all it's forms -good and bad! We understand that people move on from us, so thank you again for sharing your feedback.

Thanks
Trustpilot Team

Auvezik

Location France
Time spent using app 3 days

Je n'arrive pas à me connecter car une fois que tout est installé, l'application renvoie sur la page de connexion et dit que les identifiants sont faux.

Developer reply

February 9, 2022

Hi Auvezik, thanks for sharing this with us. Login issues can be resolved by contacting our support team using the following link https://support.trustpilot.com/hc/en-us/requests/new

Though we may not be able to change your 1 star review - we at least try to get you logged in!

Thanks
Trustpilot Team

UP & DESK

Location France
Time spent using app About 1 year

Très utile mais pas optimisée. Je me connecte à Trustpilot via Google, je n'ai donc pas créé de compte via Trustpilot. Résultat, sur shopify, je n'arrive pas à me connecter à Trustpilot car je ne peux pas passer par Google. Le serpent qui se mord la queue...

Developer reply

February 3, 2022

Hi UP & DESK,

Thank you for sharing your feedback with us! When creating a Trustpilot account, you have to provide an email address, even if you later choose to use your Google account to log in. To gain access, select "Forgot your password" and enter the email address associated with your Trustpilot account. You will be able to use the email address and the new password to connect to Trustpilot via Shopify.

If you need additional help, we recommend that you reach out to our Support team here: https://support.trustpilot.com/hc/en-us/requests/new.

Thank you,
The Trustpilot Team

Hej UP & DESK,

Tack för att du delar din feedback med oss! När du skapar ett Trustpilot-konto måste du ange en e-postadress, även om du senare väljer att använda ditt Google-konto för att logga in. För att komma åt, välj "Glömt ditt lösenord" och ange e-postadressen som är kopplad till ditt Trustpilot-konto. Du kommer att kunna använda e-postadressen och det nya lösenordet för att ansluta till Trustpilot via Shopify.

Om du behöver ytterligare hjälp rekommenderar vi att du kontaktar vårt supportteam här: https://support.trustpilot.com/hc/en-us/requests/new.

Tack,
The Trustpilot Team

Tuplanhogar

Location Chile
Time spent using app 5 minutes

Very useful to build a trusted community of customers reviews.
I would love to see more new features.

Developer reply

February 3, 2022

Hi Tuplanhogar, thanks for sharing this awesome feedback with us! Our product and development teams are working to constantly improve our integrations, so watch out for new features coming in the future!

Delumani

Location Germany
Time spent using app Over 2 years

Support ist zero, agressive expensive price strategy, limited functionalities, WE DO NOT RECOMMEND IT !
We have agreed a multi site domains deal with our customer manager and he doesn't feel like respecting his part of the agreement.
We have paid for Standard Plan but the subscription we got is Free Plan.
We have asked for another customer manager, a call back and of course our money back. We will see what happens !

Seashore Jewellery

Location United Kingdom
Time spent using app Over 2 years

The important thing you need to remember about TurdPilot before having anything to do with them is that they claim to own every review you receive through their platform. You cannot use or make meaningful reference to any of the review you receive unless TurdPilot say it's allowed, which will only happen if you are paying their subscription fee.
This is fine if you are happy to keep paying their subscription fee every month forever without question. But from over 2 years customer experience I found they regularly hike up the fees by an extortionate amount (nearly a 75% increase in my case) which presents a dilemma. Do you keep paying the stupidly high fees just so you can keep referencing your reviews on site? Or do you cancel your subscription and lose free access to all that hard work?
If, like me, you choose not to pay the stupidly high fees, you can look forward to a series of threatening emails from various TurdPilot minions warning you not to make any reference to your (sorry, I mean their) reviews. The whole TurdPilot set up is little more than a scam. How a company can claim to own reviews that have been left for YOUR hard work and good service by YOUR customers is beyond me!
On top of this, the widgets they provide to show off your reviews (sorry, i mean their reviews) on your site are clunky, ugly and badly scripted. They take an age to load up and will slow down your site. Once I had cancelled my subscription and removed their widgets my site speed drastically improved along with my SEO ranking!
In summary, having been a paying customer of TurdPilot for over 2 years, I'd advise not to get suckered into using their platform unless you have very deep pockets since you may be trapped paying their fees regardless of how much they choose to charge you.
P.S. Look at all the other 1 star reviews their getting too - AVOID!!!!!

Developer reply

January 25, 2022

Hi Seashore Jewellery,

Thanks for taking the time to share this with us and other users.

If you or one of your customers in this case, write a review and it doesn't appear online, the chances are that our software has detected a guideline breach and taken it offline.

This automated system removes reviews if they do not meet our reviewing guidelines, this can sometimes be because of aggressive language, the sharing of personal information, multiple reviews posted by the same user to a business or a user's IP address being registered to multiple accounts. If a business flags a review for removal we have the same guidelines and give businesses other options to dispute reviews such as - not a genuine experience and defamatory claims.

Understandably the removal of reviews can cause frustration, however we notify users via email when this has happened and we ask them to provide proof within 3 days of a review being flagged and/or removed. Providing this proof is something that your customers are responsible for.

You as a business also have the opportunity to appeal these removals with our Content Integrity team.

No business can pay to have reviews removed - be they negative or positive.

Thanks
Trustpilot Team