Trustpilot Reviews

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App highlights

  • Seamless workflow: use directly in Shopify admin

  • Speed tested: low impact to your online store

Reviews

1.9 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

Counts per rating level
  • 17% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 9% of ratings are 2 stars
  • 64% of ratings are 1 stars

Filter and sort reviews

31 - 40 of 70 reviews

Apple Guru

Location Austria
Time spent using app 2 days

Bis jetzt kann ich die APP nicht richtig einrichten. Ich kann mich auf der Trustpilot Seite einloggen - kein Problem.
Die APP Installieren geht auch. Aber beim Login in die APP erhalte ich die Fehlermeldung, dass E-Mail und Kennwort nicht zusammenpassen. Obwohl meine 2 Faktor Authentifizierung abgefragt wird, also offensichtlich stimmen die Logindaten....wow edit: Support per Chat angeschrieben am Donnerstag...das sind jetzt fast 5 Tage...keine Antwort bis jetzt.

Developer reply

January 24, 2022

Hi Apple Guru,

Thank you for sharing your experience with us. We encourage you to contact our support team using this form (https://support.trustpilot.com/hc/en-us/requests/new) to help log into your account.

Thanks,
Trustpilot team

Leskitscheries

Location France
Time spent using app About 1 hour

j'aimerais que l'application soit en Français ca serait plus simple sinon elle a l'air bien pratique et clair

Developer reply

January 12, 2022

Bonjour, merci pour ce retour. Nous transmettrons cela pour les développements futurs de l'application.

Merci
Équipe Trustpilot

Hamza

Location Romania
Time spent using app 3 months

horrible customer care. I feel like i talk with a robot everytime i send them an email, no one understands.
I was supposed to talk with a manager she didnt reply to emails.
Dont use trustpilot, better use google reviews, at least its free.
trustpilot- Waste of time and money.
They have 19 one star review

Developer reply

January 12, 2022

Hi Hamza, thank you for taking the time to share this with us. Feedback is greatly appreciated, we welcome both the positive and the negative. Whilst we can't go back in time and change our email responses (even though we'd love to!) we can pass this feedback on to our agents for future interactions. We would love a chance to rectify this situation with you and would encourage you to reach out once more to our Support team via @TrustieSupport on Twitter and they can pick this up with you.

Thanks
Trustpilot Team

Coleccion Berlin

Location Germany
Time spent using app Over 2 years

Very easy to use and free for the basic functions. Thanks! I would recommend Trustpilot to anyone who has a small business and happy customers. :)

Developer reply

January 10, 2022

Hi Coleccion Berlin, thank you for leaving a glowing 5 star review of our product integration. We're really pleased to hear that you're enjoying it and that you would recommend others using it too!

Thanks
Trustpilot Team

Junic

Location Italy
Time spent using app About 22 hours

pessima. non riesco ad accedere. pessima. non riesco ad accedere. pessima. non riesco ad accedere. pessima. non riesco ad accedere.

Developer reply

January 10, 2022

Hi Junic, thanks for sharing this with us. We're sorry to hear that you are unable to log in - please contact our support team by using this form - https://support.trustpilot.com/hc/en-us/requests/new.

Thanks
Trustpilot Team

Boho Buffalo Accessories

Location United Kingdom
Time spent using app 7 months

The drag and drop feature for the widget would not work at all. Tried on two different laptops and browsers. Click to drag and drop and the icon highlights the first time but then wont carry over.

Developer reply

January 10, 2022

Hi Boho Buffalo Accessories, thanks for sharing this with us. We appreciate feedback in all it's forms - good or bad! We are always working towards improving our product and this feedback you've provided about the drag and drop feature is really useful. Whilst we might not be able to action the feedback into a product update immediately, we are able to share this with our product team for future updates. In the meantime, should you experience any issues with the product please reach out to either Shopify or Trustpilot support teams.

Thanks
Trustpilot Team

Wolwereld

Location Belgium
Time spent using app Over 1 year

It worked just find with the Simple theme but doesn't seems to work with the new Dawn 2.0 theme anymore. I am unable to drag and drop any of the Trustpilot boxes to the landing page.

Developer reply

January 10, 2022

Hi Wolwereld, thank you for sharing this with us. We really appreciate feedback in all it's forms - our teams are continuously making updates to our integrations. Whilst we can say when this issue will be fixed we can let you know that we have passed this on to the product team for review.

Thanks
Trustpilot Team

Italianmaniacs

Location Netherlands
Time spent using app About 1 month

De integratie met shopify lukt nog niet, dus nog niet helemaal happy met de keuze. Ik hoop dat dit snel is verholpen en ik gebruik kan gaan maken van TP

Developer reply

December 30, 2021

Hi Italianmaniacs, thank you for sharing this with us. We are constantly updating the product, so please look out for further future updates. In the meantime please do feel free to share with us exactly what issues you are facing when using the integration so we can feed this back to our product team.

Thank you,
The Trustpilot Team

Gulnaaz Fashion

Location Denmark
Time spent using app 10 months

Doent work for Draft orders and 60% of our business comes from that and support is just saying - they dont know and they cant do anything - really worthless for us.

Developer reply

December 30, 2021

Hi Gulnaaz Fashion, thanks for sharing this with us. We appreciate feedback in all it's forms - good or bad! We are always working towards improving our product and this feedback you've provided about draft orders is really useful. Whilst we might not be able to action the feedback into a product update immediately, we are able to share this with our product team for future updates.

Thanks
Trustpilot Team

HNT Antennas

Location Sweden
Time spent using app 11 days

Extremely overpriced for a simple review service. Everything is locked behind a pay-wall. App is not working properly either. Only good thing about the free-version is that it invites customers to write a review, however this amount is also capped. Expected more from the creators of Trustpilot.

Developer reply

December 30, 2021

Hi HNT Antennas, thank you for your feedback on our price point and our features access. Whilst we can't change the current price point, we can continue to update the product and app, and your feedback is really important to making that happen. We will pass on your comments on the free version and price points to our product team for future developments.

Thanks
Trustpilot Team