Reviews (120)
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Beware of them, teh app ite self is good. code wise, but their business practices are horrendous. they will jack up the price 10X the following year. also eventhough I unsitalled the app some how they are still connected to my store
Hello there,
Thanks so much for your review on our App, the appreciation for our platform, and for your patience.
Instead, we're sorry to hear that you feel our prices are too expensive. For the increased exposure and access to a broad range of potential customers that Trustpilot offers, we feel that our packages are competitively priced and hope that they will be of use to you and your business in the future.
However, we hope that you will benefit anyway from operating a free profile on Trustpilot, since a great number of businesses on Trustpilot use our services for free and report great success in doing so.
Last but not least, if you're facing any technical issue related to our platform, please feel free to get in touch with our Support Team by filling this module: https://support.trustpilot.com/hc/en-us/requests/new
All the best,
Flavio - Trustpilot
Widgets no longer work and nothing can be clicked on the page whilst in edit mode. Extremely buggy and would not recommend.
Hello,
Thanks for getting in touch,
Sorry to hear about the issue you're facing with the widgets not working. If you can please reach out to our Technical Support Team and we'll help investigate this further for you: https://support.trustpilot.com/hc/en-us/requests/new
Kind regards,
A complete nightmare.
1) they change your language without consent, no matter what I do, won't get fixed
2) the widget settings doesn't work
3) after initial setup I'm completely locked out of the app, can't get back in no matter what I do
4) customer service completely useless with robotic response and absolutely resolved nothing
5) finally i decided to uninstall and get out of this hell, for 2 weeks i still receive emails from this crap app asking for reviews. They can't (or won't) stop accessing my shop database. At this point i consider them violating GDPR for unauthorized access to my customer's data.
Never install this lowsy app if you don't want to go through this nightmare.
They are super expensive too, 199 a month for this service? Seriously?
Hello there,
Thanks for sharing your experience with us, and we are sorry to hear what you experienced using our integration. That's indeed something we don't want to provide.
However, our Technical Support Team would love to further explore and assist with troubleshooting your issues as you just described. Please can contact them here: https://support.trustpilot.com/hc/en-us/requests/new
Thanks again for this feedback. We hope you'll reach out to our Technical Support Team, so they can assist you further, and always feel free to share your experiences here.
All the best,
Flavio - Trustpilot
Funktioniert hinten und vorn nicht.
Widget stopped working by the end of November 2023. Doesn't appear. Other Reviews has the same issue.
Can't open the App and shows white screen.
Pls fix this somehow.
Thanks
This app is not ready to be used. Not user friendly at all. Their widgets don't work, you can't add them on your website even though it's presented as an option. Support is lacking, they respond in line 3 days. Not a great experience would try Loox.
Hi there,
Thanks for taking the time to write this review and for your patience.
Our Trustpilot Support Team is always happy to help with this and investigate this as soon as they can. From the communication you had with our Support Team we noticed you installed another Trustpilot app, namely EZ Trustpilot integration App - which is not something created by Trustpilot and supported.
We recommend to install the shopify app via the b2b, to get access to all the features and a working shopify. Here is a helping guide when using the official Trustpilot app, how you can drag and drop widgets: https://support.trustpilot.com/hc/en-us/articles/4402992727314-Trustpilot-s-Shopify-integration-Add-a-TrustBox-widget
Should there be any issues with this or questions, feel free to reply to your email correspondence with them and they will further investigate and help.
Kind regards,
Installieren einen Banner auf der Seite. Danach ist der nicht weg zu bekommen. Support seit wochen keine Antwort
Hallo,
Danke für Ihr Feedback! Es tut uns leid zu hören, dass Sie Probleme bei der Installation von unseren Trustpilot Widgets haben. Wir würden Ihnen gerne weiterhelfen, könnten Sie erneut eine Anfrage schicken an Trustpilot Support über das folgende Formular: https://support.trustpilot.com/hc/de/requests/new?ticket_form_id=360001776219
Wir freuen uns von Ihnen zu hören.
Beste Grüße,
Trustpilot Support Team
Den fungere slet ikke, og kan ikke forbinde os til trustpilot, har prøvet 10 gange nu, og deres support vender ikke tilbage, min mening generelt om trustpilot er ret negativ og dette gør det bestemt ikke bedre.
Hej,
Tak fordi du deler din erfaring her med os.
Vi beklager meget din oplevelse du har haft med forbindelse med Trustpilot og Shopify.
Jeg kan se, at du har været i kontakt med mine kollegaer fra Support nu. Vi håber, at forbindelse nu er oprettet og du er kommet i gang med Trustpilot.
Hvis der stadigvæk er problemer, så sige endelig til. Bedste vil være, ved at besvare på den sidste besked du har fået fra support. Så kigger vi videre på sagen.
På forhånd tak.
Med venlig hilsen
Trustpilot
Good support but extremely buggy :((
Hello,
Thanks for your review.
If there is anything we can do to help please reach out to our Technical Support Team here: https://support.trustpilot.com/hc/en-us/requests/new. We're always here to help.
Kind regards,
Kerry-Trustpilot
Apparently the widget does not work. I have followed the guidelines, but it still fails.
It just pops up for 2 sek, and then the Widgets just disappear.
Im very disappointed from the support and form this app. I really thought it will be plug and play.