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Do not waste time on this review platform. It's not worth it. I'm reviewing Trustpilot based on my experience with them even before Trustpilot app is officially listed as a partner on Shopify App Store. It is too restrictive to get reviews from customers in order for the review to be considered as verified (or counted as Google rating). For instance (real experience) when customers previously unsubscribed from Trustpilot, they will NOT be able to receive the review trigger via email. It is too cumbersome for the customer to resubscribe and then leave a review for the business on Trustpilot (as advised by Trustpilot support team). Who would bother? And when customers went directly on the business profile and drop a review, they’re considered as “organic” and not verified and they are unable to share any photos. It’s just too much hassles and unnecessarily cumbersome in order to leave a review on Trustpilot all in the name of protecting transparency or whatever that Trustpilot claims. Thank you very much, I’d rather just pop over at Google review to do it instead. With all the restrictions that Trustpilot has put in place, guess what, you will still be receiving spam emails inviting you to purchase reviews on Trustpilot. So I guess tricks can still be done in order to get ample fake reviews on this platform despite all their claims to justify their restrictions that they have put in place. I'm certainly not bothered with this review platform anymore. It’s not worth the time on Trustpilot.
Thank you for writing a review. We're sorry you did not have the greatest experience with Trustpilot and sad to see you go. We're doing our best to improve our systems and feedback like this helps us to achieve this.
This app is not ready to be used. Not user friendly at all. Their widgets don't work, you can't add them on your website even though it's presented as an option. Support is lacking, they respond in line 3 days. Not a great experience would try Loox.
Hi there,
Thanks for taking the time to write this review and for your patience.
Our Trustpilot Support Team is always happy to help with this and investigate this as soon as they can. From the communication you had with our Support Team we noticed you installed another Trustpilot app, namely EZ Trustpilot integration App - which is not something created by Trustpilot and supported.
We recommend to install the shopify app via the b2b, to get access to all the features and a working shopify. Here is a helping guide when using the official Trustpilot app, how you can drag and drop widgets: https://support.trustpilot.com/hc/en-us/articles/4402992727314-Trustpilot-s-Shopify-integration-Add-a-TrustBox-widget
Should there be any issues with this or questions, feel free to reply to your email correspondence with them and they will further investigate and help.
Kind regards,
The drag and drop feature for the widget would not work at all. Tried on two different laptops and browsers. Click to drag and drop and the icon highlights the first time but then wont carry over.
Hi Boho Buffalo Accessories, thanks for sharing this with us. We appreciate feedback in all it's forms - good or bad! We are always working towards improving our product and this feedback you've provided about the drag and drop feature is really useful. Whilst we might not be able to action the feedback into a product update immediately, we are able to share this with our product team for future updates. In the meantime, should you experience any issues with the product please reach out to either Shopify or Trustpilot support teams.
Thanks
Trustpilot Team
what a RIP OFF, I typed out off my reviews one by one on my site, trust pilot came to me site, tried to blackmail me to take it down and to pay there 2400 per year fee or they would sue me. I DECIDE IF I WANT TO SHOW MY REVIEWS, i hate that place, I am building my google reviews instead now. the price is NOT worth it, its way to expensive the people that pay it? well I have some sand to sell u if you want?
Thanks for sharing this with us. We're sad to hear that you didn't have a great experience with Trustpilot and by the sounds of it you're not in a rush to come back to us. If that changes we'd love to have you back. Thanks again for taking the time to share your experience with us and others.
I requested 2 things and the salesperson told me we can do it. But after I signed the contract they said we are unable to do what I want. I requested cancellation but they said we cannot cancel you have to pay the full 12 months! I will take legal action! Stay away from them otherwise, they will try to scam you!
Hi Anatolix,
Thank you for sharing your experience with us and for your previous reviews left discussing the same topics. As mentioned previously, our contracts have a 30 day notice period and reminders are sent prior to this 30 day period via email. When a contract (or an automatic bank payment) is cancelled within this period customers are charged for the following quarter as stated in our contract terms. Your Customer Success Manager can help you to work through the original requests made, please do reach out to them directly via email.
Thank you,
The Trustpilot Team
Stuck on loading after attempting to connect the app to my store. The app is not working at all, so unfortunately I'll have to look further.
Hi SneakerBoxshop
Thanks for taking the time to write this review and make us aware of this issue.
We’re sorry to hear you’ve been experiencing issues with getting Trustpilot and Shopify connected. By checking our files, I can see you already reached out to our Technical Support team, who is as we speak working on investigating the matter and finding a solution.
In the meantime may we ask you to try to following, if not already done, and see if that solves the issue:
- Enable the partnership permissions here: https://businessapp.b2b.trustpilot.com/account/permissions
- Re-install the Trustpilot Shopify connection from the Trustpilot Business page by following these instructions: https://support.trustpilot.com/hc/en-us/articles/207024007-Install-Trustpilot-s-Shopify-integration#from-trustpilot-business-0
Hope that the above may already solve the issue, but rest assured we’re on top of it, and someone will soon get back to you to further investigate and assist.
We hope you soon can have the integration connected without any problems, so you can make use of the awesome features this integration offers to automate the collection of reviews, and the easy possibility to place TrustBoxes on your website.
Kind regards,
Sacha - Trustpilot
Terrible app and company. These leeches make money off brands by giving open forum for reviews including bot reviews and then attempting to upsell you on upgrading to a higher tier program which allows filtering.
Hi Matte Collection,
Thanks for sharing this with us.
We give everyone the opportunity to use our platform for free, this allows you to engage and respond to reviews, build on your TrustScore and also flag what you feel are false reviews about your business. Whilst we are a free platform and open for everyone to use unpaid, we recognise that we offer exclusive features to our paying customers. These features focus mostly on marketing collateral for businesses, deeper platform insights, increased use of features such as Trustboxes and access to Customer Success Manager. They do not offer to ability to remove reviews of any kind. All reviews made to businesses (paid or on a free plan) are scanned by the same systems and have the same flagging processes, we have the same rules for both because we must maintain the integrity of our platform and we see this as a pivotal component of doing so.
Thanks
Trustpilot Team
horrible customer care. I feel like i talk with a robot everytime i send them an email, no one understands.
I was supposed to talk with a manager she didnt reply to emails.
Dont use trustpilot, better use google reviews, at least its free.
trustpilot- Waste of time and money.
They have 19 one star review
Hi Hamza, thank you for taking the time to share this with us. Feedback is greatly appreciated, we welcome both the positive and the negative. Whilst we can't go back in time and change our email responses (even though we'd love to!) we can pass this feedback on to our agents for future interactions. We would love a chance to rectify this situation with you and would encourage you to reach out once more to our Support team via @TrustieSupport on Twitter and they can pick this up with you.
Thanks
Trustpilot Team
Les plans affichés sur cette page ne sont plus d'actualité, il n'y a aucun plan à 49$ par mois disponible.
Hi Ma Petite Toile, thanks for sharing this We appreciate your feedback on price points and what is available to you. We are continually updating our integration product, it sounds as though this price point error was a glitch in our product and has since been fixed.
Thanks
Trustpilot Team
Apparently the widget does not work. I have followed the guidelines, but it still fails.
It just pops up for 2 sek, and then the Widgets just disappear.
Im very disappointed from the support and form this app. I really thought it will be plug and play.