Trustpilot Reviews , 109 reviews

Overall rating
1.5
Counts per rating level
  • 14% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 6% of ratings are 2 stars
  • 72% of ratings are 1 stars
May 13, 2024

Incredibly unethical/immoral pricing -- completely useless for small businesses. No matter which way they spin it, $259/month to have the BASIC ability to show your score, is insanity.

Used to have a free widget that displayed score, which they removed. They try justifying their prices by the 'features', which a majority of users likely don't want nor care for.

Switched to making use of Google Reviews -- a free way to display your review score.

I'd be happy to switch back to TrustPilot and edit this review, if their practises became more consumer friendly.

DiceRoll UK
United Kingdom
About 3 years using the app
Trustpilot replied May 15, 2024

Hi,

Thank you for reaching out to us with this review.

We're sad to hear you're thinking about leaving Trustpilot.

Collaboration and dialogue is most important to us and we really appreciate you taking the time to share this experience with us. Your feedback has been shared with the relevant teams to take into account and look further into.

Kind regards,

Trustpilot

May 21, 2024

Fake/Non-genuine reviews run rife on Trustpilot. And they do nothing about it to protect businesses. We have 1 star reviews about trainers, we don't even sell trainers... However Trustpilot will not investigate these issues, they allow you to flag, but will just give a generic template response. It's a shame that the site holds such buyer trust because when you start to look at the detail it's clear to see that it has real issues with fake reviews/ bots.
Looking forward to another textbook generic response to follow this below.

The Vault
United Kingdom
Over 1 year using the app
Trustpilot replied May 27, 2024

Hello there,

Thank you for sharing your feedback with us. We're mournful to read about your concerns, but please rest assured that we definitely don't allow fake reviews on our platform since we've zero tolerance for this matter.

We encourage you to continue flagging any suspicious reviews, as it helps us identify and address potential problems more effectively. We've safeguards, monitoring, and specially-trained teams to combat fake reviews. Which we're always improving on and investing in, as fake reviews have a serious macro impact on both customers and businesses.

Therefore, I strongly encourage you to reach out to our Content Integrity team directly filling this form to share further examples or add details:
https://support.trustpilot.com/hc/en-us/requests/new?ticket_form_id=360000910020

I hope the matter will be solved as soon as possible.

All the best,
Flavio - Trustpilot

April 15, 2024

Doesn't worth it , My customers were invited from the app to give a review after they had an order, Trustpilot removed their feedback ...... totally useless and they are asking from the customer invoices LOL Your app invited them to review their didn't come from nowhere . Go check your APP if the order it legit as they got invited from your app.

Kovendor
United Kingdom
3 months using the app
Trustpilot replied April 17, 2024

Hello Kovendor,

Thanks for getting in touch and allowing us to give you our perspective.

We understand that it can be frustrating if your clients' reviews are removed from the platform, especially when under invitation. We want to assure you that this is not something that is done arbitrarily. Reviews are only removed when our software detects an unusual pattern or feature in a review. To keep Trustpilot safe and reliable, we've got an automated detection software that scans every review posted on Trustpilot. Our software is constantly being refined and improved to identify any historic reviews that may go against our guidelines.

This could be for example if the reviewer has more than one Trustpilot account or if the review has been identified as being written from an IP address related to the business.

There are many reasons why this could be the case. In some instances, we can't give a definitive answer as it would compromise our internal processes and allow our fraud prevention processes to be circumvented.

I strongly suggest contacting our Content Integrity Team using this form in case you have further questions: https://support.trustpilot.com/hc/en-us/requests/new?ticket_form_id=360000910020

Thank you for your patience and have a nice day.

All the best,
Flavio - Trustpilot

January 10, 2024

Beware of them, teh app ite self is good. code wise, but their business practices are horrendous. they will jack up the price 10X the following year. also eventhough I unsitalled the app some how they are still connected to my store

colombiancoffeeus
United States
Over 1 year using the app
Trustpilot replied February 15, 2024

Hello there,

Thanks so much for your review on our App, the appreciation for our platform, and for your patience.

Instead, we're sorry to hear that you feel our prices are too expensive. For the increased exposure and access to a broad range of potential customers that Trustpilot offers, we feel that our packages are competitively priced and hope that they will be of use to you and your business in the future.

However, we hope that you will benefit anyway from operating a free profile on Trustpilot, since a great number of businesses on Trustpilot use our services for free and report great success in doing so.

Last but not least, if you're facing any technical issue related to our platform, please feel free to get in touch with our Support Team by filling this module: https://support.trustpilot.com/hc/en-us/requests/new

All the best,
Flavio - Trustpilot

December 16, 2023

A complete nightmare.

1) they change your language without consent, no matter what I do, won't get fixed
2) the widget settings doesn't work
3) after initial setup I'm completely locked out of the app, can't get back in no matter what I do
4) customer service completely useless with robotic response and absolutely resolved nothing
5) finally i decided to uninstall and get out of this hell, for 2 weeks i still receive emails from this crap app asking for reviews. They can't (or won't) stop accessing my shop database. At this point i consider them violating GDPR for unauthorized access to my customer's data.

Never install this lowsy app if you don't want to go through this nightmare.

They are super expensive too, 199 a month for this service? Seriously?

iSquaredYoga
Belgium
27 days using the app
Trustpilot replied December 19, 2023

Hello there,

Thanks for sharing your experience with us, and we are sorry to hear what you experienced using our integration. That's indeed something we don't want to provide.

However, our Technical Support Team would love to further explore and assist with troubleshooting your issues as you just described. Please can contact them here: https://support.trustpilot.com/hc/en-us/requests/new

Thanks again for this feedback. We hope you'll reach out to our Technical Support Team, so they can assist you further, and always feel free to share your experiences here.

All the best,
Flavio - Trustpilot

April 4, 2024

App not working. Shows blank screen after connecting to Trustpilot account.

PITSTOP1
Canada
15 minutes using the app
November 22, 2023

Widgets no longer work and nothing can be clicked on the page whilst in edit mode. Extremely buggy and would not recommend.

JuicEBitz
United Kingdom
Over 2 years using the app
Trustpilot replied November 27, 2023

Hello,

Thanks for getting in touch,

Sorry to hear about the issue you're facing with the widgets not working. If you can please reach out to our Technical Support Team and we'll help investigate this further for you: https://support.trustpilot.com/hc/en-us/requests/new

Kind regards,

October 19, 2023

This app is not ready to be used. Not user friendly at all. Their widgets don't work, you can't add them on your website even though it's presented as an option. Support is lacking, they respond in line 3 days. Not a great experience would try Loox.

BOYLIFT
India
7 days using the app
Trustpilot replied October 25, 2023

Hi there,

Thanks for taking the time to write this review and for your patience.

Our Trustpilot Support Team is always happy to help with this and investigate this as soon as they can. From the communication you had with our Support Team we noticed you installed another Trustpilot app, namely EZ Trustpilot integration App - which is not something created by Trustpilot and supported.

We recommend to install the shopify app via the b2b, to get access to all the features and a working shopify. Here is a helping guide when using the official Trustpilot app, how you can drag and drop widgets: https://support.trustpilot.com/hc/en-us/articles/4402992727314-Trustpilot-s-Shopify-integration-Add-a-TrustBox-widget

Should there be any issues with this or questions, feel free to reply to your email correspondence with them and they will further investigate and help.

Kind regards,

December 15, 2023

what is the worth of app if widgets aren't working !

Habiba
Sweden
9 days using the app
November 7, 2023

Apparently the widget does not work. I have followed the guidelines, but it still fails.
It just pops up for 2 sek, and then the Widgets just disappear.
Im very disappointed from the support and form this app. I really thought it will be plug and play.

Renato Copenhagen
Denmark
About 5 hours using the app