Reviews (772)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface, easy setup, and customization options. It's praised for enhancing customer trust and online presence, with features like automatic review requests and the ability to import reviews from other platforms. Many appreciate its free plan and efficient support team. It's seen as a game-changer, significantly boosting credibility and sales.

May 15, 2024

Since Shopify took away the Product Review app I was in need of a new one. I had backed up my product reviews per Shopify's advice to a CSV file.

I had started a 14 day free trial on the Basic plan and found that the number of reviews allowed to upload was quite small. In the meantime I was having a lot of trouble getting TrustReview to work in my Shopify store.

Starting a chat, I was skeptical about the whole thing ever working for me but I was sent a collaborator request from TrustReview and within 3 hours I was up and running. They did all of the work for me on their side.

Their service was so magnificent that I upgraded my app and now I have all of my previous reviews up and running.

I love the fact that TrustReview automatically sends out review requests to my customers!

High quality product with unmatched service! What's not to love?!?

The Oilerie
United States
1 day using the app
May 29, 2024

Amazing tech support. So responsive! The app is pretty easy to use so far and I love how you can import Amazon reviews to your website to get real reviews written by real customers. They also even have auto import feature to import newly written Amazon reviews to your site. I like the look and feel the how the reviews are shown and they offer a few different styles to fit your needs.

Wholesome Provisions
United States
5 days using the app
April 25, 2024

Just had the pleasure of dealing with Shahroz, I was having some difficulty integrating the app into my online store. He sorted my issues straight away, clear communication and got the issue sorted within 2-3 minutes. Thank you 10/10.

Casuals Eighty Nine
United Kingdom
13 days using the app
TrustApps replied April 27, 2024

Thank you for leaving a positive review and for choosing our app to help optimize your Shopify store. We're excited to be a part of your success story!

May 7, 2024

Whilst only using this app for less than 24hours, it has been easy to set up, integrate and style.
Customer support were prompt and helpful in a few initial technical questions I had during set up.
Very reasonably priced as well.

Prime100
Australia
20 days using the app
April 23, 2024

I reached out to the customer service to add review widgets to my store and they were very responsive and helped me out solve my issue faster. Good service

Canario
United States
3 months using the app
TrustApps replied April 27, 2024

We appreciate your kind words and are grateful to have had the opportunity to assist you with our app and customer support. Thank you for choosing us as your partner in business.

April 3, 2024

The app is easy to use and has everything I need. Their customer service team is amazing – they helped me with an issue right away. Highly recommend!

Stelit
Canada
About 1 month using the app
TrustApps replied April 5, 2024

It means a lot to us that you had such a great experience using our app and customer support. We're glad that we were able to make a difference in your business.

Edited May 15, 2024

Brilliant help from an agent. The app works wonders and the help with the online live chat box is super too. He managed to sort out the app integration within minutes. The app does more than most other apps I have noticed. I actually down loaded two other apps which I ended up deleting due to how bad they did not work, and decided to go with these guys. Highly recommend this app and the customer service help was 100 great.

The app doesn't allways work which is frustrating when customers are trying to find where the review icon is, and this is now looking very unprofessional on my business if the app continues to not work, then I will delete it fully and go with someone else. You can't even talk to the online chat due to this.

Reiki Healing Candles
United Kingdom
25 days using the app
TrustApps replied April 25, 2024

We appreciate your kind words and are grateful to have had the opportunity to assist you with our app and customer support. Thank you for choosing us as your partner in business.

May 8, 2024

Customer service was quick and I didn't have to wait for someone to come to my aid. I would gladly recommend this app.

I AM GODDEZZ GEMZ
United States
28 days using the app
April 30, 2024

My old Shopify Reviews is now retired. I wasn't sure which Product Review app to go with and after researching for a while, I chose TrustReviews and very happy I did. I needed help setting up the app. Ebrahim helped me out right away through their Chat option and within 5 minutes we were up & running. Just outstanding customer service!! I would highly recommend this App for their reasonable price (they have a Free Plan), ease of use and above all their outstanding customer service!! Thanks again..... TheKitchenPantry.com

The Kitchen Pantry
Canada
1 day using the app
March 14, 2024

I just launched my store and had question regarding the importing reviews and other things and the support team was quick in responding. They fixed my issue in less that two minutes. I was impressed! Thank you guys again.

My Store
United States
2 months using the app
TrustApps replied March 16, 2024

It means a lot to us that you had such a great experience using our app and customer support. We're glad that we were able to make a difference in your business.