Reviews (342)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for enhancing customer review experiences on Shopify stores. Key features include an attractive review widget, the ability to import reviews from other platforms, and multilingual support. Merchants appreciate the increased volume of reviews, seamless integration, and user-friendly interface. The app is noted for its reliability and easy installation. Customer support, especially from team members like Anna and Jenny, is proactive and responsive, assisting with setup and troubleshooting. This app is celebrated for improving product page appearances and maintaining customer trust through its comprehensive features and excellent support.
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I've been contacting their customer service, but no one has responded.
Dear Seventeen,
Thank you for your feedback. We apologize for any inconvenience you may have experienced.
We understand your frustration regarding the response time. Our records indicate that you contacted us at 5:26 PM, and we responded at 7:00 PM, within our typical response window. However, it seems that there was a delay in you receiving our reply. We are investigating this issue to ensure it does not happen again in the future.
Customer satisfaction is our top priority, and we are committed to providing prompt and efficient support. If there are any unresolved issues or further assistance needed, please feel free to reach out directly to our support team, and we will make sure to address your concerns immediately.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards.
Hello, I would like it to be possible to only allow the posting of reviews by customers and not by anyone, but the app seems to not have that option
Hello, my name is Jenny.
First of all, sorry that you had a really bad experience with our application.
Regarding the function you want, our application provides a function that only customers can review. You can turn off the write review button on the write reviews form of the widget box by doing the following: https://prnt.sc/IooOIkC8Cp44
I hope this information reaches you and that it will help you use our application more effectively
The reviews won't load and I don't know what else to do. I might need help
Hello, my name is Jenny.
I am very sorry that you had a bad experience with our application. I hope you can provide us with more detailed information so that we can investigate the issue for you. Please contact us via email at support@trustshop.io.
We always offer free customer support services, so if you have any issues related to using the app, please let us know. We will assist you.