Omega Twitter Pixel,Conversion
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After trying this app, I don't understand how there aren't any other ratings less than 5 stars. The data being sent to X is riddled with errors (incorrect prices, "NaN" being passed as the order value, no server events for an action, too many server events for an action, etc) and the ads attribution that results from it is worse than just the X pixel alone. Somehow the X browser pixel itself can attribute sales to a given campaign better than this app's server side attribution which should never be the case and entirely defeats the purpose of having an app like this.
Hello,
Thank you for taking the time to share such detailed feedback. My name is Kaylee, and I'm the customer support team leader.
I am truly sorry to hear about the frustrating experience you've had with our app. The data integrity issues you described—such as incorrect prices, "NaN" values, and server event discrepancies are completely unacceptable and go against the reliability we strive to provide. The purpose of our app is to improve attribution, not complicate it, and we have clearly failed to deliver that for you.
Your review has been escalated to our lead developer, who is currently investigating the root cause. While our initial tests haven't replicated these specific errors, we are taking your report very seriously. We know that external factors, like reporting delays from platforms such as X, can sometimes cause temporary issues, but we need to investigate your specific case thoroughly.
The results you're seeing are not the standard we aim for, and we are committed to making this right. We would be grateful for another chance to prove our app's value. Our support team is available to work with you one-on-one to diagnose and resolve this. Please reach out to us at support@omegatheme.com or you can reply to our support thread so we can assist you immediately.
We are confident we can get this working correctly for your store.
Best regards,
Kaylee
Customer Support Team Leader
Accurate pixel tracking, easy operation. Enthusiastic support staff
Thank you for your wonderful feedback! 😊 We're thrilled that you found our Omega - Multi Twitter Pixels app to be accurate and easy to use. Our support team is dedicated to providing enthusiastic assistance whenever you need it, so we're glad to hear that they made a positive impact on your experience. If you have any more questions or need further assistance, feel free to reach out. Happy tracking with Omega! 🚀
I've been using this app for Twitter pixel tracking on my Shopify store and it's been fantastic. The setup was easy, thanks to the supportive team. The app works smoothly, giving me accurate and useful tracking data for my Twitter ads. It's reliable, easy to use, and really helps with my marketing. Highly recommend it for anyone needing solid Twitter ad tracking on Shopify!
Thank you for your wonderful review! 🌟 We're thrilled to hear that our app has been fantastic for your Twitter pixel tracking on your Shopify store. It's great to know that the setup was easy and that our supportive team was there to assist you. Knowing that it's reliable, easy to use, and helps with your marketing is fantastic feedback. We appreciate your recommendation and are here to ensure your continued success. If you have any further questions or need assistance, don't hesitate to reach out. Thank you again for your support! 😊🙌
Tracy is very helpful in installing. Very recommended ★★★★★★★★★★★★★★★★★★★★★★★★★★★★★★★★★★★★★★★★★★★★★★★★★★★★★★★★
We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Let’s rock data input for ads with Omega - Multi Twitter Pixels 🔥
The customer service so far from Tracy at Omega - Multi Twitter Pixels has been excellent - very quick responses and good instructions as to what I need to do to get things set up. I look forward to continuing to use the app
Thank you for your feedback! We're thrilled to hear that Tracy provided excellent customer service, with quick responses and clear instructions for setting up. We're excited to continue supporting you as you use our app. If you have any more questions or need further assistance, feel free to reach out. 😊🌟
This app will provide key information so we can evaluate our success with Twitter ads. Tracy provided amazing support while getting our events set up as well as the code embed. She walked us through every step and confirmed everything was set up correctly. Great app with great support!
How lovely and sweet you are! 🌞 Our team is really impressed with your positive things you shared about our app and support service. 🙏🏻😊🙏🏻😊🙏🏻😊. Let’s rock together 🔥🚀
Product works great, customer support is great as well. Tools like this can be hit or miss but this one is a hit for sure.
Wow, thank you for taking the time to share these great comments! 🙌 We love to hear you found it easy to use and navigate.🎉🎉🎉If you need anything at all, just let us know 🥰🥰🥰
Quick response from the support
🚀 Thank you for your feedback! We're thrilled to hear that you received a quick response from our support team. Providing timely assistance is a top priority for us at Omega ‑ Multi Twitter Pixels app. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help! 🌟
I was recommended this app by the Agency so I know it must be good. Really easy to install with reasonable price.
Thank you for your time to leave this review. We appreciate the chance to support our customers with excellent experiences so your feedback is such a great motivation for us to provide outstanding services!
This app helps me simplify the setting events of Twitter. I had issues setting up event purchases, but the support team went out of their way to figure out the issues for my store and resolve them. Thanks!
We can’t thank you enough for the kind words about our app. Your review means a lot to us and lets us know we’re on the right track!