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was alright to start, but the service chat agent got me to the verge of a breakthrough and witheld any basic technical knowledge about C API, X ads, the app in general, or using my bare bones pixel i had already set up unless i screenshotted myself buying their Paid version. Asked polite, simple questions and she pretty much told me "I don't know anything until you pay." This is after 20 minutes of leaving me waiting, saying devs were working on my stuff or something? ALSO KEEP IN MIND THIS APP ONLY TRACKS PAGE CLICKS IN THE FREE VERSION (so I was told)(rendering it useless to me).. So yeah appreciate you wasting my night
Hi there,
We're genuinely sorry to hear about the difficult time you had with our service chat and app. What you described is definitely not the experience we want our users to have, and we understand why you feel your time was wasted.
We apologize for the long wait and for the unhelpful interaction you had with our agent. It sounds like you were close to a breakthrough, and it's clear we failed to provide the support you needed at that crucial moment.
Your feedback is incredibly valuable to us. We're actively reviewing this situation to understand exactly what went wrong and to make immediate improvements to our chat support training and how we communicate our app's features.
We understand that one of our agents has already sent you a direct support email, inviting you to reinstall the app and give it another try. We really hope you'll check your inbox and consider this opportunity. If you're willing, please respond to that email or reach out to us directly at support@omegatheme.com so we can better understand your specific issues and ensure your next experience is a positive one.
Amazing support! One of the staff members hopped on a call with me and guided me to set up my events manager step by step.
Really professional service. I love it. :)
Thank you so much for the kind words! 😊
We’re thrilled to hear that you had such a smooth and supportive experience with Omega Twitter Pixel, Conversion app 💙📊
Jumping on a call and walking you through step by step — that’s exactly the kind of personalized support we love to offer! 🙌
So glad to hear you loved the service. We’re always here if you need anything else! 🚀✨
I am happy with the customer service. Niel just helped me setting up everything. I had a few difficulties but he is very knowledgable. Good stuff!
I am just hoping the app keeps it's promises.
Thank you for your great feedback! 😊 We're so glad to hear that Niel provided knowledgeable and helpful support while setting up Omega Twitter Pixel & Conversion app! 🚀💙 We’re confident the app will meet your expectations, but if you ever need anything, we’re always here to help. Happy tracking! 📊✨
Easy to set up. Nice and proactive customer support.
🌟 Thank you so much for your kind words! We're glad to hear the Omega Twitter Pixel, Conversion app was easy to set up and that you found our customer support proactive and helpful. We're always here to assist you! 💙🙌
Customer service was simply excellent. Anna was really helpful.
✨ Thank you so much for the kind words! We’re delighted to hear you had an excellent experience with the Omega Twitter Pixel, Conversion app and that Anna was so helpful! 🚀 If you ever need anything, we’re just a message away. 🌟
It's a great app. The best in the world. Joy is a great team member
Wow! 🌟 Thank you for the amazing feedback! We're so happy to hear that you think Omega Twitter Pixel, Conversion app is the best in the world! 🚀 And yes, Joy is truly awesome! 😊 We'll make sure to share your kind words with her. If you ever need anything, we're always here to help! 💙✨
Great support, the app works as it should. I recommend it.
Thank you for your great review of Omega Twitter Pixel, Conversion app! 😊 We're so happy to hear that the app is working as expected and that you had a positive experience with our support team. Your recommendation means a lot to us! If you ever need assistance again, we're always here to help. 🚀💙
Very easy to set up. Works perfectly. Support is available in a matter of minutes, very responsful and helpful.
Great work.
Thank you so much for your fantastic review!
Your feedback means a lot to us, and we're committed to continuing our great work to ensure you have the best experience possible. If you ever need anything else, don't hesitate to reach out. Thanks again for your support! ❤️
The app made it easy and quick to set everything up. I highly recommend using this app.
Thank you for your awesome feedback! 🌟 We're delighted to hear that the Omega Twitter Pixel, Conversion app made it easy and quick for you to set everything up! 😊 Your high recommendation means a lot to us! If you need any further assistance, just let us know—we're here to help! 🙌💙
Tracy and the Omega team did everything required to get me set up and running ASAP with their X tracking App. Seem like an amazing app for tracking conversion for X (Twitter) on Shopify
Thank you for your fantastic review! 🌟 We’re thrilled to hear that Tracy and the Omega team provided the support you needed to get set up quickly with the Omega Twitter Pixel, Conversion app! 😊 It's great to know you're finding it amazing for tracking conversions on X (Twitter) with Shopify. If you have any further questions or need assistance, we’re always here to help! 🙌💙