- Unlimited Custom Order Statuses
- Notify Customers and others when status changes (fully customizable email template)
- Order Lookup Page that allows customers to lookup their order status even if they don't have an account
✮ Updated January 2017 ✮
What does the app do?
The Custom Order Status app allows you to create unlimited custom statuses for your orders. When you create a status, you have the option of notifying the customer of the change as well as any other custom email address you enter (so you can notify your supplier for example).
The app also has an Order Lookup Page that allows your customers to check on the status of their orders, even if they don't have an account in shopify. They simply enter their email address used when they made the order and the order number.
Feature List
- ✓ Installs on any page easily - No knowledge of liquid or programming necessary
- ✓ Create Unlimited Order Statuses
- ✓ Update multiple order statuses at the same time
- ✓ Color code statuses for easy recognition
- ✓ Send emails to customers (or whoever you want) when the status is updated
- ✓ Fully Customizable email templates for every status
- ✓ Fully Customizable Order Lookup Page
- ✓ Allow customers to check their order status without an account
- ✓ Customize Everything
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New Updates! (January 2017)
- ✓ Add Due Dates to Orders
- ✓ Add additional notes to orders for customer and internal use that can be sent via email notifications as well as displayed on the order lookup form
- ✓ Keeps a record of the status changes so you can see when the order status was updated and who received notifications
- ✓ Easily search for orders by date range and order number as well as by custom status
- ✓ View the list of line items on the order without leaving the app
- ✓ Update archived orders as well as open orders
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Don't have a Shopify store yet? Get started here!
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Custom Order Status by W3 reviews
Fantastic app! I makes it so easy to update orders for my clients. The only thing i miss, is the possibility to set duedate directly from the order window. Fantastic, and easy to translate which is important for my Norwegian shop.
This is a great app that does exactly what it says. We have lots of custom orders and this app allows us to keep customers informed with automatic email notifications. This reduces the load on support.
The developers have been prompt to reply to my enquiries and even went as far as helping configure the lookup page design.
Two things to improve: speed to update custom status in the dashboard (small detail, but it can be faster) and make the admin functional in mobile devices and small resolution screens (I just found out that one of my staff cannot access the top menu bar because on smaller resolution screen the buttons are hidden).
Overall, great app experience and it does save us a lot of time. Recommended!
works as advertised. very helpful app.
I have been using this app for just a little while now. It turns out to be just what I was looking for to keep my customers posted regarding their order. I no longer get emails from customers wondering where their order is at. Even though I do not ship as fast as Amazon, my customers are satisfied as long they are periodically contacted with their order status.
Bob here from ANB Mart Online Shopping Australia (www.anbmart.com.au).
We have been using your plugin in our ecommerce store and so far we have had a good experience with it. Your plugin has been a great help for us to overcome some of the limitations that we had in our Shopify store - thanks for that!
Great App!
Does just what I need it to do-Cool Thanks
www.mysexywaist.store
I would absolutely recommend to a friend! The app is user friendly and flexible. Their staff (Jason) was extremely helpful and super fast! We had a great experience with this app :)
Custom Order Status has been exactly what we were looking for to enhance our store. We needed to be able to let customers know where their custom orders were every step of the way and now we have a working solution!
The app is amazing and works better than expected. Support team is quick to respond and help with nay questions.
I am enjoying the app and I have noticed a decrease in "where is my order" emails. Fantastic!!
