- Unlimited Custom Order Statuses
- Notify Customers and others when status changes (fully customizable email template)
- Order Lookup Page that allows customers to lookup their order status even if they don't have an account
What does the app do?
The Custom Order Status app allows you to create unlimited custom statuses for your orders. When you create a status, you have the option of notifying the customer of the change as well as any other custom email address you enter (so you can notify your supplier for example).
The app also has an Order Lookup Page that allows your customers to check on the status of their orders, even if they don't have an account in shopify. They simply enter their email address used when they made the order and the order number.
Feature List
- ✓ Installs on any page easily - No knowledge of liquid or programming necessary
- ✓ Create Unlimited Order Statuses
- ✓ Update multiple order statuses at the same time
- ✓ Color code statuses for easy recognition
- ✓ Send emails to customers (or whoever you want) when the status is updated
- ✓ Fully Customizable email templates for every status
- ✓ Fully Customizable Order Lookup Page
- ✓ Allow customers to check their order status without an account
- ✓ Customize Everything
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New Updates! (January 2017)
- ✓ Add Due Dates to Orders
- ✓ Add additional notes to orders for customer and internal use that can be sent via email notifications as well as displayed on the order lookup form
- ✓ Keeps a record of the status changes so you can see when the order status was updated and who received notifications
- ✓ Easily search for orders by date range and order number as well as by custom status
- ✓ View the list of line items on the order without leaving the app
- ✓ Update archived orders as well as open orders
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Don't have a Shopify store yet? Get started here!
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Custom Order Status by W3 reviews
Works great for keeping track of projects for our design print company. Super fast tech suppose. Had a small question and they responded within minutes.
Very useful App - it fulfills a specific purpose that some merchants need. If you have longer lead times in your fulfillment, this App is a great way to not only keep track of the progress of each customer order, but also (more importantly), keep your customers updated. Customer service was pretty responsive and helpful. You may just need to play around with the formatting of the emails a bit to get what you want, but overall great App.
Because we deal with a lot of preorder lines we were looking for an app that would allow us to create custom order statuses as well as keep customers up to date on arrival dates.
This app does both. Fully customisable statuses as well as email templates. Automatically sends emails when orders are updated to keep customers informed. Makes managing orders a lot easier.
There are a couple of issues that could improve the app if they're worked on. It can be quite slow to load sometimes and it does give you error messages from time to time if you try to do too much in one go.
Other than that, a great app and really useful.
This is a fantastic app! works a treat and has lots of functionality. Keeps orders up to date and cuts down on lots of emails, W3 also modified some aspects to fit my store this was carried out super quick, great service all round, very happy and would highly recommend w3trends to all store owners.
Initially I couldn’t use this app from mobile device only full screen. This was resolved very quickly once I notified the app developer support.
I actually dont tend to ask for help when something isnt working the way I want, I tend to directly uninstall the app and look for something else. But as I read other reviews here that said how fast and helpful the app developer was in resolving issues, I decided to reach out. My issue was that my EU custs were receiving the custom date in US format and it was incredibly confusing for them. Within 11 hours this has been completely solved and now works exactly how I wanted.
I am impressed! Our store www.nogga.nl now has yet another great feature to add to the list!
Killer app. Well priced. Good value. Killer customer service!
Updated 2/6/18: We've been using this app for quite a while now, and I want everyone to know that it's become completely indispensable as our business has grown. We have over 20 orders on a payment plan, over 50 pre-orders, and dozens in another program we run... Without this app, we'd spend countless hours scrolling through Shopify's Order screen to make sure we didn't miss shipping anything that needs to ship. With this app, we know at a glance what's going on with each order, and the only ones we have to look at in the morning are those that we haven't yet set a status for!
I can't believe I haven't reviewed this until now... Everyone needs to know what an amazing app this is. I run almost twenty apps on our store, but this is one I couldn't run it without! We offer some special programs for our customers, like delayed shipping so they can combine orders, layaway, etc., and filling orders on Shopify meant going through each order to remind ourselves if it needed to be shipped or was supposed to stay unfulfilled for now. With this app, we can view all of our unfulfilled orders with a status tag next to them, so we immediately know which need to ship and which are enrolled into a program here. If they're in a program (like on a payment plan), we can easily skip over them for now... It saves a lot of time for a two-person business!
Support was amazing when we set it up, and we haven't needed them since. The app works perfectly and is one of very few that I'm happy to pay the (very reasonable) monthly fee for!
Love love love this app! We make custom jewellery so need more status options than shopify offers. This meets our needs and more. It means we can update multiple customers at once with a status change, and customers can look up their own order status which decreases our workload tenfold. Any time I’ve had a query with customising the look of the app, the team have been amazing and solved my query within a few hours. Thanks so much! :)
It works sometimes... glitchy and doesn't work most of the time.
I feel like I am paying full price for beta software.
