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Create custom order statuses for any workflow. Keep customers updated with email and SMS alerts.
Keep customers informed every step of your production process. Create unlimited custom order statuses (Design, Production, QA, Shipped, etc.) and notify customers automatically by email or SMS when their order progresses. Perfect for custom goods, print shops, furniture makers, and any business with steps beyond shipping.
- Auto email & SMS alerts when orders move forward
- Unlimited custom statuses for your unique workflow
- Branded status page to keep customers informed
- Central dashboard to manage and update orders
- Real-time progress updates reduce support tickets
- Highlights
- Works with the latest themes
Languages
English
Works with
- Checkout
- Customer accounts
- Shopify Flow
- Webhooks
- Custom API
- Flow
Categories
Notifications
Automation tasks
Customization
Pricing
Starter
$19 / month
Additional charge per SMS message sent
- Unlimited statuses
- 300 Active orders/month
- 100% customizable emails
- Branded order lookup form
- Embed status on order lookup page
- Bulk update orders
14-day free trial
Growth
$59 / month
Additional charge per SMS message sent
- 5,000 Active orders/month
- User accounts
- SMS notifications
- Email from your domain
- API
- Webhooks
- Workflow automation
- Multi language notification templates
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
Reviews (62)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for its ability to keep customers and teams updated on order statuses, significantly reducing customer inquiries. It's especially useful for businesses with complex orders, enhancing management and transparency. Features include Shopify Flow integration, API capabilities, Google Sheets, automatic emails, and customizable order status pages. Merchants also praise its reliable performance and responsive, helpful customer support.
great app and customer support is quick and really helpful!
So far so good - I am using this app to manage thousands of rental and service transactions for our shop! It also integrates with Shopify Flow for easy automation.
I have been using the Custom order status for quite a while. It is great for keeping my customers informed in the process. By using this I can help keep the incoming emails and phone calls since they are getting notifications. Thank you.
Support
App support provided by W3trends.
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