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Custom Order Status by W3

Custom Order Status by W3

Developed by W3trends Inc.

29 reviews
Price: $5.99 / month Free Trial: 5 days More info
  • Unlimited Custom Order Statuses
  • Notify Customers and others when status changes (fully customizable email template)
  • Order Lookup Page that allows customers to lookup their order status even if they don't have an account

What does the app do?

The Custom Order Status app allows you to create unlimited custom statuses for your orders. When you create a status, you have the option of notifying the customer of the change as well as any other custom email address you enter (so you can notify your supplier for example).

The app also has an Order Lookup Page that allows your customers to check on the status of their orders, even if they don't have an account in shopify. They simply enter their email address used when they made the order and the order number.

Feature List

  • Installs on any page easily - No knowledge of liquid or programming necessary

  • Create Unlimited Order Statuses

  • Update multiple order statuses at the same time

  • Color code statuses for easy recognition

  • Send emails to customers (or whoever you want) when the status is updated

  • Fully Customizable email templates for every status

  • Fully Customizable Order Lookup Page

  • Allow customers to check their order status without an account

  • Customize Everything


New Updates! (January 2017)

  • Add Due Dates to Orders

  • Add additional notes to orders for customer and internal use that can be sent via email notifications as well as displayed on the order lookup form

  • Keeps a record of the status changes so you can see when the order status was updated and who received notifications

  • Easily search for orders by date range and order number as well as by custom status

  • View the list of line items on the order without leaving the app

  • Update archived orders as well as open orders



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Custom Order Status by W3 reviews

29 reviews
  1. 5 stars (26 reviews)
  2. 4 stars (2 reviews)
  3. 3 stars (0 reviews)
  4. 2 stars (1 review)
  5. 1 star (0 reviews)

Killer app. Well priced. Good value. Killer customer service!


Updated 2/6/18: We've been using this app for quite a while now, and I want everyone to know that it's become completely indispensable as our business has grown. We have over 20 orders on a payment plan, over 50 pre-orders, and dozens in another program we run... Without this app, we'd spend countless hours scrolling through Shopify's Order screen to make sure we didn't miss shipping anything that needs to ship. With this app, we know at a glance what's going on with each order, and the only ones we have to look at in the morning are those that we haven't yet set a status for!

I can't believe I haven't reviewed this until now... Everyone needs to know what an amazing app this is. I run almost twenty apps on our store, but this is one I couldn't run it without! We offer some special programs for our customers, like delayed shipping so they can combine orders, layaway, etc., and filling orders on Shopify meant going through each order to remind ourselves if it needed to be shipped or was supposed to stay unfulfilled for now. With this app, we can view all of our unfulfilled orders with a status tag next to them, so we immediately know which need to ship and which are enrolled into a program here. If they're in a program (like on a payment plan), we can easily skip over them for now... It saves a lot of time for a two-person business!
Support was amazing when we set it up, and we haven't needed them since. The app works perfectly and is one of very few that I'm happy to pay the (very reasonable) monthly fee for!


Love love love this app! We make custom jewellery so need more status options than shopify offers. This meets our needs and more. It means we can update multiple customers at once with a status change, and customers can look up their own order status which decreases our workload tenfold. Any time I’ve had a query with customising the look of the app, the team have been amazing and solved my query within a few hours. Thanks so much! :)


It works sometimes... glitchy and doesn't work most of the time.
I feel like I am paying full price for beta software.


Great App!

Does just what I need it to do-Cool Thanks


Really great app, just what we needed.
our business sole primary source of communication is via email.
Shopify email facilities were very limited. we downloaded this app about 2 weeks ago and it was good and worked, but it was just missing 1 thing, we requested a change in the app to accommodate our business and within 48hrs it was done.

So much easier sending emails with the ability to set up different templates and to keep track on order status' its fantastic!


Updated- After a series of emails and discussions the guys at W3 came through and produced an AMAZING status update that is perfect for what we need!! Pulls in product photo and uses our company fonts. Great service and product!!

Updated - Added another star as the developer email to follow up on updates without any request from myself showing they are genuine in their journey to improve the app

Could do with a lot of work

You need to create dummy orders when you want to see what an email looks like. Couldn't see any way to check template

1)No generic email templates you can select that look good, its plain text only
2)Order details can't be centre aligned, always pushes to left hand side
3)Limited number of fonts (didn't have Lato)
4)Dosn't pull in product photo like other email apps did

It's OK and does what it says on the tin but if your looking to really offer something in the way of branding this isn't for you


Pro : A very useful app to communicate order status to your customers and provide them a way to check themselves their order status/details. Plus very helpful support.

Con : Would be great that by default the Order Lookup page displays a total_discounts row.


Great app, and very helpful support


Fantastic app! I makes it so easy to update orders for my clients. The only thing i miss, is the possibility to set duedate directly from the order window. Fantastic, and easy to translate which is important for my Norwegian shop.

$5.99 / month
5 days

Support & Sales

W3trends Inc.
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