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Custom Order Status by W3

Custom Order Status by W3

Developed by W3trends Inc.

24 reviews
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Price: $5.99 / month Free Trial: 5 days More info
  • Unlimited Custom Order Statuses
  • Notify Customers and others when status changes (fully customizable email template)
  • Order Lookup Page that allows customers to lookup their order status even if they don't have an account

✮ Updated January 2017 ✮


What does the app do?



The Custom Order Status app allows you to create unlimited custom statuses for your orders. When you create a status, you have the option of notifying the customer of the change as well as any other custom email address you enter (so you can notify your supplier for example).



The app also has an Order Lookup Page that allows your customers to check on the status of their orders, even if they don't have an account in shopify. They simply enter their email address used when they made the order and the order number.

Feature List


  • Installs on any page easily - No knowledge of liquid or programming necessary

  • Create Unlimited Order Statuses

  • Update multiple order statuses at the same time

  • Color code statuses for easy recognition

  • Send emails to customers (or whoever you want) when the status is updated

  • Fully Customizable email templates for every status

  • Fully Customizable Order Lookup Page

  • Allow customers to check their order status without an account

  • Customize Everything


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New Updates! (January 2017)


  • Add Due Dates to Orders

  • Add additional notes to orders for customer and internal use that can be sent via email notifications as well as displayed on the order lookup form

  • Keeps a record of the status changes so you can see when the order status was updated and who received notifications

  • Easily search for orders by date range and order number as well as by custom status

  • View the list of line items on the order without leaving the app

  • Update archived orders as well as open orders

 


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Custom Order Status by W3 reviews

24 reviews
  1. 5 stars (22 reviews)
  2. 4 stars (1 review)
  3. 3 stars (1 review)
  4. 2 stars (0 reviews)
  5. 1 star (0 reviews)

I can't believe I haven't reviewed this until now... Everyone needs to know what an amazing app this is. I run almost twenty apps on our store, but this is one I couldn't run it without! We offer some special programs for our customers, like delayed shipping so they can combine orders, layaway, etc., and filling orders on Shopify meant going through each order to remind ourselves if it needed to be shipped or was supposed to stay unfulfilled for now. With this app, we can view all of our unfulfilled orders with a status tag next to them, so we immediately know which need to ship and which are enrolled into a program here. It saves about 4 hours labor per week, and that's a ton for a two-person business!
Support was amazing when we set it up, and we haven't needed them since. The app works perfectly and is one of very few that i'm happy to pay the (very reasonable) monthly fee for!

posted

Great app, and very helpful support

posted

Updated - Added another star as the developer email to follow up on updates without any request from myself showing they are genuine in their journey to improve the app

Could do with a lot of work

You need to create dummy orders when you want to see what an email looks like. Couldn't see any way to check template

1)No generic email templates you can select that look good, its plain text only
2)Order details can't be centre aligned, always pushes to left hand side
3)Limited number of fonts (didn't have Lato)
4)Dosn't pull in product photo like other email apps did

It's OK and does what it says on the tin but if your looking to really offer something in the way of branding this isn't for you

posted

Fantastic app! I makes it so easy to update orders for my clients. The only thing i miss, is the possibility to set duedate directly from the order window. Fantastic, and easy to translate which is important for my Norwegian shop.

posted

This is a great app that does exactly what it says. We have lots of custom orders and this app allows us to keep customers informed with automatic email notifications. This reduces the load on support.

The developers have been prompt to reply to my enquiries and even went as far as helping configure the lookup page design.

Two things to improve: speed to update custom status in the dashboard (small detail, but it can be faster) and make the admin functional in mobile devices and small resolution screens (I just found out that one of my staff cannot access the top menu bar because on smaller resolution screen the buttons are hidden).

Overall, great app experience and it does save us a lot of time. Recommended!

posted

works as advertised. very helpful app.

posted

I have been using this app for just a little while now. It turns out to be just what I was looking for to keep my customers posted regarding their order. I no longer get emails from customers wondering where their order is at. Even though I do not ship as fast as Amazon, my customers are satisfied as long they are periodically contacted with their order status.

posted

Bob here from ANB Mart Online Shopping Australia (www.anbmart.com.au).
We have been using your plugin in our ecommerce store and so far we have had a good experience with it. Your plugin has been a great help for us to overcome some of the limitations that we had in our Shopify store - thanks for that!

posted

Great App!

Does just what I need it to do-Cool Thanks
www.mysexywaist.store

posted

I would absolutely recommend to a friend! The app is user friendly and flexible. Their staff (Jason) was extremely helpful and super fast! We had a great experience with this app :)

posted
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$5.99 / month
5 days

Support & Sales

W3trends Inc.
713-405-1196
support@w3trends.com
w3trends.com
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