About this app
Launched
September 24, 2016 · Changelog
Languages
English
Categories
Customer order tracking , Order taggerWorks with
Shopify Flow, Webhooks, Custom API, FlowManage your order production processes and notify your customers along the way
Custom Order Status allows you to track the production process for your orders and notify your customer at every step along the way. Providing your customers with frequent updates helps create customer loyalty and fosters trust in your business. Perhaps best of all, it helps to significantly reduce the number of hours spent each day fielding phone calls and emails from customers looking for an update on their order so you can focus on your business.
-
A straightforward, one-page dashboard for all your orders and statuses
-
Unlimited statuses to track your production through each step in the process
-
Organize your statuses into separate workflows for fine-grained control
-
User accounts allow access and permission settings without logging into Shopify
-
Send 100% customizable emails and SMS messages to customers
Pricing
5-day free trialStandard
$5.99/month
- Unlimited orders & statuses
- Bulk update orders
- 100% customizable emails
- Custom order lookup form
- Embed status on order lookup page
- more...
Plus
$18.99/month
- Automated workflows
- User accounts
- SMS notifications
- Email from your domain
- API
- Webhooks
- more...
Standard
$5.99/month
- Unlimited orders & statuses
- Bulk update orders
- 100% customizable emails
- Custom order lookup form
- Embed status on order lookup page
- more...
Plus
$18.99/month
- Automated workflows
- User accounts
- SMS notifications
- Email from your domain
- API
- Webhooks
- more...
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
76 reviews
Most of the items in our store are crafted on demand when a customer places an order and go through several crafting and finishing steps before being sent to packaging and shipping. I wanted a way to let our customers know where their order is in our production queue with several custom statuses. I wanted a way to notify my customers via email quickly and easily when their order moves from one status to another. I also wanted the custom status to be shown to the customer in some places where it normally is not shown. Custom Order Status by W3 gives me everything I want, and more. And for the couple of small layout/design wishes that weren't met out of the box, W3 support was able to take care of for me very quickly, ultimately giving me exactly what I wanted. Everything is super customizable, so now I have some work to do to make everything look great. Which is actually kind of fun because the admin tools for this app are great and easy to use. Integration with MailChip was flawless. I know my customers are going to love this! Thank you, W3!
This is the app I have been searching for our stores. It has been challenging to stay in touch with customers throughout the ordering process. WIth custom orders, they can take a bit of time and want to be able to communicate with them throughout the process, but also allow our employees to look up where they are at in the process when a customer calls. Also, want to give the customer the chance to look up the status of their order, and this app provides that too. It is working well for us!
The support was really really really helpful and kind. Thank you ! I would definitely recommand the application.
easy to use, we use for order preparation tracking, back order, and special projects. It is a very important tool for our operations. And the service is fast and efficient.
Simple app with easy interface. Really proactive and timely support whenever you need one. Well done!
About this app
Launched
September 24, 2016 · Changelog
Languages
English
Categories
Customer order tracking , Order taggerWorks with
Shopify Flow, Webhooks, Custom API, FlowBuilt by W3trends
More apps like this


