Reviews (96)

Overall rating
4.6
Counts per rating level
  • 83% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 6% of ratings are 1 stars
March 17, 2024

Sadly, I try use this app, but there is missing a lot of things, such as app demonstration with all settings for test, where we can actually see what this app can offer.

Support only via mail, sadly no online support so useless for someone installing app, looking everything white, with no orders test so we can understand what does the app actually do.

Single Lyne
United States
40 minutes using the app
W3trends replied March 19, 2024

Thank you for your review. We DO provide app demonstrations as well as help configure your app settings and answer any questions you have regarding the app features and ...

Edited April 12, 2020

we have used this app over a year. but its found that it keep showing HTTP error 503 today. it makes us cannot change the status and send the notification to our customers. Please help to check. Thanks

SECRET CORNER
Hong Kong SAR
About 3 years using the app
W3trends replied April 13, 2020

This issue should be resolved! We are also currently working on a fix which would ensure that this does not happen again in the future.

I am terribly sorry for any ...

Edited April 22, 2020

you guys not responsible we are paying you and you do not give me services please tell me clearly if you not answer me in email i emailed you many time but no one answer me please shopify team take action on this kind of company they cheat customers

Maguari Store
Pakistan
Almost 2 years using the app
W3trends replied April 6, 2020

Edit: We've tried to contact you multiple ways, but you are not responding on any of them. Please respond to any emails from our support email or we have sent you direct ...

October 26, 2019

I used this app for many months assuming it was working. Many of my customers complained that they were not receiving order status updates (even though they were going through with no issues on my end). I contacted the app developer and they explained that the emails were going into the customer's junk folders. I asked those customers who inquired about their order updates if they could check ...

Prairie Mama Birth Services
Canada
10 months using the app
W3trends replied October 6, 2023

We apologize for any issues you may have experienced while using the notification feature of our app. By default, the app sends emails from our own domain on behalf of your ...

May 27, 2019

App has no support at all. messaged 3 days ago no reply. App is not working. Whenever clients type in their order number and email ad, only a blank page appears. I tried to contact support for this, but until now i have yet to receive a reply. Such a bad service for a paid app.

B&Co Jewelry
Philippines
30 days using the app
W3trends replied May 28, 2019

We are terribly sorry to hear that you are having an issue with the app. :(
It appears that you reached out to us on Saturday 5/25/19. Our hours of operation are 8-5 PM CST ...

April 12, 2020

503 Service unavailable. This is disappointing as it seems like it could be a promising app. Does anyone know of an alternative?

yoyelo.co.uk
United Kingdom
About 1 hour using the app
W3trends replied April 13, 2020

This issue should be resolved! We are also currently working on a fix which would ensure that this does not happen again in the future.

I am terribly sorry for any ...