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Love this app — it's a huge help for keeping track of where my orders are at (manual entry, but worth it) and the automated email notifications save me a ton of time.
This app is extremely important for the operation of our business. When Shopify have updates sometimes it affects other apps . W3 support is very important if they get affected . We have great response from them always if there is a problem . Great app.
Love this app! Been using it for a while now and have never once had any issues with it. I just recently upgraded to integrate API requests from Google Sheets. Customer service help me solve some issues I was having very quickly. Couldn't ask for better service.
Does not work with draft orders. If you process your orders while they are in draft before invoicing, this app is not for you.
Thank you for your feedback. To clarify for others, our app is designed to manage custom statuses for orders after they’ve been invoiced. Managing draft orders is not a feature we currently support or advertise.
We understand this may not align with every workflow. That said, we’re always listening to user feedback and if support for draft orders becomes a widely requested feature, we’ll absolutely consider it for future development.
If you need assistance or would like to give the app another try please contact us at support@w3trends.com.
I have been using the Custom order status for quite a while. It is great for keeping my customers informed in the process. By using this I can help keep the incoming emails and phone calls since they are getting notifications. Thank you.
Tried using the webhooks feature, but it didn’t work as expected. Support was not very patient, which made troubleshooting frustrating. Had to downgrade as a result. Disappointed with the experience.
We appreciate your feedback and understand how frustrating troubleshooting can be. Our webhooks feature is working as expected, and we’ve verified its functionality with you. The webhooks are firing and delivering the payloads as intended. However, since webhook integration often involves custom code and external systems, we’re unable to troubleshoot individual implementations outside of our app.
We’re always happy to provide guidance on setting up webhooks and ensuring they trigger correctly within our app. If you’d like to revisit the feature, please feel free to check out our documentation or reach out to support@w3trends.com, we’d love to help where we can!
This app has been so helpful for my order management and my customers experience. I love that I can organize my orders by statuses like if it's printed or not and my customers can view that status on their own anytime on the order lookup page. There's so many options to customize the information you and your customers see as well regarding the statuses. Highly recommend if you want to keep your customers informed on their order and keep your orders organized.
Awesome app - I reached out about a feature idea and 2 days later they had implemented it for everyone (control visibility of items on a workflow timeline so customers don't see failure states all the time).
We have been using this with the API and the QR code capabilities so that we can automate status updates to notify our customers about our production workflow. Great app!
Good support and great app to reduce unnecessary customer contact. Works well and easy to install. Definitely worth 5stars and definitely a necessary app once your sales volume creates too many wismo contact during the day.
"I'm thrilled to award W3 Custom Order Status a well-deserved 5-star review! Their team not only tailored our customer notification emails to perfectly match our Shopify store's design but also ingeniously incorporated metafields for a bespoke solution. Their skillful customization has elevated our customer communication to a new level of professionalism and brand consistency. A heartfelt thank you to the W3 team for their exceptional service and technical prowess. Highly recommended for anyone looking to enhance their Shopify experience!
