Reviews (65)

Overall rating
4.4
Counts per rating level
  • 88% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 6% of ratings are 1 stars
March 20, 2025

I have been using the Custom order status for quite a while. It is great for keeping my customers informed in the process. By using this I can help keep the incoming emails and phone calls since they are getting notifications. Thank you.

Heavyglare Eyewear
United States
About 3 years using the app
April 17, 2025

Love this app! Been using it for a while now and have never once had any issues with it. I just recently upgraded to integrate API requests from Google Sheets. Customer service help me solve some issues I was having very quickly. Couldn't ask for better service.

MEE audio
United States
12 months using the app
March 5, 2025

Very powerful app and easy to install, understand/learn and start using. Their support is also responsive, quick to solve the problem and HUMAN.

Brackers Good Earth Clays
United States
16 days using the app
March 30, 2025

Does not work with draft orders. If you process your orders while they are in draft before invoicing, this app is not for you.

Kings Point Laser Works
United States
1 day using the app
W3trends replied April 1, 2025

Thank you for your feedback. To clarify for others, our app is designed to manage custom statuses for orders after they’ve been invoiced. Managing draft orders is not a feature we currently support or advertise.

We understand this may not align with every workflow. That said, we’re always listening to user feedback and if support for draft orders becomes a widely requested feature, we’ll absolutely consider it for future development.

If you need assistance or would like to give the app another try please contact us at support@w3trends.com.

February 3, 2025

Tried using the webhooks feature, but it didn’t work as expected. Support was not very patient, which made troubleshooting frustrating. Had to downgrade as a result. Disappointed with the experience.

KUDUmagnets
Spain
Over 1 year using the app
W3trends replied February 4, 2025

We appreciate your feedback and understand how frustrating troubleshooting can be. Our webhooks feature is working as expected, and we’ve verified its functionality with you. The webhooks are firing and delivering the payloads as intended. However, since webhook integration often involves custom code and external systems, we’re unable to troubleshoot individual implementations outside of our app.

We’re always happy to provide guidance on setting up webhooks and ensuring they trigger correctly within our app. If you’d like to revisit the feature, please feel free to check out our documentation or reach out to support@w3trends.com, we’d love to help where we can!

January 13, 2025

This is exactly what many of us need. The support team is exceptional. They have helped me with customization and API requests, answering my questions quickly and accurately every time I have needed it.
I highly recommend it.

baluka mascotas
Spain
11 days using the app
August 23, 2024

This app has been so helpful for my order management and my customers experience. I love that I can organize my orders by statuses like if it's printed or not and my customers can view that status on their own anytime on the order lookup page. There's so many options to customize the information you and your customers see as well regarding the statuses. Highly recommend if you want to keep your customers informed on their order and keep your orders organized.

Instantly Unique Gifts
United States
Over 1 year using the app
September 25, 2024

"An app that organizes our intensive production, ensures customers' trust, and encourages them to shop from our website, backed by an amazing technical support team. Download it with confidence.

TagsForever
Türkiye
Almost 4 years using the app
July 12, 2024

Best order status app at the moment. Highly customizable (with not much technical skills needed), affordable and with great support. We managed to customize the widgets just the way we liked and we highly recommend the app.

zirafa
Slovenia
20 minutes using the app
June 3, 2024

This is a huge benefit for us...saves a ton of custom service inquiries as we make "made to order" merchandise.

Volt Cycle Wear
United States
Over 3 years using the app