Overall rating
4.3
Counts per rating level
  • 81% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 8% of ratings are 1 stars
January 31, 2024

"I'm thrilled to award W3 Custom Order Status a well-deserved 5-star review! Their team not only tailored our customer notification emails to perfectly match our Shopify store's design but also ingeniously incorporated metafields for a bespoke solution. Their skillful customization has elevated our customer communication to a new level of professionalism and brand consistency. A heartfelt thank you to the W3 team for their exceptional service and technical prowess. Highly recommended for anyone looking to enhance their Shopify experience!

Couch Haus
Canada
About 1 month using the app
January 9, 2024

Fantastic support, fast responses to emails. Its very refreshing to get 1:1 help with any issues I'm facing. This custom order status app is going beyond my expectations. Thanks!

Black Sand Distribution
Hong Kong SAR
About 1 month using the app
March 25, 2024

Good support and great app to reduce unnecessary customer contact. Works well and easy to install. Definitely worth 5stars and definitely a necessary app once your sales volume creates too many wismo contact during the day.

Emmas Premium Services
United States
March 17, 2024

Sadly, I try use this app, but there is missing a lot of things, such as app demonstration with all settings for test, where we can actually see what this app can offer.

Support only via mail, sadly no online support so useless for someone installing app, looking everything white, with no orders test so we can understand what does the app actually do.

Single Lyne
United States
W3trends replied March 19, 2024

Thank you for your review. We DO provide app demonstrations as well as help configure your app settings and answer any questions you have regarding the app features and functionality.

I checked and do not see any support requests from your site. If you have any questions regarding the app or would like to give it another try, please reach out to support@w3trends.com. We will be happy to help you configure it (there are no theme modifications required) and extend your free trial period so you can test the app thoroughly.

October 5, 2023

didn't work.
nice custom status set ups but email templates are not good, couldn't make it work, links didnt work. cancel before ending my trial. I wish i had more time

Vetlab Nicaragua
Nicaragua
4 days using the app
W3trends replied October 6, 2023

Thank you for taking the time to leave a review. We are sorry to hear that you faced difficulties in setting up your email templates. However, upon checking, we couldn't find any support request from your shop. If you would like to give our app another try, please feel free to contact us at support@w3trends.com. We will be happy to extend your trial and assist you with any queries or concerns that you might have.

February 13, 2024

Absolut zufrieden mit dieser App und der Kundenservice ist ein Traum. Vielen vielen Dank für die schnelle Einrichtung und Hilfe :-)

Wolfstueck
Germany
June 22, 2018

This app has fit my needs to a tee. I don't use the app for what it was intended for, instead I use to send emails to my suppliers for my dropship orders. The app is easy to use and allows me to watch order status closely. The support guys are amazing too. Quick customer service and always willing to help out. Bravo guys!

Team Sports Gift
United States
Over 6 years using the app
January 17, 2017

Custom Order Status has been exactly what we were looking for to enhance our store. We needed to be able to let customers know where their custom orders were every step of the way and now we have a working solution!

Buskerdoo
United States
Almost 6 years using the app
December 17, 2017

Really great app, just what we needed.
our business sole primary source of communication is via email.
Shopify email facilities were very limited. we downloaded this app about 2 weeks ago and it was good and worked, but it was just missing 1 thing, we requested a change in the app to accommodate our business and within 48hrs it was done.

So much easier sending emails with the ability to set up different templates and to keep track on order status' its fantastic!

Pepixel Invitations
Australia
Over 5 years using the app
Edited January 26, 2021

Utterly fantastic. We provide a very bespoke service and require all sorts of unique possible stages and this app enables us to cover all eventualities and provide immediate updates to our customers whilst ensuring we keep track of the order this end too. I have had to contact support a couple of times and have been replied to immediately - Have not yet got the customers login page sorted out but so far have been so happy with the system I am not sure how much the customer really needs it - but will look forward to getting that sorted out too. I have been trading online for the best part of 20 years and can certainly vouch for the integrity of this app - 100% essential if you provide personalised products.

Richards Guitars
United Kingdom
About 4 years using the app