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Manage your order production processes and notify your customers along the way
Custom Order Status allows you to track the production process for your orders and notify your customer at every step along the way. Providing your customers with frequent updates helps create customer loyalty and fosters trust in your business. Perhaps best of all, it helps to significantly reduce the number of hours spent each day fielding phone calls and emails from customers looking for an update on their order so you can focus on your business.
- A straightforward, one-page dashboard for all your orders and statuses
- Unlimited statuses to track your production through each step in the process
- Organize your statuses into separate workflows for fine-grained control
- User accounts allow access and permission settings without logging into Shopify
- Send 100% customizable emails and SMS messages to customers
- Highlights
- Works with the latest themes
Languages
English
Works with
- Checkout
- Customer accounts
- Shopify Flow
- Webhooks
- Custom API
- Flow
Categories
Notifications
Automation tasks
Customization
Pricing
Standard
$5.99 / month
Additional charge per SMS message sent
- Unlimited orders & statuses
- Bulk update orders
- 100% customizable emails
- Custom order lookup form
- Embed status on order lookup page
- more...
14-day free trial
Plus
$18.99 / month
Additional charge per SMS message sent
- Automated workflows
- User accounts
- SMS notifications
- Email from your domain
- API
- Webhooks
- more...
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
Reviews (99)
I have been using the Custom order status for quite a while. It is great for keeping my customers informed in the process. By using this I can help keep the incoming emails and phone calls since they are getting notifications. Thank you.
Love this app! Been using it for a while now and have never once had any issues with it. I just recently upgraded to integrate API requests from Google Sheets. Customer service help me solve some issues I was having very quickly. Couldn't ask for better service.
Very powerful app and easy to install, understand/learn and start using. Their support is also responsive, quick to solve the problem and HUMAN.
This is exactly what many of us need. The support team is exceptional. They have helped me with customization and API requests, answering my questions quickly and accurately every time I have needed it.
I highly recommend it.
Does not work with draft orders. If you process your orders while they are in draft before invoicing, this app is not for you.
Thank you for your feedback. To clarify for others, our app is designed to manage custom statuses for orders after they’ve been invoiced. Managing draft orders is not a feature we currently support or advertise.
We understand this may not align with every workflow. That said, we’re always listening to user feedback and if support for draft orders becomes a widely requested feature, we’ll absolutely consider it for future development.
If you need assistance or would like to give the app another try please contact us at support@w3trends.com.
Support
App support provided by W3trends.
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