great upsell up that intergrates with recharge, very helpful support team who are always happy to help
The Accountant Beside You
Allows me so much more flexibility than the Shopify regular discounts. And the support team have been very helpful even when I am the one who messed up.
Works perfectly with Recharge and does exactly what I need. First upsell happened with my 2nd order!!
They was very helpful with helping me get the app up and running. Great customer service . And the app works wonderfully
Hi, thanks for the feedback. Sorry about the inconveniences. We did reply to your email within 24h or less. Last reply we sent was suggesting you to let us build the setup of your upsell(s), but we didn't get an answer to it.In this email, we were asking more details to be able to build at least one upsell for you (items, locations, etc). I see now that the app is uninstalled, do you still want us to give it a shot and try to set up 1 upsell for you?
We also said " When I add this app my recharge cart does not work. When I take it away it does work.", did you enable the Recharge app in our app's Settings > Upselling subscription ?
I guess thank you is not enough. Thank you team for this support. appreciated it. Your app is one of the best out there. I tried many but i always came back to this app. Again thank you.
Smart Pressed Juice
App didn't work, tried everything. Seemed like it would of been a really cool app, but did not properly work. Too bad.
Hi, did you try reaching our support? I would like to know what you tried to achieve, and what didn't work. We'll fix issues if they are issues. Let us know, I've search through all our tickets and emails by didn't see anything coming from your store.
Waist Trainer NZ Aus
Paid for custom install to ensure it achieved what we were looking for. Paid the fee - developer despite repeated promises and emails never installed and never refunded the fee we paid.
Hi, really sorry about that. The email we have for your store in Shopify is your support email I think, I tried contacting you a few times and got an automatic reply saying the typical "Your ticket has been created...". In my last email, I explained how to get a refund. Let me know if you got this message.
Way to complicated - I had no idea what to do and couldn't figure anything out - bad for non-tech savvy people!
Thanks for the feedback. Can you tell us what was complicated and what you tried to achieve? We can always help. Also, did you see the red dots in the admin screens of our app? They should guide you with some video tutorials.
Just Awful for an expensive app they have the worst customer support that is how they incur billing people! DO NOT DOWNLOAD
Hi, I'm sorry about your bad experience with our app. I remember answering your question via email, let me know if you got the reply and/or if it was clear enough. About the monthly charged, we processed the refund with the help of Shopify.
I started using this app in 2018, it seemed to work good at the time and my up sales were selling but then in 2019 after running several adds with no sales or even add to carts from my up sales I checked into it further and the app has not been working for quite some time. I uninstalled the app and now still being charged for the app service. Not happy...I removed the app and do not wish to use any more, it was not working prior to the last 2 add campaigns, the products used were available, it used to work at checkout last year, I made no changes, I tested it several times and after still not working I uninstalled. I am not going to reinstall to have it checked again. I just do not want to be charged any more for an app that is not working.
Thanks for the feedback. Did you try to contact us previously for us to have a look at the issue? There might be many reasons, like maybe the upsold products were out of stock, that's one of many possible causes. If you still want us to have a look, please accept our login request.
About the app charge, it happened because our app's billing cycle is different than your Shopify subscription billing cycle, meaning the app makes a charge and then a few days (or weeks) later, you pay your Shopify subscription and you're charged the app fees at the same time. We can process a refund if you wish to, up to the last 30 days (that's what Shopify's App Credits API allows us to do). Otherwise, you can open a refund request via Shopify Billing.