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Unified Repairs Support

All-in-One Repair Management Software

Free plan available

Key values section

Easy to install & setup

With a few clicks install the app and start using it for repair tickets.

One window solution

Internal Chat History, Ticket Statuses, Tickets Status Notifications, and much more.

Customer Side Form

Integrate Customer Side Form to store and start to collect repair requests.

App details

Unified Repairs Support

Unified Repairs Support

Unified Repairs Support is a repair software for E-commerce stores that allows your team to manage all repair requests in one place.

How It Works?

The mechanism of this application is simple and easy to understand. The customer visits the storefront with the damaged product. The customer fills up the Request a Repair form and a ticket is generated against the customer's given information. The customer gets an email about his ticket registration with tracking information. Your technical staff will look after their product and make sure to use genuine spare parts and notify the customers about the status of their product.

It lets your customer:

  • Create repair requests from storefront
  • Keep track of each created request
  • Notified about the status change of the request

It lets you:

  • Create unlimited repair requests
  • Create a customer on the fly to register a request with a customer.
  • Change request status to “open”, “repaired”, “completed” or any “custom” status
  • Track history of repairs
  • Create unlimited Email Templates to associate with each status
  • Allocate custom colors to each status associated with repair requests. e.g. light yellow for “open” tickets and light green for “completed” tickets.
  • As repair is done, create a draft order based on products used in the repair process.

Launch date

Unified Repairs Support

Unified Repairs Support

Unified Repairs Support is a repair software for E-commerce stores that allows your team to manage all repair requests in one place.

How It Works?

The mechanism of this application is simple and easy to understand. The customer visits the storefront with the damaged product. The customer fills up the Request a Repair form and a ticket is generated against the customer's given information. The customer gets an email about his ticket registration with tracking information. Your technical staff will look after their product and make sure to use genuine spare parts and notify the customers about the status of their product.

It lets your customer:

  • Create repair requests from storefront
  • Keep track of each created request
  • Notified about the status change of the request

It lets you:

  • Create unlimited repair requests
  • Create a customer on the fly to register a request with a customer.
  • Change request status to “open”, “repaired”, “completed” or any “custom” status
  • Track history of repairs
  • Create unlimited Email Templates to associate with each status
  • Allocate custom colors to each status associated with repair requests. e.g. light yellow for “open” tickets and light green for “completed” tickets.
  • As repair is done, create a draft order based on products used in the repair process.

Launch date

Pricing

Free

Free

  • 10 Repair Requests
  • 24/7 Support
  • All features included*

$14.99/month

  • Unlimited Repair Requests
  • 24/7 Support
  • All features included*

$49.99/month

  • Unlimited Repair Requests
  • 24/7 Dedicate Support
  • Tailor the app as per your needs*
  • All features included*

* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Reviews

3.5 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

Counts per rating level
  • 0% of ratings are 5 stars
  • 50% of ratings are 4 stars
  • 50% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars

List of reviews

Filter and sort reviews

  • hedo computers

    Location Netherlands
    Time spent using app About 3 hours

    Installed The app, no problem so far. App is basic missing even basic features wich are important. Like a translating / language feature for customizing lay-outs and links. Dont know why app is opening external link for creating new repair and not in the current website domain. App is something I have been looking for, for my business to log repairs. Would like to transfer the technicians Remarks to invoice wich is not possible at this time Not sure if price per Month is ok, when templates Cannot be Translated for my country Regards, Peter van Dongen

  • SewingMachine.com

    Location United States
    Time spent using app 3 months

    App works well for our basic needs, however, the search function to add a customer to a ticket does not allow you to properly search by name (You have to use email or phone #, if you search name every person with that name comes up). The app is very helpful in allowing us to track our machine repairs across both stores. Overall, very happy to have this app available to us and with minor tweaking, we would easily give it 5 stars.

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