Unleashed Inventory Management

Just wonderful customer service from Unleashed, I always ask for help to the same person and that helps to keep everything better. I have been using Unleashed for one year now and happy with it. Integration with upstock, shopify and xero is great and makes everything super fast.
Great system.

This integration may have some issues in the past but Unleashed has worked hard on this app and it works really well now. Unleashed works very well for our business and our stock control / ordering is much better now then it ever was in the past!

We are a new user of Unleashed and have had a few questions regarding setup and different processes. Over the past month I have reached out to the support team via the live chat many times and seem to get Parmeet as our support person the majority of the time. Every experience has been great with all queries sorted in a prompt and thoughtful manner. No complaints so far!

Unleashed has been a godsend for our business. It covers everything from demand, batch tracking, sales, credits, forecasting, the servicing and help provided has been second to none. Very highly recommend.

Arantxa was an amazing help. Eased me nerves about adding and mapping products. She was great!

We've been with Unleashed for a couple of years now. TLDR, It's very expensive and nothing is ever included. Want customer service? It's $100 extra a month. Another $45 per Shopify or Amazon integration. Reporting - extra. Another account - extra. B2B sales? Another $200 a month. Onboarding.. extra! We told our "account manager" that we were looking for a more affordable solution and they suggested removing the customer service plan. So now we cannot get a hold of anyone for any reason. The system itself if buggy, we need lots of workarounds and it's just not worth the cost. Looking for a new solution now.

Unleashed has many great features such as AIM for forecasting and planning and many of the production functions are really helpful too, however this integration with Shopify is faulty.

This integration sporadically fails to import sales orders meaning inventory gets out of sync, fortunately we don't rely on unleashed for fulfilment or we would have totally missed orders.
More recently the integration to the stores have started turning themselves off without notice, and frustratingly the button to turn them back on manually is missing.

We operate 4 Shopify stores integrated with unleashed to keep our inventory in check.

Unleashed does not work with Shopify. If you have any variant or want the slightest thing to be different in your Shop - it will all break. The pricing is misleading. EVERYTHING is an additional cost. Our site has been broken for days now, but without the outrageous price for "priority support," you get zero assistance. $600 a month and I can't take orders from my shop. Its been days and my "customer support agent" who is quick to upsell me on more addons and packages is suddenly very quiet. After suffering with Unleashed since 2022 we will be looking for another solution.

We perservered with Unleashed for 3 years before finally giving up on the software because it adds unnecessary complexity to simple tasks and creates holes and double ups, that lead to dispatch errors if you're not constantly monitoring it. In short, its integration with shopify is the main issue. When you edit an order in shopify, those changes will not pull through into Unleashed - you will need to cancel and manually create a new sales order which then doesn't sync to any order in shopify. If you have a custom product, a product with no SKU or a SKU double up or an issue with a customers address, it will not pull the order through. It also does not sync fulfilment status with shopify so you manually have to fulfill the orders in Unleashed after you dispatch them. These are basic functions they've been aware of for years but failed to address. The crazy part of this is that its 'ecommerce hub' is a paid extra. The setup is complicated with a long learning curve and the subscription is expensive and regurlarly rising. For a merchant operating primariliy on shopify, this programme will make your life harder, not easier.

Unleashed is a great inventory Management tool, we have been using for a while, and happy with the integration between Xero and Shopify, the support team is great.