Upload‑Lift Image Upload

Upload‑Lift Image Upload

Reviews (181)

Overall rating
4.8
Counts per rating level
  • 93% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for businesses offering customizable products, praising its user-friendly interface, easy setup, and features like an extended image editor and customizable upload options. It supports multiple file uploads and additional fields, reducing the need for other apps. Noted for its reliability, the app also offers exceptional customer support, with quick, helpful responses and personalized assistance, including help with theme issues and custom code.

March 8, 2021

Perfect app for uploading customer artwork. Support is on message when you are clear with the support you need. 5 stars. ... because it works and the support is there.

kebet packaging
Australia
4 days using the app
June 2, 2021

Very poor customer service with little desire to solve problems and with an arrogant attitude. I do not recommend the app, there are many cheaper options and with much better treatment that facilitate everything in a matter of minutes.

CreatingPictures
Spain
2 months using the app
Cloudlift replied June 2, 2021

Merchant sent over 8 emails regarding a font issue that is unrelated to our app. We checked his theme multiple times. Customer finally threatens to use another app if we cannot fix it for him. We offer great support, but we are not your personal developer, especially when you are using the free plan.

November 29, 2022

Tiene muchas opciones para configurarla, el diseño, los idiomas etc. Sin duda la mejor app, funciona muy bien

Bordative
Mexico
2 days using the app
Cloudlift replied November 29, 2022

Muchas gracias por la revisión. Nos alegramos de que la app pueda ser util para usted!

July 11, 2021

Works as intended, and the support is the best i have experienced, it has a very detailed interface and very good multi language support.

Chum
Chile
2 days using the app
Edited June 5, 2020

Amazing, However I wish they had one thing. I wish that when a customer would upload a photo for there custom product, I wish there was a way that they could link the file to the order, or have some reference to which photo goes to which order.

This app is amazing, this saved my store and business. They are the only easy to use, powerful, free, responsive, and clean app that I could find after 3 and 1/2 hours of search for others. They don't trick you into buying a subscription, after telling you its free. They don't have a terrible and impossible to us UI. And they have buy far the best bang for buck system on this platform.

Furry Prints
United States
29 days using the app
Cloudlift replied June 6, 2020

Hi Merchant, thanks for the review.

Just to be clear, the app DOES link uploads to the customer's Orders.

If this is not the case for you, there might be an issue with the setup.

Please contact us from inside the app and we will happy to check your store!

October 2, 2021

I tested this app. On the positive side it is customer friendly and easy to install. It takes very few clicks for the customer to upload, edit and order. On the negative side, customer images cropped in the editor will have a color shift. I noticed this when I made a test purchase in my own shop. Customer service confirmed this and informed that this will always be the case for browser based editors. I assume that is correct and therefore I asked customer support if it was possible always to download two versions of the customer image: The original file and the cropped one. Then I can use the original file and crop it in Photoshop based on the customers input. Customer service was not willing to allow that due to the fact that other users had not requested that. This issue may not be important for all web shops, but for printing quality images correct color management is essential. My conclusion: 1) Correct color management should be a core competence for any app handling upload of images 2) Customer support should go a long way to meet a relevant customer demand. Fortunately I was able to find another app where the requested service was no problem. Based on the shortcomings 1) and 2) I can only give 3 stars. However I would be happy give Upload-Lift Image Upload a second chance if the issue is solved in a later update.

Nordlys Print
Denmark
13 days using the app
Cloudlift replied October 2, 2021

Hi Merchant,

thanks for your detailed review, i can tell you really took your time to write it.

Our support team did mention that a color shift can occur when the browser re-encodes a cropped image. However, this is extremely rare. Many customers use our app to print images with no issues.

Update: We now have the option to save the original image in addition to the cropped image.

You are always welcome to give our app another try.

May 16, 2020

It is an unprecedented experience of using Upload-Lift. An efficient support team to assist with using this app.

Ninety's
Hong Kong SAR
About 7 hours using the app
November 3, 2021

really bad customer support service. they didn't really seems like they wanted to solve my problem...

Eternal memories app
Japan
2 days using the app
Cloudlift replied November 3, 2021

We answered all of your 5+ support requests, we even provided screenshots in our responses. If you think this justifies leaving this review, then your are ngmi.

January 15, 2022

We used this app for several months, including the last BFCM. We faced several challenges. Some orders came in with no uploaded file (even though this could be attributed to another app as we tested). Customers were getting a file type not allowed message (we enabled all file types), or customers seeing an endless spinning wheel when trying to upload (connectivity issues?). While Michael did his best to help, we left a 1-star review regardless. We were unhappy with the app's performance and all the extra work it caused. That was our subjective experience as a paid customer with two stores using this app. Until here, it would just be a merchant with a negative experience. Imagine our surprise when we received an email threatening us with cutting all store access to the app mid-BFCM if we did not take down the 1-star review by night. We were FORCED to remove the review to avoid sales disruption in our best-selling product in the middle of the most important sales campaign of the year. We reported this to the Shopify Partner department for investigation; email captures included. We have been in business for over four years, and NEVER we were never threatened before based on a review. We switched apps as soon as BFCM was over. Unbelievable. Sometimes, you'll get a negative review even if you do your best. It happens to everyone. You don't reach out to the customer threatening him with actions to have it removed!

Canvas by Numbers USA
Spain
Cloudlift replied January 15, 2022

Hi Fran, sad to see that you again decided post the review (As you mentioned you posted it more than once). We were in contact over countless emails, you left a 1-star review in the middle of us checking your store, in our opinion, this was not justified. The issues you were seeing are highly likely from an incompatibility with another app or your theme.
I wish you all the best with your store.

August 17, 2024

Ethiomarket4u
Ethiopia
5 months using the app