Overall rating
4.8
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for streamlining customer uploads for personalized products. Its user-friendly design, customization options, and reliable performance are highly valued. The support team is praised for their prompt and helpful responses. The app offers fair pricing, including a free plan for smaller businesses. Merchants have expressed a desire for more features. It's recommended for stores requiring customer uploads and is known to save time and money. Its adaptability to any store look makes it versatile for various businesses.

March 3, 2021

Literally the best upload app there is. You will be doing yourself a big favour. Uncomparable, and I have reached out to all of the other main app providers about the solutions that their apps offer. Plus, which makes this app indispensible, their support is uncomparable as well. Michael, the developer of the app, is not only always answering within less than an hour, even on Sunday nights, but also providing the right answers and asking the right questions. And even going above and beyond that, he has quickly spotted, debugged and solved bugs that were in my theme code and were not at all related to the app itself. I have been in the Shopify landscape for quite some time now, and have never had such good support before. I would also recommend you installing this app, even if no uploads at all are required in your store :p On the technical side, here are things that the app can do, which all the others cannot do (and I have tested and talked to all the main ones, some even with a lot more downloads):
- Place the upload widget anywhere you want, and it still links uploads to an order: product page submits the files in the product form and links them to that, on the cart page it submits the uploads in the cart form and links the uploads to the order. And you can even place the upload widget on the thank you page, and it still links the uploads to the order. This is important because:
- basically all upload apps dont work really well in in-app browsers (crucial for all ecommerce brands who run ads on FB, Insta, Google etc.), especially if you require more than 1 uploaded file. The working memory of in-app browsers is just too small to handle it. Uploadlift has thought of that and included a message that tells users to open the website in the main device browser instead. And Michael also helped me optimize this after spotting it in analytics, as of course an error impacts conversion rate. I have now placed the upload box on the thank you page, so after the customer has paid, so that this error does not impact conversion rate anymore. All the other apps have the same issue, but since they cannot be placed anywhere else than the product page, this would be a deal-breaker for all stores requiring this. Not with Uploadlift.
- Users can upload multiple files. Which many other apps dont support.
- You can add more/other fields to the app as well, like text fields or select fields, which makes it perfect for any custom products that also need some text description or others – without having to install yet another separate app for that.
- Michael is always working on improving the app, he has shared quite a few interesting things with me which are coming soon! Do yourself a favour, never think about any other upload app again, and just use this.

Fotowort
Germany
10 days using the app
Edited May 19, 2020

Très bonne application, très utile et pas cher. Par contre la clarté des tuto n'est pas forcement au top mais le support client est de très bonne qualité.
Je recommande

TabloDéco™
France
9 days using the app
Edited December 22, 2020

Excellent support - lightning fast! All issues dealt with in 24 hours and sometimes as quick as 30 seconds on a weekend! This app does everything we wanted when looking for an app that enables us to have photo uploads for our products. Brilliant. Thank you.

The Personal Shop
United Kingdom
9 days using the app
March 11, 2021

Really good app and looks amazing on my store, I will be buying a plan when my store is live, one issue I would love to be added as a feature is be able to zoom in or our of the uploaded image to fit more into the crop when having dimensions restricted. Thank you

MyCustomPad
United Kingdom
8 months using the app
Cloudlift replied March 11, 2021

Hi Merchant, thanks for the review! Just for your information, you can zoom out by using the mouse scrolling wheel on desktop and pinch gesture on mobile. We are working on making this more intuitive!

March 2, 2023

This app is absolutely brilliant, works perfectly for what we need!

The support is also the best support we have ever received. Michael gets back to your enquiries extremely quickly, and goes above and beyond to ensure the app is working how we would like it to

Honestly couldn't fault this app or their customer service at all

I would give 6 stars if I could

StickerShop
United Kingdom
8 days using the app
May 17, 2021

I used this app so that customers could upload files to be printed for them. I like the easy to use interface and ability to change the upload button's appearance. The support was great. I wish the app could preview PDF files, not only image ones. Or have the link to file on the cart page open in a new window on its own. Overall I am happy with the app!

Print My Label
Canada
4 months using the app
Cloudlift replied May 17, 2021

Thanks for the feedback, how the links in the cart are shown is in your full control, you can open a link in a new tab to preview a file, including PDF.

March 8, 2021

Perfect app for uploading customer artwork. Support is on message when you are clear with the support you need. 5 stars. ... because it works and the support is there.

kebet packaging
Australia
4 days using the app
June 2, 2021

Very poor customer service with little desire to solve problems and with an arrogant attitude. I do not recommend the app, there are many cheaper options and with much better treatment that facilitate everything in a matter of minutes.

CreatingPictures
Spain
2 months using the app
Cloudlift replied June 2, 2021

Merchant sent over 8 emails regarding a font issue that is unrelated to our app. We checked his theme multiple times. Customer finally threatens to use another app if we cannot fix it for him. We offer great support, but we are not your personal developer, especially when you are using the free plan.

November 29, 2022

Tiene muchas opciones para configurarla, el diseño, los idiomas etc. Sin duda la mejor app, funciona muy bien

Bordative
Mexico
2 days using the app
Cloudlift replied November 29, 2022

Muchas gracias por la revisión. Nos alegramos de que la app pueda ser util para usted!

July 11, 2021

Works as intended, and the support is the best i have experienced, it has a very detailed interface and very good multi language support.

Chum
Chile
2 days using the app