Reviews (18)
Refine
-
By rating
These guys have been extremely helpful in getting this app set up and working for us in a very short time.
BEWARE! Had the wizard turned on for a few hours and lost a customer because the screen turned black when she went to checkout and couldn't get out of it. She abandoned her cart and never came back. I immediately turned it off and have not had it back on since.
Today I got a strange auto generated email that they did not have any information on the customer requesting their data be removed. I have not had a customer ask to have their data removed. They stated it was to comply with GDPR, however, I do not sell internationally and GDPR does not apply to my business.
When I emailed them saying I do not have it turned on, and have not besides a couple of hours the first day, I asked what was going on. They gave me a generic non-answer. Seems really fishy to me.
I told them I didn't trust what was happening and that I'm uninstalling the app. Their own employee, Sergey, told me "Sorry, uninstall."
Dear HandCraft Skincare,
Thank you for your feedback, and we're sorry for any confusion caused. We receive automated personal information erasure requests from Shopify and respond with an automatic email explaining that our app does not store personal information, thus no action is taken.
We're committed to providing a smooth experience and would be grateful for the chance to resolve the checkout issue. Please allow us to discuss this with you in more detail and earn back your business. You can reach us directly at team@upsellwizard.com.
Warm regards,
The Upsell Wizard Team
I used this app to help me add some accessory sales to my main product and it has been both easy to use and successful. Furthermore, they have amazing customer service and will give you and your business personal attention that is rare in the technology world. Grateful
Thank you so much for the kind words. We look forward to a long and successful relationship with your store. Please do not hesitate to contact with anything you need going forward! All the Best!
We need an app to help us make it easier for our customers to remember to order necessary add-ons and accessories. With Upsell Wizard: Upsell Funnels we found almost everything we had wished for. The remaining feature requests we had were implemented very quickly. Also, very superb, friendly and immediate support from Brandon. We really love this app because it helps us to increase the average order amount and also because it helps us help our customers.
Luis and Brandon have been incredibly helpful. I felt the app wasn't working but in actual fact, it was me all along. Both members of Upsell took the time to suggest funnels that could work for my business and even gave me pointers for future reference. Thank you again for taking the time to help with my business :)
Thanks so much! Glad we could be of help!
We're excited to see how we can help grow your business.
If you need anything please don't hesitate to reach out!
I opened my first online store in 2005. Over the years I have opened several more; and now have a total of 6. Which is to say, I have an enormous amount of experience with online stores - and various platforms, tools, products, services, and apps. And so it is with some authority that I will share with you this opinion about Upsell Wizard: It is hands down the best sales funnel automation tool available. Period. I've tried several others. I currently use 1 other product on another site. Not for long. I will be converting it over to Upsell Wizard immediately. But there's more. (Shopify) App support is notoriously bad. Upsell Wizard's (PayWhirl) support is just remarkable. Send an email you get a reply. Ping them via chat (Intercom) in the app, they reply. Need special love? I needed plenty with my current project - and they hopped on a Zoom call with me 3 times! (Shopify, take note! Your support used to be great. Now? Not so much) Even more bonus points for this team for their companion products Paywhirl and Glow. The integration of the 3 (subs/tagging + sales funnel automations + customer loyalty program) is super tight. I would and could go on; but then someone would probably think that I am someone at PayWhirl's mother :) lol Try it and see for yourself. I'd give them 6 stars if I could.
Nice and easy design and works very well. I especially like the free version because it allows you to try it out as long as you need instead of being limited to X number of days.
I use this app to suggest clothing items that match each other to the customer. Now I can help them purchase a whole outfit instead of one article of clothing. It really makes a pretty big difference in the amount of money they spend with me. Easy to setup - it just started working once i set it up and the customer service is quick and helpful. Would definitely recommend if you want to get your customers to buy more from you at once.
Very easy to setup and super fast customer support. I had some issue with the funnel I setup but they fixed it instantly. Thanks for providing a free plan too. I hope it works well for us and we feel the need to upgrade :)
A user friendly app for Upselling products. Customer service is very responsive and ready to help.