Vanga AI • Upsell Assistant , 24 reviews
I have now edited my review into a 5-star review because Vanga was able to quickly resolve the issue I wrote about in my original 3-star review below. I have now re-enabled the application and it has continued to bring in results.
Thanks to their great customer service and technical talent, I can continue to say that this is the best Upsell/Post-Purchase application we've ever used.
Keep up the great work!
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The best post-purchase upsell/Thank You page offers application we've come across... until we noticed that the Thank You page automatic offers show customers the SAME product that they JUST purchased... for a discounted price.
Customers then CANCEL their original order and purchase the same product for a discounted price using Vanga's Thank You page automatic offers. This is a fundamental issue with the logic of the Thank You page offers which cuts into product margins and adds extra admin for stores, unnecessarily.
Vanga's competitors already automatically remove showing the same product in their Thank You page offers.
We spoke to Vanga's customer service about this issue. Unfortunately, there is no solution for this on the horizon at the moment, and we have been advised to:
1) Create Manual offers PER product to avoid this problem, which is not practical for us at scale.
2) Remove automatic discounts from the Thank You pages (which we feel defeats the point).
3) Exclude products from being upsold (which would mean we would have to exclude every product in our store?).
We have had a very fantastic experience with this application until running into this fundamental problem, so we advise both Vanga and multi-product stores to consider this feedback strongly, to avoid customers canceling orders upon seeing the same discounted product on the Thank You page offers as the ones they've already ordered.
Hoping for a resolution soon! Will be disabling this application until then.
Great app with an excellent ROS 14% and conversation rate both on the cart (14%) and the post-purchase upsells (7%)
The support team are responsive and has worked hard to accommodate our needs which admittedly tend to push the boundaries of what Vanga offers.
This is fast becoming one of our recommended apps with ROAS and conversion numbers like this it's hard not to be impressed!
I love this app. It is a great way to let customers see other items that they will like on your page. and reward them for increasing there average order value.
Love this app--super simple to use, even I could set up the upsales. Customer support has been awesome along the way, too.
This app has the best quality-price ratio in the market. It has great features and is very easy to use. It doesn't require any third-party installations and most importantly, our post-purchase rate is 13.03%. Bear in mind the number would be much higher if we could use post-purchase upsell for COD orders (Shopify doesn't allow that though).
This app was extremely easy to set up and performs very well. It performs just as well as the highest-ranked similar apps (if not even better) and the price is 10 times lower, so we definitely recommend it!
We tried many post-purchase apps but Vanga proves to be the most efficient one. Our upsell rate is 19,58%, that's huge. In addition, the support is amazing and we have had several calls with them in order to optimize all the processes.
This app performs excellently in increasing our post-purchase revenue. It is easy to use and the support is amazing.
Great app so far. Was pretty straightforward to setup. Support was super fast on my questions as well. Looks like it will work perfectly for my business and can't wait to see the results.
We love this app! ❤️ Now the new thank you page features give us the opportunity to increase our post-purchase rate even more because we can use it for all available payment methods. Even though the app is really easy to use the provided support is great!