Reviews (268)

Overall rating
4.5
Counts per rating level
  • 82% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 12% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its outstanding customer service, quick shipping, and easy-to-use interface. They value the responsive support team, diverse product selection, competitive pricing, and reliable performance. Features like efficient order fulfillment and product customization options are appreciated for enhancing both merchant and customer experiences. The seamless Shopify integration also helps streamline business operations.

February 2, 2025

Failed to deliver hundreds of orders that I paid them to ship. Many were "shipped" with fake, illegal postage. I have lost so much money. They blame the freight forwarder and take no responsibility. I have begged Rick, Beatrice and other customer service agents for help. They only tell me that it is my "salesperson" who must help me resolve the orders. Nita, my salesperson stays silent and does not respond. No one will help. I have been trying for months to get my money back that I paid this company - no one helps and my orders are still not delivered for over 2 months, tracking stopped and all orders are lost. DO NOT TRUST THIS COMPANY WITH YOUR MONEY.

Southern Gifts & Prints
United States
Over 1 year using the app
USAdrop replied February 5, 2025

Dear friend,

We sincerely apologize for the inconvenience. We are currently coordinating with other departments to resolve the issue and are actively investigating the matter. Thank you for your patience and understanding as we work on this.

Best regards
USAdrop Team

February 14, 2025

According to the Shopify App Store, this is free for the pricing, but when you get into it, if you want to really do anything, you need to subscribe for either a monthly subscription or an annual subscription and there are different amounts that you would choose from. The free level doesn't really give you much of anything as they incentivize you to subscribe if you want to really do anything. I also received a message from Daniel, who's a sales manager, on WhatsApp asking if I had any questions and when I asked about the subscription requirement and the response was a reaction of embarrassed, but nothing else.

MDNterprise Hideout
United States
11 days using the app
USAdrop replied March 29, 2025

Hi friend, regarding the message from Daniel, we apologize if it caused any confusion. We always aim to provide clear and helpful information, and it seems there may have been a misunderstanding. Our goal is to ensure that you have the best possible experience when considering any app, and we’re here to assist if you have any further questions or need additional clarification.

We appreciate your feedback and are always open to helping you make informed decisions for your business!

December 9, 2024

If you're just starting out or only dealing with small orders, USAdrop-Global Dropshipping is an excellent platform. It’s easy to manage and doesn’t come with a ton of extra fees.

ivanur
Singapore
7 days using the app
USAdrop replied December 23, 2024

Thank you for your kind review! We really appreciate that you choose USAdrop to continue your dropshipping business, hope you can have a wonderful experience with USAdrop!

December 7, 2024

One of the standout features of USAdrop is their super-fast shipping. My customers are happy with the delivery times, and I can focus on growing my business without worrying about logistics.

Outlook
Australia
5 days using the app
USAdrop replied December 8, 2024

Thank you for your kind review! We really appreciate that you choose USAdrop to continue your dropshipping business, hope you can have a wonderful experience with USAdrop!

December 9, 2024

I've had several issues where products were out of stock without warning, leading to delayed shipments and frustrated customers. It’s a bit of a risk, but the platform is otherwise solid.

Step Style
Singapore
5 days using the app
USAdrop replied December 23, 2024

Thank you for your kind review! We really appreciate that you choose USAdrop to continue your dropshipping business, hope you can have a wonderful experience with USAdrop!

December 5, 2024

The platform is easy to use, and there are plenty of product options. However, the customer service could be more responsive at times. Overall, a solid dropshipping service.

Glow Haven
United States
4 days using the app
USAdrop replied December 8, 2024

Thank you for your kind review! We really appreciate that you choose USAdrop to continue your dropshipping business, hope you can have a wonderful experience with USAdrop!

November 26, 2024

Their platform is reliable, and the range of products they offer has made a big difference in streamlining my business. Our account representative, Joan, has been especially incredible. He has excellent customer service skills, always responding promptly and with a positive attitude. John goes above and beyond to ensure we have everything we need, making the entire process so much easier.

Assentials Product
United States
4 days using the app
USAdrop replied December 8, 2024

Thank you for your kind review! We really appreciate that you choose USAdrop to continue your dropshipping business, hope you can have a wonderful experience with USAdrop!

December 10, 2024

Good for US Dropshippers
USAdrop is a great choice for anyone based in the U.S., especially if you’re focused on local dropshipping. Shipping times are a huge advantage over other platforms.

Ria_Fashion
Australia
2 days using the app
USAdrop replied December 23, 2024

Thank you for your kind review! We really appreciate that you choose USAdrop to continue your dropshipping business, hope you can have a wonderful experience with USAdrop!

January 4, 2025

They are a complete scam company. I used their service to ship goods to customers. Before the goods arrived, they suddenly increased the price or asked me to cancel the service. I wasted a lot of time. This irresponsible company should go bankrupt.

On Pets Life
China
Over 1 year using the app
USAdrop replied January 15, 2025

Hi friend,

Thank you for your feedback. We understand your concerns; however, we regret to inform you that we cannot proceed with your request.

Our team attempted to contact you via WhatsApp immediately, but unfortunately, we did not receive a response.
We also sent multiple follow-up emails to confirm the situation, but there was no reply from your side.
Given these circumstances, the issue was not caused by us, and we cannot take responsibility or provide compensation. Implementing your request would result in a loss for our business, which is not feasible.

We value your business and are open to working with you to find an alternative resolution. Please let us know how you would like to proceed.

Best regards,
USAdrop

November 29, 2024

I really like the app, costumer consistently goes above and beyond to get things done and is always quick to respond to my messages. I never feel like I'm left on my own. Whenever I have any issues or questions, Aaron is always there to provide excellent support. I highly recommend it!

StyloCutee
United States
2 days using the app
USAdrop replied December 8, 2024

Thank you for your kind review! We really appreciate that you choose USAdrop to continue your dropshipping business, hope you can have a wonderful experience with USAdrop!