UserLoop Post Purchase Surveys

UserLoop Post Purchase Surveys

Pricing
Free plan available. Free trial available.
Rating
5.0 (27)
Developer
UserLoop

Surveys for feedback, attribution and market research. Collect responses at checkout & by email.

Learn where your customers come from and what they want with surveys at every step of your store's experience. Survey customers at checkout, when they abandon cart, upon delivery and more. UserLoop uses AI to help you write best-practice survey questions and analyze customer responses. Automatically translate your survey into 100+ languages. Identify high-value customer segments. Learn how to improve your product offering. Track customer satisfaction.

Learn where your customers come from and what they want with surveys at every step of your store's experience. Survey customers at checkout, when they abandon cart, upon delivery and more. UserLoop uses AI to help you write best-practice survey questions and analyze customer responses. Automatically translate your survey into 100+ languages. Identify high-value customer segments. Learn how to improve your product offering. Track customer satisfaction. more
  • Run surveys at checkout, by email or link. Supports checkout extensibility.
  • Abandoned checkout surveys. Uncover issues and recover carts.
  • AI-powered analytics segment responses by spend, AOV and customer profile.
  • Incentivize responses & boost sales with unique discount codes and gift cards.
  • Export your response data to CSV. Translate your survey into 100+ languages.

Launched

March 22, 2021 · Changelog

Languages

English, French, German, and Spanish

Works with

Checkout, Google Reviews, Truspilot Reviews, Facebook Reviews, Klaviyo, OpenAI, Meta

Pricing

Free Basics

Free

  • 1 Post-Purchase Survey
  • 1 Email Survey
  • 3 Questions per survey
  • 4 Question Types
  • AI Question Writer
  • Unlimited responses

Starter

$29 / month

  • 5 Surveys (All Types)
  • Follow Up Questions
  • Bulk Email Surveys
  • Discount Code Rewards
  • Data Export
  • Unlimited Team Seats
  • Email Reports

14-day free trial

Scale

$99 / month

  • 20 Surveys
  • Checkout, Link & Email Surveys
  • EVERYTHING IN STARTER +
  • Language Translations
  • Gift Card Rewards
  • Klaviyo
  • Meta
  • Shopify Tags
  • SDK

14-day free trial

Pro

$229 / month

  • Unlimited Surveys
  • Checkout, Link & Email Surveys
  • EVERYTHING IN SCALE +
  • SDK
  • API
  • Customer Video Responses

14-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

Reviews (27)

Overall rating
5
Counts per rating level
  • 100% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
May 1, 2024

We've been using this app on multiple stores for over a year now and can attest that the app has a very user-friendly UX, lots of useful functionalities and great customer support!

Pro Breeze UK
United Kingdom
10 months using the app
April 11, 2024

James was responsible for setting up our AI Custom Query. It's helping us get more granular with our customer's answers. Thank you James!

Kraft Music
United States
About 2 months using the app
September 28, 2023

Killer App! Every year it just gets better and better. Our fav feature is that it tags the user & all of the products they bought along with giving unique discount codes at the end of surveys.

Also... better yet. SUPER responsive team. We've even had the pleasure of talking to the owner numerous times; Great Guy! He's always looking for feedback. Truly smart & motivated guy.

MyDermaDream
United States
Over 1 year using the app
UserLoop replied October 3, 2023

Thanks for being an amazing UserLoop customer - really appreciate all your feedback!

October 18, 2023

App works great for running a post-purchase survey. Easy to setup and great AI features built in. Customer support is very quick to respond and always so helpful. By far the best support for any app/software that we use.

Weaver Leather Supply
United States
4 months using the app
November 8, 2023

If you're looking for actionable, data-driven insights to enhance customer satisfaction and boost profitability, User Loop is an exceptional tool for obtaining these valuable insights. The User Loop team is dedicated to creating an outstanding product and has been attentive to our feedback, continually enhancing their offering. I highly recommend this tool.

Aventon Bikes
United States
7 months using the app

Support

UserLoop can answer any questions you have about UserLoop Post Purchase Surveys.

Developer

UserLoop

16 Blackmore Court, 2 Kingscote Way, Brighton, ENG, BN14GJ, GB

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