UserLoop Surveys & Feedback

UserLoop Surveys & Feedback

Pricing
Free plan available. Free trial available.
Rating
5.0 (30)
Developer
UserLoop

Surveys for feedback, attribution and market research. Collect responses at checkout & by email.

Learn where your customers come from and what they want with surveys at every step of your store's experience. Survey customers at checkout, when they abandon cart, upon delivery and more. UserLoop uses AI to help you write best-practice survey questions and analyze customer responses. Automatically translate your survey into 100+ languages. Identify high-value customer segments. Learn how to improve your product offering. Track customer satisfaction.

Learn where your customers come from and what they want with surveys at every step of your store's ... more
  • Run surveys at checkout, by email or link. Supports checkout extensibility.
  • Abandoned checkout surveys. Uncover issues and recover carts.
  • AI-powered analytics segment responses by spend, AOV and customer profile.
  • Incentivize responses & boost sales with unique discount codes and gift cards.
  • Export your response data to CSV. Translate your survey into 100+ languages.

Languages

English, French, German, and Spanish

Works with

Pricing

Free Basics

Free

  • 50 Responses Per Month
  • 1 Survey
  • 3 Questions per survey
  • 5 Question Types
  • AI Question Writer

Unlimited

$19 / month

or $200/year and save 12%

  • Unlimited Responses
  • Unlimited Surveys
  • Unlimited Questions
  • Discount Code Rewards & Incentives
  • Data Export
  • Email Reports
  • Unlimited Team Seats
  • AI Response Analysis

14-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

Reviews (30)

Overall rating
5
Counts per rating level
  • 100% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
January 29, 2025

I was looking for a feedback app that could be used on my order status/thank you pages using Shopify's new checkout extensibility. This app fit perfectly.

Not only is the app seamless, but the support you get is amazing. I've reached out a few times, and get a reply back instantly.

I'm excited to see what insights I'll gather through this app!

Slice Engineering
United States
About 18 hours using the app
January 8, 2025

The app is easy to use and the team answers questions very fast! I am so happy we found Userloop!

Gifting Brands
United States
11 months using the app
August 19, 2024

Userloop has been a very nice addition to my store. I use it to set up post-purchase surveys and abandoned cart surveys, and it’s really transformed how I gather feedback. It helps me understand how customers find my store, and I get valuable insights right after they check out; whether it’s about any hesitations they had or just general feedback. Before, I was mostly guessing, but not I get real ...

Badaci
United States
7 days using the app
May 1, 2024

We've been using this app on multiple stores for over a year now and can attest that the app has a very user-friendly UX, lots of useful functionalities and great customer support!

Pro Breeze UK
United Kingdom
10 months using the app
September 28, 2023

Killer App! Every year it just gets better and better. Our fav feature is that it tags the user & all of the products they bought along with giving unique discount codes at the end of surveys.

Also... better yet. SUPER responsive team. We've even had the pleasure of talking to the owner numerous times; Great Guy! He's always looking for feedback. Truly smart & motivated guy.

MyDermaDream
United States
Over 1 year using the app
UserLoop replied October 3, 2023

Thanks for being an amazing UserLoop customer - really appreciate all your feedback!

Support

App support provided by UserLoop.

Or visit their support portal

Developer

UserLoop

16 Blackmore Court, 2 Kingscote Way, Brighton, ENG, BN14GJ, GB

Launched

March 22, 2021 · Changelog

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