UserLoop Surveys & Feedback
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Surveys for feedback, attribution and market research. Collect responses at checkout & by email.
Learn where your customers come from and what they want with surveys at every step of your store's experience. Survey customers at checkout, when they abandon cart, upon delivery and more. UserLoop uses AI to help you write best-practice survey questions and analyze customer responses. Automatically translate your survey into 100+ languages. Identify high-value customer segments. Learn how to improve your product offering. Track customer satisfaction.
- Run surveys at checkout, by email or link. Supports checkout extensibility.
- Abandoned checkout surveys. Uncover issues and recover carts.
- AI-powered analytics segment responses by spend, AOV and customer profile.
- Incentivize responses & boost sales with unique discount codes and gift cards.
- Export your response data to CSV. Translate your survey into 100+ languages.
Languages
English, French, German, and Spanish
Works with
- Checkout
- Customer accounts
- Google Reviews
- Truspilot Reviews
- Facebook Reviews
- Klaviyo
- OpenAI
- Meta
Categories
Form customization
Submission management
Pricing
Free Basics
Free
- 1 Post-Purchase Survey
- 3 Questions per survey
- 4 Question Types
- AI Question Writer
Starter
$29 / month
- 5 Surveys
- Email Surveys
- Follow Up Questions
- Bulk Email Surveys
- Discount Code Rewards
- Data Export
- Unlimited Team Seats
- Email Reports
14-day free trial
Scale
$99 / month
- 20 Surveys
- Checkout, Link & Email Surveys
- EVERYTHING IN STARTER +
- Language Translations
- Gift Card Rewards
- Klaviyo
- Meta
- Shopify Tags
- SDK
14-day free trial
Pro
$229 / month
- Unlimited Surveys
- Checkout, Link & Email Surveys
- EVERYTHING IN SCALE +
- SDK
- API
- Customer Video Responses
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (30)
- 100% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
The app is easy to use and the team answers questions very fast! I am so happy we found Userloop!
I was looking for a feedback app that could be used on my order status/thank you pages using Shopify's new checkout extensibility. This app fit perfectly.
Not only is the app seamless, but the support you get is amazing. I've reached out a few times, and get a reply back instantly.
I'm excited to see what insights I'll gather through this app!
Userloop has been a very nice addition to my store. I use it to set up post-purchase surveys and abandoned cart surveys, and it’s really transformed how I gather feedback. It helps me understand how customers find my store, and I get valuable insights right after they check out; whether it’s about any hesitations they had or just general feedback. Before, I was mostly guessing, but not I get real, actionable information directly from my customers.
The abandoned cart feature has been a big help too. I’ve gained a lot of insight into why customers leave their carts, which is going to help me reduce those in the future. Plus, the owner, James, is incredibly responsive and genuinely committed to making a great app. He’s open to feedback and is working on some exciting new features, including a few of my suggestions.
All in all, Userloop is a must-have for anyone looking to improve their store and get to know their customers better. Highly recommend. I checked quite a few other survey apps and am glad I went with UserLoop.
We've been using this app on multiple stores for over a year now and can attest that the app has a very user-friendly UX, lots of useful functionalities and great customer support!
James was responsible for setting up our AI Custom Query. It's helping us get more granular with our customer's answers. Thank you James!
Support
App support provided by UserLoop.
Or visit their support portalResources
Launched
March 22, 2021 · Changelog
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