Overall rating
Counts per rating level
  • 100% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
November 8, 2023

If you're looking for actionable, data-driven insights to enhance customer satisfaction and boost profitability, User Loop is an exceptional tool for obtaining these valuable insights. The User Loop team is dedicated to creating an outstanding product and has been attentive to our feedback, continually enhancing their offering. I highly recommend this tool.

Aventon Bikes
United States
7 months using the app
October 18, 2023

App works great for running a post-purchase survey. Easy to setup and great AI features built in. Customer support is very quick to respond and always so helpful. By far the best support for any app/software that we use.

Weaver Leather Supply
United States
4 months using the app
September 28, 2023

Killer App! Every year it just gets better and better. Our fav feature is that it tags the user & all of the products they bought along with giving unique discount codes at the end of surveys.

Also... better yet. SUPER responsive team. We've even had the pleasure of talking to the owner numerous times; Great Guy! He's always looking for feedback. Truly smart & motivated guy.

United States
Over 1 year using the app
UserLoop replied October 3, 2023

Thanks for being an amazing UserLoop customer - really appreciate all your feedback!

August 22, 2023

Really simple app to install, great UX and fantastic customer service. The free plan is brilliant for us at the moment as we grow. Ideally there would be a plan in-between Free and $29 dollars a month, to enable the data export, but this is being super super picky :)
Don't hesitate to toggle this app in - highly recommended!

United Kingdom
About 2 months using the app
April 8, 2023

They're awesome. I was able to quickly create an AI based survey to help me create a lead magnet for new customers.

United States
8 months using the app
April 18, 2023

Hands down the best post-purchase survey app we've used. James on support is fantastic, quick, and very helpful. Continuously developing the app to bring new features. Love the introduction of AI to help us wade through customer replies.

Printed Pet Memories
United States
About 1 month using the app
January 26, 2022

Very good and easy to use app and the Support is actually amazing! I requested a new feature and it was available in a few days. Whenever I ask a question or request support i receive answers straight away and nothing is too much of a problem. Very pleased & highly recommend

Laucala Boutique
United Arab Emirates
Over 1 year using the app
July 8, 2022

Thank you for developing this app! It helped me learn a lot from my customers - and I've turned these insights into actions and I've seen a significant increase in my customer retention and revenue! Team support is also awesome! Highly recommended!

United States
12 months using the app
January 22, 2023

Great app with amazing customer support.
We have been using the app for three months now and everything works exactly as we expect.
When we missed a feature in the app, we contacted support. A few days later, the feature was already implemented. We can now automatically add the survey answers as a tag to the Shopify customer account. Thanks for that!
The AI Email Report is also very helpful and gives a good overview of all data.
We highly recommend the app!

Valleys & Hills
10 months using the app
UserLoop replied January 22, 2023

Thanks for the review and for suggesting the new Shopify auto-tagging feature!

Glad you also like our new AI email reports - we're excited to help you collect more customer insights 🙌

March 26, 2021

just installed it so far so good easy to install easy to use thanks for a user friendly app will definetly test it

South Africa
9 months using the app
UserLoop replied March 26, 2021

Thanks so much for trying out UserLoop, excited to help you get set up and start getting lots more reviews!