Reviews (30)

Overall rating
5
Counts per rating level
  • 100% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
January 22, 2023

Great app with amazing customer support.
We have been using the app for three months now and everything works exactly as we expect.
When we missed a feature in the app, we contacted support. A few days later, the feature was already implemented. We can now automatically add the survey answers as a tag to the Shopify customer account. Thanks for that!
The AI Email Report is also very helpful and gives a good overview of all data.
We highly recommend the app!

Valleys & Hills
Germany
10 months using the app
UserLoop replied January 22, 2023

Thanks for the review and for suggesting the new Shopify auto-tagging feature!

Glad you also like our new AI email reports - we're excited to help you collect more customer insights 🙌

March 26, 2021

just installed it so far so good easy to install easy to use thanks for a user friendly app will definetly test it

Kidzconnectsa
South Africa
9 months using the app
UserLoop replied March 26, 2021

Thanks so much for trying out UserLoop, excited to help you get set up and start getting lots more reviews!

Edited February 18, 2022

Amazing app and even better customer service. UserLoop allowed me to easily add two customer surveys, one after checkout at the confirmation page, and an email survey sent to customers who completed purchases and those who've left the cart-- for free. And when I had trouble setting up one of the surveys, James responded within 5 hours and resolved my issue right away. 100% recommend.

MODASTY
Canada
8 months using the app
October 10, 2021

I installed this 2 days ago, really easy to use and support was amazing. They helped me tailor it to what I wanted. One of the best apps I have used.

Best Pets Stuff
United Kingdom
8 months using the app
April 8, 2023

They're awesome. I was able to quickly create an AI based survey to help me create a lead magnet for new customers.

mothalandmoss
United States
8 months using the app
November 14, 2022

Such a useful app. Very easy to install. The customer service is exceptional, staff are super helpful and got back to me almost immediately. Highly recommended.

THEBLACKWARDROBE.COM
United Kingdom
7 months using the app
December 9, 2021

What a beautiful app! Super easy to setup and get it going. Support is also extremely quick! Love this app!

Los Lobos Cards
Australia
6 months using the app
October 18, 2023

App works great for running a post-purchase survey. Easy to setup and great AI features built in. Customer support is very quick to respond and always so helpful. By far the best support for any app/software that we use.

Weaver Leather Supply
United States
4 months using the app
September 22, 2022

I use this app for polls on new products I should release. Very helpful when I get to know what my customers want!

BroDux
United States
3 months using the app
August 22, 2023

Really simple app to install, great UX and fantastic customer service. The free plan is brilliant for us at the moment as we grow. Ideally there would be a plan in-between Free and $29 dollars a month, to enable the data export, but this is being super super picky :)
Don't hesitate to toggle this app in - highly recommended!

Caboodle
United Kingdom
About 2 months using the app