UserLoop Post Purchase Surveys

UserLoop Post Purchase Surveys

Free plan available
Rating (5.0)
Reviews
Developer

About this app

Launched

March 22, 2021 · Changelog

Languages

English

Works with

Checkout, Google Reviews, Truspilot Reviews, Facebook Reviews, Klaviyo, OpenAI, Meta

Surveys for feedback, attribution and market research. Collect responses at checkout & by email.

Learn where your customers come from and what they want with surveys at every step of your store's experience. Survey customers at checkout, when they abandon cart, upon delivery and more. UserLoop uses AI to help you write best-practice survey questions and analyze customer responses. Identify high-value customer segments. Learn how to improve your product offering. Track customer satisfaction.

Learn where your customers come from and what they want with surveys at every step of your store's experience. Survey customers at checkout, when they abandon cart, upon delivery and more. UserLoop uses AI to help you write best-practice survey questions and analyze customer responses. Identify high-value customer segments. Learn how to improve your product offering. Track customer satisfaction. more
  • Run surveys at checkout, by email or link. Supports checkout extensibility.
  • Abandoned checkout surveys. Uncover issues and recover carts.
  • AI-powered analytics segment responses by spend, AOV and customer profile.
  • Incentivize responses & boost sales with unique discount codes and gift cards.
  • Export your response data to CSV or other tools via integrations.

Pricing

Free

Free

  • Up to 2 Surveys
  • Up to 3 questions / survey

Starter

$29/month

  • Up to 5 Surveys
  • Up to 15 questions / survey
  • PLUS
  • Discount Codes
  • Data Export
  • Embeds
  • Survey Copilot AI

Scale

$99/month

  • Up to 20 Surveys
  • Up to 25 questions / survey
  • PLUS
  • Klaviyo, Aftership, API
  • Word Clouds
  • Shopify Tags
  • Email Import
  • SDK

Pro

$229/month

  • Unlimited Surveys
  • Unlimited Questions / Survey
  • PLUS
  • Customer Video Responses

Free

Free

  • Up to 2 Surveys
  • Up to 3 questions / survey

Starter

$29/month

  • Up to 5 Surveys
  • Up to 15 questions / survey
  • PLUS
  • Discount Codes
  • Data Export
  • Embeds
  • Survey Copilot AI

Scale

$99/month

  • Up to 20 Surveys
  • Up to 25 questions / survey
  • PLUS
  • Klaviyo, Aftership, API
  • Word Clouds
  • Shopify Tags
  • Email Import
  • SDK

Pro

$229/month

  • Unlimited Surveys
  • Unlimited Questions / Survey
  • PLUS
  • Customer Video Responses

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

25 reviews

Overall rating
5
Counts per rating level
  • 100% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
November 8, 2023

If you're looking for actionable, data-driven insights to enhance customer satisfaction and boost profitability, User Loop is an exceptional tool for obtaining these valuable insights. The User Loop team is dedicated to creating an outstanding product and has been attentive to our feedback, continually enhancing their offering. I highly recommend this tool.

Aventon Bikes
United States
7 months using the app
October 18, 2023

App works great for running a post-purchase survey. Easy to setup and great AI features built in. Customer support is very quick to respond and always so helpful. By far the best support for any app/software that we use.

Weaver Leather Supply
United States
4 months using the app
September 28, 2023

Killer App! Every year it just gets better and better. Our fav feature is that it tags the user & all of the products they bought along with giving unique discount codes at the end of surveys.

Also... better yet. SUPER responsive team. We've even had the pleasure of talking to the owner numerous times; Great Guy! He's always looking for feedback. Truly smart & motivated guy.

MyDermaDream
United States
Over 1 year using the app
UserLoop replied October 3, 2023

Thanks for being an amazing UserLoop customer - really appreciate all your feedback!

August 22, 2023

Really simple app to install, great UX and fantastic customer service. The free plan is brilliant for us at the moment as we grow. Ideally there would be a plan in-between Free and $29 dollars a month, to enable the data export, but this is being super super picky :)
Don't hesitate to toggle this app in - highly recommended!

Caboodle
United Kingdom
About 2 months using the app
January 26, 2022

Very good and easy to use app and the Support is actually amazing! I requested a new feature and it was available in a few days. Whenever I ask a question or request support i receive answers straight away and nothing is too much of a problem. Very pleased & highly recommend

Laucala Boutique
United Arab Emirates
Over 1 year using the app

About this app

Launched

March 22, 2021 · Changelog

Languages

English

Works with

Checkout, Google Reviews, Truspilot Reviews, Facebook Reviews, Klaviyo, OpenAI, Meta

Built by UserLoop

About UserLoop

5.0 average rating

3 years building apps for the Shopify App Store

16 Blackmore Court, 2 Kingscote Way, Brighton, ENG, BN14GJ, GB

Support

Send a message

+44 20 3627 8655

support@userloop.io

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