Customer Feedback Surveys

UserLoop is the post purchase survey app that lets you add surveys to your checkout and automatically email surveys to customers.

Grow your store with valuable customer feedback.

It’s easy to install and you could be getting your first customer responses within 1 minute.

UserLoop lets you create two powerful kinds of post purchase survey…

• Checkout Surveys. Add a survey directly to your Shopify checkout page. Find out which marketing campaigns are driving customers to your store.

• Email Surveys. UserLoop can automatically send an email survey to your customers after placing an order or abandoning their cart. Get more positive reviews and customer feedback.

Our high-performing 1 click surveys are designed to get you more customer feedback than traditional surveys, helping you understand what your customers really want.

You can totally customize your surveys to match your brand with custom logos, colors, questions and even your own reaction emojis.

UserLoop is deeply integrated with Shopify, and shows all your customer, order and revenue data right next to your survey responses - giving you the complete picture of each customer and helping you identify trends.

UserLoop doesn’t require you to change your theme or do any coding, simply install the app and you’re ready to go.

How it works

1. UserLoop shows a survey directly on your order confirmation page. This is a great opportunity to ask how customers heard about you. Discover which marketing channels are performing.

2. UserLoop then sends an email survey to your customers after they complete an order or abandon their checkout. You can customize how and when these surveys are sent.

3. When customers respond to your email survey, happy customers are sent to your favourite review sites to leave you a positive review.

4. Unhappy customers are asked for more information through UserLoop so you can resolve issues privately. Avoid customers leaving negative reviews on public review sites and social media by resolving issues in private.

5. UserLoop tracks your Customer Satisfaction Score (CSAT) automatically, making it easy to see how happy your customers are at any time.

Features

• Customize surveys with your own logo and content

• Customize your question and answer options

• Create custom emoji reactions to match your brand, or use one of our templates

• Customize the trigger rules for when email surveys are sent.

• UserLoop can automatically redirect happy customers to your favourite review sites.

• Enable abandoned cart surveys to discover why customers abandoned your checkout.

• Analytics track ratings and customer sentiment over time.

• See all your Shopify customer, order and revenue data right next to every response.