Overall rating Based on 15 reviews
WOST COMPANY EVER if you do e-commerce! There is zero communication between Vamaship and it's courier partners. We've lost a lot of sales and customers because of this company. Tons of orders were shipped and NEVER attempted. Customers wait for the entire transit journey only and the order is returned with no attempts. They simply just initiate Returns and charge you for them. They also let you ship COD orders to pincodes and then suddenly at time of delivery (After 10 days) the pincode becomes unserviceable and the order is returned. The request to re-attempt the deliveries are NOT communicated to the courier partners so a lot of orders are returned. They change the weight of orders after they are shipped and charge you immediately without even letting you appeal the weight charges. Please stay away from this company.
I am using this app from last 1 year and its fantastic and best shipping apps for India. maximum covered cod pin cods and very friendly Customer Service
I have been using Vamaship for over a month now. Overall I have had a decent experience with them.
The customer service definitely needs improvement. If you call on the Toll Free number, nobody will pick up. Also, if you write a mail/raise a ticket, they will not even respond on that and that becomes a major challenge.
Another issue I have is that if a customer has requested for future delivery, and even after giving NDR instructions, the re-attempt doesn't happen the next day and the package goes on hold. It has happened to me multiple times where customers have called us and mentioned that no re-attempt has been made.
These are the two major challenges that I am facing currently while using Vamaship.
But, overall, Vamaship has been performing decently well. I just hope they do something to reduce the NDR's as it impacts the business in a massive way.
Dope Coffee Roasters
That pretty much sums it up!!
Keep up the great work "Team Vamaship"
We highly recommend Vamaship.
Either you're a small or medium sized to growing, look nowhere else. We have tried dozens of shipping solutions and finally our search ended here.
Reasonable competitive rates.
Need less resources.
Saves a lot of time.
Tracking information is updated automatically to shopify in real time.
They are continuously improving their software and services. We believe as a startup its our responsibility to share all pros & cons, which we did and they worked hard to solve all our issues.
Best part is they are a part of BVC logistics group, which is a very old and prestigious company for any kind of logistics solutions. So indirectly its a plus point for us startups, All courier partners offer best rates and react immediately on their queries and complaints.
best shipping provider in for Indian merchants. Keep the good work going Vamaship Team. They have the lowest rates for air and also provide 2 kg surface shipments along with surface 10kgs. Hope they are able to add a surface 5 kg slab as well in the future.
One of the best logistics solutions for e-commerce ventures.
We will recommend everyone out there who are looking for courier
services for smooth operation in business.
Good for a small size of around 20-30 shipments per month with a company of 1-2 team members. However, the systems are not designed to handle larger volume.
On 27th of Dec 2018 when we had 200 orders, they deleted the record of all the money added to the wallet till date and asked us to share proof of payment. They also kept all our shipments on hold till then. (Hard to believe but yes, this is true). Keep a constant eye on your wallet.
Also, when we uploaded more than 100 shipments in a go, they jumbled the last three digits of the phone numbers of the customers. They also did not update the numbers in the database of the FedEx even though we were promised that it will be done.
NOT recommended if you wish your company to grow to a size of 100+ shipments in a month. Their technology team is unable to handle such volume.
The customer support team is not supportive. E-Mails are not responded even after 1 month and 2 followup emails.
They mark orders as delivered even when the customer has not received them and do not share proof of delivery even upon request. I am following on one such request since 2nd of Jan 2019 and we have not yet got a response.
I wish I could add screenshots here as a proof of all the points I have mentioned.
The Summer House
We are very happy with the service. Their prices are competitive even though they use delivery partners like Fedex and BlueDart. We have been using them for more than 6 months and our customer delivery experience has improved.
I have been using shipping aggregators and other partner apps for over one year and most of them brutally damaged my business.
I started using VAMASHIP in December 2018 and within 40 days of consuming services and after shipping over 100+ orders, I have realised that there cannot be any better and personalised shipping services for an e-commerce business. I am so happy and delighted to have picked up VAMASHIP as our shipping partner.
I had liked to list some really great plus pointers here:
1. Vama Customer Care is so effective in their approach that they ensure the delivery of every parcel which has been manifested from their dashboard. Until offcourse the customer is refusing.
2. Standard Pricing which doesnt bothers me while generating the shipment.
3. Easy Access to reports, dashboard, cod details and invoices of the payments being done. Very transparent too.
"Competitors are far behind Vamaship"