Reviews (385)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ease of use, affordability, and robust features that aid in collecting and showcasing customer reviews, thereby boosting sales. Key features include automatic review requests, photo and video reviews, Q&A functionality, and customizable email templates. Merchants praise its user-friendly interface, speed, and reliability, along with exceptional customer service. The app offers a free plan with a comprehensive range of features, making it accessible for businesses on a budget. It's compatible with various platforms and themes, and the support team assists with migration and setup. The app also allows customization to align with business branding. Many merchants have found it to be a valuable tool in increasing conversion rates and sales through customer reviews.

November 11, 2023

Disappointed that product groups have been removed from the free option, I had been using this app for years but will be finding a replacement.

For My Planties
Australia
About 2 years using the app
HelpfulCrowd replied November 13, 2023

Hey there My Planties, sorry to hear this.

As we release new features, we need to sometimes review and change our plan offerings, the last change being implemented 6 months back.

The Product grouping feature is available on our $10 a month plan, which we believe offers incredible value, especially when you compare it to other apps and offerings in the market place.

Notwithstanding that, please reach out to our customer care team to see what they can do for you given you've been such a loyal customer.

Kind regards,

Anna

Edited August 8, 2020

Nice try but I found it to hard to set up, the widget never got installed on my Shopify store and the instructions given are for people that has coding knowledge. I managed to get the reviews online but the widgets was mission impossible.

Devs tip: Shopify is full of people that has no idea about coding but knows about business, adapt your texts and help sections. You need a communications manager, not a developer writing these instructions.

Dad's Unlimited Patience
Netherlands
2 days using the app
HelpfulCrowd replied August 8, 2020

Hey there, thanks for your review and we're sorry that you faced some difficulties adding some of our widgets.

Just so you know, we do have a help desk here 24/7 to provide assistance right within the app from our chat bot, so please feel free to reach out to us we're always happy to help and add the widgets for you. You can see from some of the other reviews hopefully that our service goes above and beyond in this regard. If you still need assistance we're here to help.

We automatically inject our widget codes in all of the free Shopify themes, but if you're using a premium theme then this usually isn't possible, due to the fact that the code structure isn't standard across all themes. It's in these instances that the widget code may need to be added manually to the theme. This sounds like this is probably the case for your store.

We are excited though as Shopify is hopefully bringing out some standard widget structure in future to make it easier to add widgets to any theme from the page builder. This is currently in beta and only available to developers though.

Do let us know if there is anything else we can to assist or if you have any questions using the app and getting the most out of it.