Videowise Shoppable Videos UGC

Videowise Shoppable Videos UGC

Reviews (227)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
    219
  • 2% of ratings are 4 stars
    4
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
    2
  • 1% of ratings are 1 stars
    2
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and sales through effective video integration on Shopify sites. Features like shoppable videos, detailed analytics, and product-tagging enhance product visibility and reduce pre-purchase inquiries. The app offers customizable video templates and widgets, maintaining site performance. Merchants also praise the user-friendly interface and responsive support team, which aids in smooth onboarding and optimization.

April 17, 2025

Just never saw what justified the cost here.

We were going to delete it a month or two ago and only kept it because they'd made our legacy plan free. But then we got our next Shopify bill and they'd charged us $100 again.

So now we're deleting and feeling a little salty over the breach of trust...

• It's really unpleasant to work with on the backend - just unintuitive in every possible way.

• For us at least it doesn't deliver value to justify the price tag. Maybe we're missing some use case but there are lots of apps for embedding social content on your shop for cheaper if that's all your looking for.

• Trying to reach their customer service is a non-starter. It's an AI chatbot that doesn't give substantive answers.

• The UGC detect feature just wasn't that reliable or robust. It misses a lot of content that other ones pick up - not sure why.

Unicorn Snot
United States
Over 1 year using the app
Videowise Video Commerce replied April 22, 2025

We appreciate your feedback but after further investigation we noticed that you were confused since you are on a legacy $99/mo pricing plan and not on the new free plan. Our customer service did provide a reply in chat support but we never heard back.

We have contact you since to offer our assistance in getting the most out of our platform. We hope to hear back from you soon :)

Best,
Claudiu Cioba - CEO, Videowise

March 8, 2024

This app has so bad UX and many issues. 2 stars for customer service that is trying to help.

Livettes
Latvia
17 days using the app