Videowise: Shoppable Video UGC

Videowise: Shoppable Video UGC

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Reviews (254)

Overall rating
4.7
Counts per rating level
  • 96% of ratings are 5 stars
    243
  • 2% of ratings are 4 stars
    4
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
    2
  • 2% of ratings are 1 stars
    5
What merchants think

Feedback submitted

Merchants report enhanced customer engagement and conversion rates, with some seeing an 18x ROI and 10% conversion rate. The shoppable video features are valued for direct shopping and customization. It supports various video types and integrates seamlessly across platforms. Merchants appreciate the user-friendly interface, easy setup, and no site speed impact. The analytics tools provide valuable insights, and the support team is responsive and strategic.

April 17, 2025

Just never saw what justified the cost here.

We were going to delete it a month or two ago and only kept it because they'd made our legacy plan free. But then we got our next Shopify bill and they'd charged us $100 again.

So now we're deleting and feeling a little salty over the breach of trust...

• It's really unpleasant to work with on the backend - just unintuitive in every possible way.

• For us at least it doesn't deliver value to justify the price tag. Maybe we're missing some use case but there are lots of apps for embedding social content on your shop for cheaper if that's all your looking for.

• Trying to reach their customer service is a non-starter. It's an AI chatbot that doesn't give substantive answers.

• The UGC detect feature just wasn't that reliable or robust. It misses a lot of content that other ones pick up - not sure why.

Unicorn Snot
United States
Over 1 year using the app
Videowise Video Commerce replied April 22, 2025

We appreciate your feedback but after further investigation we noticed that you were confused since you are on a legacy $99/mo pricing plan and not on the new free plan. Our customer service did provide a reply in chat support but we never heard back.

We have contact you since to offer our assistance in getting the most out of our platform. We hope to hear back from you soon :)

Best,
Claudiu Cioba - CEO, Videowise

March 8, 2024

This app has so bad UX and many issues. 2 stars for customer service that is trying to help.

Livettes
Latvia
17 days using the app