Mbio Apparel, LLC
Ok I'm bumping them up to 3-star (original review below) entirely based on their customer support. Now I had all the printing issues listed below, but Chris on their team has been super helpful to get reprints when needed and to keep me in the loop on delays for some of the types of shirts I wanted. So I do want to be fair here....Chris gets 5-stars, the app gets 4-stars (its a lot easier that some of the others), but their time to ship (at least for the dri-fits I was doing) is still a 1-star. They are making changes to their process so we'll see if that improves or not, but just be aware if dri-fit is what you are after expect long ship times. I can't speak to they're cotton products since I don't use those
Original (1-Star) Review Below:
I hate to write this, but it must be said. I use two different POD vendors, one for cotton shirts and Viralsyle for their dry fit options. I've stuck with them for six months since they were the only ones I could find that would do Dry Fit.
But off my last 16 orders, 2 shipped the wrong product (cotton instead of dry fit) and then on the re-print for one of them they shipped cotton again!
They are crazy slow (20-30 calendar days to ship). I send about 3 times as many orders to my cotton supplier and they usually ship within 3 days...and charge less for shipping.
So looks like I'm going to have to stop carrying dry fit until I can find another supplier. Viralstyle is making my customers angry with their slow ship times and wrong products, plus hurting my bottom line with higher shipping costs.
It is a shame because their app is better than most and I LOVE that they have Dry Fit shirts, but this is hurting us too much
I rarely leave a bad reviews but I think is necessarily. Using Viralstyle can bring only late orders and angry customers. When you ask what is going on they tell you that production time is 10 business days that is unacceptable for POD in 2018, however they don't even fulfill the items even in this time frame.
Terrible! I ordered a pair of flip flops on July 29. 10 days later I messaged them asking why it said my order was still printing. They said it would take 12-15 business days before it shipped, sometimes sooner. I waited. August 20th I followed up asking why it still says printing. They said they would get with the production team and find out. 3 days later still no answer. Poor customer service. Poor communication. Awful timing. I've had sublimated products before and they NEVER took this long. Don't waste your time
poor user experience, app does not work inside Shopify, no onion to order samples, they just want you to start selling and trust that their product are worthy of our customers. thumbs down
I only use these guys and one other POD. Viralstyle has a decent quality/price ratio, some others maybe cheaper, but they don't have the quality. Some have the quality, but are more expensive.
Samples I've ordered are top notch. Customer orders arrive to my customer in under a week, no complaints yet.
The app is easy and fun to use, and if you have a campaign running and converting, yes you can make money while you're at the beach, put it on auto-pilot when you set it up.
I do recommend using this company for print on demand.
Pacific Coast Outlet
Great products and great prices as well
Simply amazing and easy to use app for POD. The prices for both shipping and unit cost are very good. CUSTOMER SERVICE is outstanding! For that alone I would give them another 5 stars. Amazing app and great team!
5+ ALL THE WAY!. I tell you what, I've had customer support but not like this. This guys truly value my business and what it means to support. Particularly Christopher who has helped with my screw-up time after time to get me straight. Whether you are a new starter or a seasoned pro this guys can get you to the next level. Quality Quality Quality! Is what my customers are bragging about so not only is the customer support great the quality of their product is just as great. Thanks guys and 5 STARS all the way.
Great support. Very fast with their responses and helped me a ton!
Guys worth using this App. Simple and user-friendly design area.
Chris from Viral Style replies within 1 hour for any queries. Wonderful support.
I have printed my first tee and they price it reasonably.
Tip: Just add the shipping cost to your product or use the shipping price recommendation by them.