Reviews (22)

Overall rating
4.6
Counts per rating level
  • 91% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 5% of ratings are 1 stars
October 29, 2024

WAIR has been a fantastic addition to our store, providing reliable and precise sizing recommendations that genuinely enhance the customer experience. The tool effectively helps our shoppers find their ideal fit, and our customers have appreciated the guidance, especially those with unique body types. Occasionally, we’ve seen minor variances for our bodybuilding customers, but overall, the accuracy is impressive and meets expectations.

What truly stands out is the support from Troy and his team. Any time we encountered configuration challenges or needed assistance integrating the automatic size suggestion feature, they went above and beyond to ensure everything ran smoothly. Their dedication to customer support is exceptional, making WAIR an invaluable tool. I highly recommend it to other brands looking to improve their customers' shopping experience!

Hunky Tops
United States
Over 1 year using the app
March 13, 2024

Using WAIR for a year now on skullandbones.com. Not as intuitive for user experience as advertised. Many unhappy customers with sizing suggestions by WAIR; recent audit of my site shows that Customer frustration lies in the WAIR app experience as per my site developer Bemeir LLC.

Skull and Bones
United States
About 1 year using the app
May 2, 2023

Great tool! As a size inclusive brand where trust and confidence in our size (and now thanks to WAIR) our recommendation, WAIR has knocked it out of the park. They worked with us to dial in the tool to our custom fit patterns, and recommend the perfect size to the customer all the time.

Customer service is great too, when we have questions or are trying to achieve certain implementations with the app, the team is super accommodating and provides excellent support in helping us realize those outcomes.

Great app, entirely worth it. Thanks WAIR team!

ONE BONE
Canada
Over 1 year using the app
October 6, 2023

We've been using WAIR for about a year now - and have tried 2-3 other sizing recommenders on our site. WAIR has been hands-down the easiest both in terms of rapid onboarding of our entire product line, but also from a customer UX perspective. We've found that while our average return rate hovered around 22%, orders using WAIR had a return rate of 14%. The solution is quite turnkey and rapidly addresses fit across site. One challenge is for products with multiple fits (e.g. slim/standard) - but they're working on a solution.

Ministry of Supply
United States
12 months using the app
March 28, 2024

WAIR has been a great addition to our site. Not only has it become a valuable tool for customers, helping them find their size, it has cut down significantly on my customer service emails! The amount of time saved by not having to respond to customers confused about sizing and those who bought the wrong size, pays for itself! Highly recommend this app for apparel businesses. Shout out to Troy and the team!

Portland Gear
United States
3 months using the app
June 5, 2023

As eCommerce has rapidly evolved, so has the need for innovative solutions to the unique problems that shopping online has brought with it. For our brand, sizing is one of the main pain points for our customers and one of the biggest drivers of returns. By utilizing WAIR, we have been able to give our customers the confidence that they'll receive the right size and have reduced the number of returns which has brought our costs down. Great technology and great team! If you're an apparel brand, you need to install WAIR!

Jack Archer
United States
9 months using the app
February 9, 2024

WAIR has made it easy for our customers to select the correct size for their body type. We are seeing less returns due to size, and converting more sales. The support is always quick to address issues. A great app and organization all around!

Three Nails
United States
5 months using the app
April 26, 2023

Brilliant app, really helps our customers especially when fit is so important to the brand and customer with our product! The WAIR team are also really great and help with any questions we have when needed. Highly recommend!

TAILORED ATHLETE
United Kingdom
7 months using the app
February 6, 2024

Integrating WAIR into our brand for men Under 5'10 has been a game-changer. Its intuitive interface effortlessly predicts the perfect fit, dramatically improving our conversion rates and customer satisfaction. The accuracy of WAIR's sizing recommendations has significantly reduced our return rates, saving costs and enhancing sustainability. The responsive WAIR team continually refines the tool, ensuring it meets our unique needs. WAIR isn't just a tool; it's a pivotal part of our brand's success in delivering perfectly fitting affordable clothes off the rack without the need for alterations. Thank you!

Under 5'10
United States
5 months using the app
September 12, 2022

We love WAIR, and so do our customers. Which option sounds easier: a) a customer lands on your site, likes a style, finds the sizing chart, pulls out a measuring tape, and has to repeat that process for every product, or b) the customer fills out their body type information, and the site shows their specific recommendation for every product based on their body type. Not only is WAIR an awesome, lightweight software that provides a better shopping experience than the commonly used alternative, but our shoppers who use it convert at a much higher rate than those who don't. It creates confidence in sizing, reduces returns, and creates a better customer experience overall. Plus, the WAIR team has awesome client support, and we enjoy working with them!

Honeycloth
United States
6 months using the app