CedCommerce Walmart Connector

We had an issue syncing our SKUs to Walmart and weren’t sure how to resolve it. The Ced support team was incredibly helpful. After we contacted them, they quickly scheduled a meeting and patiently walked us through the process step by step.

They were very professional, polite, and supportive throughout the entire session. Thanks to their guidance, we were able to successfully complete the sync.

We truly appreciate their excellent support and will definitely continue using the app. We’ll also be happy to recommend Ced to other sellers.

Very helpful and was able to successfully solve my issue, app helped me list my products.

Very disappointing experience.
I subscribed to this app expecting functional support and guidance on how to properly use the features I’m already paying for. Instead, every interaction with customer support turns into a sales pitch for additional paid services.

Rather than assisting with setup, errors, or understanding how the app works, the support team’s primary focus seems to be upselling. Basic help that should come with a subscription is locked behind more payments, which is unacceptable.

This has been one of the worst experiences I’ve had with a Shopify app. Support should help users succeed with the product they’re already paying for—not pressure them into buying more. I will be forwarding this experience to Shopify for review. Shopify should be aware that this app uses its customers as sales leads rather than providing proper support for the app itself. Instead of helping subscribers resolve issues or learn the platform, support repeatedly pushes paid services. This is not acceptable for a paid Shopify app and defeats the purpose of having customer support included with a subscription.