Reviews (1,579)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for boosting international traffic with SEO-friendly features like subdomains and multiple languages, enhancing global accessibility. They value the automatic translation that maintains the brand’s voice and the user-friendly interface that integrates seamlessly. The app efficiently updates translations for new content. Customer support is highly regarded for its quick, effective assistance and clear guidance, aiding merchants in managing multilingual stores.
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J'ai utilisé l'application pendant 6 mois
+++ Le support est efficace, réactif et agréable.
- L'application est encore un peu laborieuse à utiliser mais s'améliore.
- La correction humaine reste indispensable si on veut des traductions parfaites.
Mais surtout : Il est impossible de traduire les facilement les URLs donc, quelque soit le langage, l'URL reste dans la langue d'origine ce qui est problématique pour le SEO.
A la décharge de weglot, Shopify n'autorise pas la modification des URLs.
Excellent app! and the support is awesome! I recommend it . Thanks again :)
I Really like it!
I have used this app for almost a year and every time I added another app I would lose all the human translation and have to translate my whole website all over again.
I have contacted support who are not available in the evenings and weekends so sometimes I had to wait 2 days to get through support and that meant I lost sales as my site looked fake.
I have decided to keep my website in French and let people translate automatically from their browser.
I also had old translations from products that have been deleted still on the translation list I did follow the procedure from support on how to delete it but it kept appearing.
Very nice App and very quick support!
I'd like to recommend Weglot to everybody, who sells internationally.
Cheers!
"Unknown error, please contact Weglot support at support@weglot.com. Sorry for the inconvenience."
I paid a fee and tried to use it, but the message above appears and I cannot log in.
Hello,
Thank you for taking the time to write a review of Shopify.
It sounds like your experience with Weglot can be improved, and we would be happy to help you, as best we can, to improve your experience with our product.
We've experienced an issue on the API for a few minutes, and I've contacted you a few minutes after as the issue seemed to be fixed.
Could you contact us back at support@weglot.com, asking for Chris, our Head of Support, so we can follow the discussion?
We're remaining at your disposal for any further information,
And wish you a wonderful day,
The Weglot Team
Excellent support and fast reply, we can only recommend this Service from Weglot. They helped us to find a great solution for Translation, working for different countries.
Great support and very fast reply to help me. The plugin works great and its easy to translate with the visual builder
Very efficient customer service: Karina was fast, punctual and professional in dealing with my request for help. Thank you!
This app is good for translating your website to different languages using Google Translate. Therefore, expect clunky and weird translation as you would expect from Google Translate. This may work for some, but not for others. You may want to look into just manually translating your key pages to sound more professional. Otherwise, don't bother paying for this app as your customers can use Google Translate for free.
Customer service is knowledgeable and responsive.
Be careful not to get billed for automatic upgrades. Write to them that you don't want to get billed for automatic upgrades. I fell for this. Never again. Note that this will mean some parts of your pages may not get translated.
This next one is my biggest pet peeve. It is important to note that as you make changes to your site (not new additional content; just any changes), they will store all the content (old and new) and translate absolutely everythinggggg which causes your wordcount (therefore pricing) to go way way up to the point that it sounds unreasonable. We had to go through each page and delete the old translation, which is very tedious. Just by doing that, it reduces the wordcount from 600,000 to below 200,000 for 5 languages. They translated everything including all URLs, all size options, all countries, all searches that customers did, all the dotted lines, dates, discontinued products, SKUs, and also the same translation stored more than once. Imagine all these little stuff gets multiplied by however many languages you offer. A way to avoid this is to do the tedious task of "blocking" translation.
All in all, good app to have if you need translation and don't mind clunky translation, but be very careful with the points mentioned above: overcharging, weird-sounding translation, and wordcount calculation. It can get expensive very quickly.
Weglot team: please take this feedback to better your offering. Translating every single little thing (old and new) breaks down the integrity of your brand. Give customers the courtesy of upgrade advance notification. You have so much potential but practices like this make you look bad.
Support ist great and very helpful. The app is working great and saves dozens of hours.