Reviews (783)
Refine
-
By rating
It's the worst app I've used. The website loads with no texts, then all the text appears after 3-4 seconds.
Also, I deleted the app and since I have to change my DNS a records for this tool, now my website is not working at all...
I never saw an app with a worst setup and execution. And for $32, is a rip off.
Hi Marius,
We’re really sorry to read your review and genuinely regret that your experience with Weglot started off on the wrong foot.
As soon as we became aware of the issue, we reached out right away and offered to assist directly with the setup to get things resolved quickly. However, we didn’t receive any response to our multiple messages, which made it difficult for us to help further.
It seems the issue occurred at the installation stage, so Weglot never actually had the opportunity to run on your site. This is of course not the kind of experience we want for our users, and we remain fully available if you ever wish to revisit the setup.
Best regards,
Weglot Support Team
1-Star (Wish I Could Give 0) – Deceptive Billing & Unauthorized Charges
I canceled my subscription two months ago, yet I’m still being charged
325/ month. When I signed up I picked the 39/month Business plan, but the platform automatically enabled a hidden "Volume Upgrade" option—something I never noticed or consented to. Because of this deceptive practice, I was charged over $300/month for four months before realizing what happened.
Even after canceling, the charges continue. This is predatory behavior—shame on this company for exploiting customers with sneaky auto-upgrades and ignored cancellations.
I’ve already taken action by:
Reporting to the BBB (Better Business Bureau)
Disputing all charges with American Express
Filing complaints with relevant consumer protection agencies
Hi there,
We're really sorry to hear about your experience and completely understand how frustrating this situation must feel.
We want to clarify that our Auto-Upgrade feature is not enabled by default— it must be manually activated. It's designed to ensure your website stays fully translated even if your word count exceeds the plan limit, and we make this clear during setup and in our documentation.
That said, we understand it can sometimes be overlooked, and we're always happy to review it and check further with our customers to see exactly what happened.
Regarding the ongoing charges, it appears that your subscription was not fully canceled, which is why billing continued.
Canceling on Shopify or uninstalling the app doesn't automatically cancel your subscription with Weglot, as billing is handled separately.
In any case, note that we processed the refund of the related charges for you.
Please don't hesitate to reach out to us again directly at support@weglot.com so we can check this further together.
We genuinely appreciate your feedback—it helps us improve both our service and communication.
Best regards,
The Weglot Team
Terrible app. You manually translate content on their platform, but the changes never reflect in your store. Their support team constantly tries to shift the blame, claiming it's an issue with Shopify or other apps, but never their fault. Truly disappointing.
Hello,
Thank you for taking the time to write a review of Shopify.
We are sorry that you went through a difficult experience as you expressed in your review.
In fact, we are doing our best to provide the most efficient product and support and we'd like to take the time to investigate the undesired behavior you've faced a bit further so we can try to find a solution together
Please contact back our team at support@weglot.com so our team members can discuss your concerns in more detail.
You can ask for Chris, our Head of Support, so he can personally take care of your demand and help you improve your experience with our plugin
We're remaining at your disposal for any further information,
And wish you a wonderful day,
The Weglot Team
Don't install this app, super expensive, and also I have deleted it and it still on my site.
CAUTION: WILL LEAVE CODE AFTER UNINSTALLING!!!
Hi,
Weglot Support here. I hope you're doing well.
Thank you for taking the time to write a review on Shopify.
About the leftover code, note that now Weglot is able to remove all its code related to the Shopify API automatically.
For older integrations, a manual action can be required, and you'll find the process in the documentation below
> https://support.weglot.com/article/127-shopify-troubleshooting-deleted-weglot-app-but-weglot-button-remains-on-website
We'd be really glad to help you further remove the leftover code in your admin. In this case, you just have to share with our Support team the code so we can send you a collaboration request.
We've sent you an email. Don't hesitate to answer the email to follow the discussion so we can try to improve your experience with our plugin.
Have a wonderful day,
Cheers,
WORST EXPERIENCE EVER. SO MUCH DAMAGE ON MY STORE AND INCOME LOSS!!!
They don’t take any accountability for the mess they make.
My website is down already for 7 days!! I am receiving an error because they messed up my DNS completely and now globally my website is down. I contacted my domain name provider and Shopify and they did everything they could and all settings are correct, but Weglot still holds some kind of access to my website which causes the error even though I deleted everything and completely uninstalled and removed my profile with them.
They don’t take any responsibility and just say it’s not their fault and I need to resolve with Shopify. IT IS 10000% THEIR FAULT and Shopify is also at a loss and can’t do anything further except determine wether they should still allow Weglot on their App Store! As soon as I untoggled the option for Weglot to use subdirectories my website was down and nothing has brought it back yet. They still have not resolved it to this day and every day goes by with us losing a lot of money.
Hello,
Thank you for taking the time to write a review of Shopify.
We had a chance to discuss further the issue you experienced, and finally it was decided to disable the integration. The issue here was mainly related to the DNS propagation on Shopify's end, and also a cache issue in the whole Shopify process.
Our Support agent kindly helped you to contact the Shopify Support team which fixed all the issues you experienced.
The issue is fixed now.
Please contact back our team at support@weglot.com so our team members can discuss your concerns in more detail.
You can ask for Chris, our Head of Support, so he can personally take care of your demand and help you improve your experience with our plugin
We're remaining at your disposal for any further information,
And wish you a wonderful day,
The Weglot Team
The app start pushing you to increase plan constantly even if you don't put anything new translated words increase. Rather than this is not comfortable to put manual translation because is necessary to check and correct some translation.
Dear SPOON GMBH,
I hope you are doing well.
I wanted to reach out to you regarding the recent feedback you provided, expressing dissatisfaction with the increase in word count.
First and foremost, I want to express our gratitude for taking the time to share your thoughts with us. Your feedback is invaluable as it helps us understand the concerns of our users and continuously improve our services.
I understand that the recent increase in word count may have been unexpected and possibly inconvenient for you. I can see that Christophe has reached out to you as well, explaining why this happens and providing solutions on how to decrease it if needed.
Do you need further help? I went ahead and did a word count of your site, and it seems you have a total number of Words: 300,501. You can see that this is not a question of Weglot trying to make you upgrade but more a question of the total number of words you have that surpasses your current plan.
Feel free to let me know if you need any more information.
Cheers,
The Weglot Team
Terrible customer service. We had a small bug and the solution they offered deleted all our manual translations and thus made weeks of work go to waste. Also slows down your website a LOT.
Dear User,
I want to express my sincerest apologies for the inconvenience and frustration you encountered due to your recent experience with our service. Your feedback regarding the small bug and subsequent loss of manual translations is deeply concerning to us, and I completely understand the frustration caused by this situation.
After an investigation with our team, it seems no manual translations were removed from Weglot's end, and our team did their best to answer all your questions and concerns.
Feel free to contact the support team at support@weglot.com if you wish to have further assistance.
Best,
The Weglot Team
I've uninstalled weglot app but still be charged in the next month.
Hi,
Thank you for taking the time to share your feedback, and we’re sorry for the confusion this caused.
Uninstalling the Weglot app does not automatically cancel the subscription, which needs to be ended separately from the account billing settings. We understand this may not have been clear and sincerely apologize for the frustration.
Our support team has reached out to you to fully clarify the situation and to propose a complete refund so this can be resolved properly. We remain available and committed to closing this matter in a fair and positive way.
Weglot Support Team
how can you have a customer service that don't work on weekend and close before 6pm (Paris time) during the highest season aka q4 in Ecom ???????????????????????????????????????????????????????????????????????????????????????????????????????????????????!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
It's a NON SENSE !!
Hello,
Thank you for taking the time to share your feedback.
We’re sorry for the frustration you experienced initially. Our team worked with you to investigate the issue and identify the root cause, and we’re glad we were able to resolve it together.
If you need any further assistance, we remain fully available to help.
Best regards,
Weglot Support team
la traduction de notre site n est pas vraiment bonne et le cout est très chère si on compare a d'autre service . leur service me coute 140$ par mois
Merci pour votre feedback.
Nous sommes désolés d’apprendre que votre expérience n’a pas été à la hauteur de vos attentes.
Nous avons pris contact afin de mieux comprendre les points soulevés et d’apporter des corrections, notamment sur certaines traductions spécifiques de votre site. Des ajustements ont été effectués de notre côté, mais nous n’avons malheureusement pas eu de retour par la suite pour continuer à affiner les traductions ensemble.
Weglot propose plusieurs outils pour améliorer la qualité des traductions, notamment les règles de glossaire, l’édition manuelle et des options basées sur l’IA, permettant un contrôle précis du contenu traduit.
Notre équipe reste bien entendu disponible si vous souhaitez reprendre les échanges.
Weglot Support Team
