The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
I use this app and I can say this is the most straight forward solution for shops with local delivery who want to make clear to customers their working hours and in-advance ordering options.
Plus their support is very responsive, professional and client-oriented.
I cannot rate the service I have received from the We're Open team high enough. They have tweaked the app to suit some rather specific requirements that I have and it works like a charm. I am a big fan of "old fashioned" customer service, and I have received that in spades. I am absolutely delighted with the result, and the whole process in general.