Reviews (311)

Overall rating
4.3
Counts per rating level
  • 77% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 9% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer communication and increasing sales with automated responses and follow-ups. It excels in abandoned cart recovery and order confirmations, reducing staff workload. Features include instant replies, message scheduling, lead management, and customizable text messages. Praised for its seamless Shopify integration, easy setup, intuitive interface, and responsive customer service, it's ideal for automating WhatsApp communications and improving customer interactions.

February 23, 2026

We are facing serious issue. It keeps disconnecting again and again, which is causing major disruption to our work. because of this, our WhatsApp number also gets temporarily banned sometimes for 1–2 days. This is creating significant problems for our business.

Please review and improve your app’s security policies and overall stability. The app should be designed in a way that complies with WhatsApp’s security guidelines to prevent these repeated bans and disconnections.

We request you to resolve this matter urgently.

medluck
Pakistan
8 months using the app
January 29, 2026

Our whatsapp account is diabled due to this app, and we are being charged 15$ monthly for no reason

Al-Karamat
Pakistan
4 months using the app
December 15, 2025

WhatFlow has been a game-changer for our store. The automated order confirmations and fulfillment updates via WhatsApp are flawless, drastically cutting down on our customer service queries and operational load.

ZynaMall
Pakistan
About 2 months using the app
February 17, 2026

The app automatically disconnects from the WhatsApp phone number of our Shopify page without notice. Don't understand why that keeps happening and then we have to link it to our WhatsApp account every time.

SOL
India
8 months using the app
November 13, 2025

Great app. Just make sure to use whatsApp account which is active for at-least a year. Otherwise new account can get restricted for using this app. Over all very helpful and time friendly for automatic order confirmations. you can customize the texts also for order confirmation or order dispatching etc.

LUXL'ORAH
Pakistan
3 months using the app
December 16, 2025

WhatsFlow WhatsApp Automation ne meri business communication bohat easy bana di hai. Sab se best feature order confirmation ka hai — customer ko turant WhatsApp par order confirm ho jata hai, jis se trust bhi build hota hai aur cancellations bhi kam hoti hain. Auto-replies, follow-ups aur broadcast messages bilkul smooth kaam karte hain. Time save hota hai aur customer satisfaction clearly improve hoti hai. Highly recommended for online businesses!

9ts Mart
Pakistan
7 days using the app
February 13, 2026

Amazing service! Order confirmation was instant and very professional. WhatFlow makes order management so easy. Highly recommended!

EB4L
Pakistan
5 months using the app
January 17, 2026

The app has issues sometimes it logs out of WhatsApp, messages don’t send, and their customer support is the worst ever.

RS ZEVARS
Pakistan
6 months using the app
Edited December 21, 2025

We installed WhatFlow on our Shopify store with high expectations, as the app promotes a strong feature set and advanced automation capabilities. Unfortunately, our experience did not match those promises.

In practice, most of the default triggers did not execute at all, and only a few triggers configured through Shopify Flow were intermittently executed. This made the automation unreliable and unsuitable for real business use, especially for time-sensitive customer communication.

Equally, concerning was the lack of effective customer support. Despite reaching out multiple times, we did not receive meaningful assistance or a clear effort to troubleshoot and resolve the issues.

Due to these persistent problems, we have uninstalled WhatFlow from our store and migrated back to the WhatsApp Business API using the WaSend app, which has proven to be significantly more stable and dependable for our requirements.

While the concept behind WhatFlow is promising, the current execution, trigger reliability, and support responsiveness need substantial improvement before it can be recommended for production use.

healthcare nt sickcare
India
2 days using the app
November 28, 2025

This WhatsApp automation app for Shopify is an absolute game-changer! It seamlessly integrates with my store, allowing for instant communication with customers, automated order updates, and personalized messages. It's super easy to set up, and the automation features have significantly boosted customer engagement and sales. Highly recommended!

Busy Bee Artist
Pakistan
7 days using the app