Reviews (311)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants highly recommend this app for enhancing customer communication and increasing sales with automated responses and follow-ups. It excels in abandoned cart recovery and order confirmations, reducing staff workload. Features include instant replies, message scheduling, lead management, and customizable text messages. Praised for its seamless Shopify integration, easy setup, intuitive interface, and responsive customer service, it's ideal for automating WhatsApp communications and improving customer interactions.
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We are facing serious issue. It keeps disconnecting again and again, which is causing major disruption to our work. because of this, our WhatsApp number also gets temporarily banned sometimes for 1–2 days. This is creating significant problems for our business.
Please review and improve your app’s security policies and overall stability. The app should be designed in a way that complies with WhatsApp’s security guidelines to prevent these repeated bans and disconnections.
We request you to resolve this matter urgently.
Our whatsapp account is diabled due to this app, and we are being charged 15$ monthly for no reason
WhatFlow has been a game-changer for our store. The automated order confirmations and fulfillment updates via WhatsApp are flawless, drastically cutting down on our customer service queries and operational load.
The app automatically disconnects from the WhatsApp phone number of our Shopify page without notice. Don't understand why that keeps happening and then we have to link it to our WhatsApp account every time.
Great app. Just make sure to use whatsApp account which is active for at-least a year. Otherwise new account can get restricted for using this app. Over all very helpful and time friendly for automatic order confirmations. you can customize the texts also for order confirmation or order dispatching etc.
WhatsFlow WhatsApp Automation ne meri business communication bohat easy bana di hai. Sab se best feature order confirmation ka hai — customer ko turant WhatsApp par order confirm ho jata hai, jis se trust bhi build hota hai aur cancellations bhi kam hoti hain. Auto-replies, follow-ups aur broadcast messages bilkul smooth kaam karte hain. Time save hota hai aur customer satisfaction clearly improve hoti hai. Highly recommended for online businesses!
Amazing service! Order confirmation was instant and very professional. WhatFlow makes order management so easy. Highly recommended!
The app has issues sometimes it logs out of WhatsApp, messages don’t send, and their customer support is the worst ever.
We installed WhatFlow on our Shopify store with high expectations, as the app promotes a strong feature set and advanced automation capabilities. Unfortunately, our experience did not match those promises.
In practice, most of the default triggers did not execute at all, and only a few triggers configured through Shopify Flow were intermittently executed. This made the automation unreliable and unsuitable for real business use, especially for time-sensitive customer communication.
Equally, concerning was the lack of effective customer support. Despite reaching out multiple times, we did not receive meaningful assistance or a clear effort to troubleshoot and resolve the issues.
Due to these persistent problems, we have uninstalled WhatFlow from our store and migrated back to the WhatsApp Business API using the WaSend app, which has proven to be significantly more stable and dependable for our requirements.
While the concept behind WhatFlow is promising, the current execution, trigger reliability, and support responsiveness need substantial improvement before it can be recommended for production use.
This WhatsApp automation app for Shopify is an absolute game-changer! It seamlessly integrates with my store, allowing for instant communication with customers, automated order updates, and personalized messages. It's super easy to set up, and the automation features have significantly boosted customer engagement and sales. Highly recommended!