Reviews (897)

Overall rating
4.7
Counts per rating level
  • 82% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for enhancing customer interaction through its effective chat support, easy-to-use features like share and WhatsApp buttons, and an attractive widget that enhances website aesthetics. They appreciate its reliability, straightforward installation, and responsive customer support. The app's free cost adds to its appeal, making it a favored tool for improving customer engagement with its functional and intuitive design.

March 8, 2024

Funktioniert nicht!

rescue-iD
Germany
2 days using the app
RoarTheme replied March 13, 2024

Firstly, I would like to take responsibility for the poor experience you had and acknowledge that your 1-star review was completely justified.

I would like to apologize for the issues you encountered while using this app.

It is our responsibility to investigate and resolve any problems that arise. To avoid such occurrences in the future, I will be working with the Development team to improve our app and I am actively overseeing the training of our support team to elevate the quality of our support.

I am sorry for everything that made you disappointed and you had to spend a lot of time and effort with them.

We would greatly appreciate the opportunity to assist you again and we are committed to providing you with a better experience. We are eager to make it up to you and we look forward to hearing from you soon.

April 12, 2023

falta o idioma em espanho ou portugues
OK
oooooooooooooooooooooooooooooooooooooooooooooooooooooooooo0

Tu Proyector
Spain
5 days using the app
Edited June 22, 2021

我无法找到工作人员协助我处理聊天窗口无法显示的问题,我操作了很久无法显示聊天页面,所以请工作人员看到联系我处理,请尽快..................................................

oumee
Hong Kong SAR
5 days using the app
Edited September 21, 2020

I need to remove the Whatsapp Chat and Share from our Shopify store (my partner doesn't like the look of it). How do I remove it?

Bizzibabs Scratch Patch
South Africa
About 16 hours using the app
RoarTheme replied September 21, 2020

We're very sorry to see you go, but we know the app may not work for everyone.

You can uninstall WhatsApp Chat and Share from the Apps page in your Shopify dashboard (https://www.screencast.com/t/cKfKhr851EJk).

If you cannot do it by yourself, please help me submit a ticket to https://roartheme.ticksy.com, I will remove it for you :)

April 6, 2022

Lider funktioniert diese App nicht mehrere Versuche es zu beheben blieben zwecklos deshalb nur einen Stern

VioShave
Germany
23 minutes using the app
RoarTheme replied April 6, 2022

Hello,

We're so sorry for this inconvenience.
Yesterday, we had a problem with the server provider. It was maintained for a couple of hours.

After contacting them, the problem was fixed. It's working normally.
If you want to use the app in the future, please let me know. I will be glad to help you :)

Have a great day!

January 18, 2022

سسسسسسسسسسسسسسسسسسسسسسسسسسيئرجدااااااااااااااااااااااااااااااااااااااااااااااااااااا لا ارغب فييييه

Mazing
Saudi Arabia
3 minutes using the app
RoarTheme replied January 18, 2022

Hi Mazing,

Could you please give me your problem details? I would be glad to check it for you :)

Thank you!

February 22, 2024

My Store
Pakistan
About 2 months using the app
January 2, 2024

Badshahi Tea
India
About 1 hour using the app