Interakt ‑ Sell on WhatsApp , 278 reviews

Overall rating
4.5
Counts per rating level
  • 85% of ratings are 5 stars
    236
  • 8% of ratings are 4 stars
    22
  • 0% of ratings are 3 stars
    1
  • 0% of ratings are 2 stars
    1
  • 6% of ratings are 1 stars
    18
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface and seamless Shopify integration. They praise its effective marketing tools, including automated campaigns and catalog setup. The quick syncing catalog feature is noted for driving WhatsApp orders. Merchants also highlight the app's automation capabilities for abandoned carts and notifications, leading to better conversions and increased sales. The support team is frequently commended for their readiness and helpfulness.

July 17, 2023

The product and support are both mediocre. They overcharged us significantly during one month, and when we asked them why its apparently because they undercharged us for the previous 6 months.

Now for the past 10 days we've been unable to respond to most of our customer messages via the app, and the customer support's response is simply that they've escalated the issue to their tech team.

We migrated our WhatsApp API account from Freshchat a while back because we thought Interakt would have a better shopping experience, but even the shopping experience is fairly subpar.

Shop The Arena
India
10 months using the app
1
1