Reviews (284)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for enhancing customer connections and increasing engagement, often preferring it over email marketing. It's noted for its cost-effectiveness and seamless integration with Shopify, particularly through features like automated campaigns and order notifications. Small businesses find the WhatsApp API functionality beneficial. The user-friendly interface and responsive support team are also highlighted, making setup and integration straightforward.
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The product and support are both mediocre. They overcharged us significantly during one month, and when we asked them why its apparently because they undercharged us for the previous 6 months.
Now for the past 10 days we've been unable to respond to most of our customer messages via the app, and the customer support's response is simply that they've escalated the issue to their tech team.
We migrated our WhatsApp API account from Freshchat a while back because we thought Interakt would have a better shopping experience, but even the shopping experience is fairly subpar.