Wrapped: Gift Wrap & Messages

Wrapped: Gift Wrap & Messages

Reviews (116)

Overall rating
4.8
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its personalized gift wrapping options, which enhance the shopping experience and boost sales through upselling. It's easy to install, integrates well with Shopify themes, and offers customizable, sustainable packaging choices. The app supports per-product wrapping and messaging, ideal for stores with diverse inventories. Merchants also commend the responsive and helpful customer support, noting the app's high performance without slowing down their websites.

January 25, 2025

NOT RECOMMENDED
Very VEry bad customer support
Not responding and offline all the time the app conflict with others discount and bundle apps

DKHOUN
Saudi Arabia
6 months using the app
Alacart Apps replied January 26, 2025

Hi Ahmad

Oh no, sorry for the confusion! This does not appear to be related to us.

It looks like you missed all of our replies. We've sent you several messages and have not heard back.

Check your spam folder or open the app and we are more than happy to help you and answer your questions (even when unrelated to our app).

Our small and mighty support team is incredible and work above and beyond to help merchants every single day.

5/5 stars for them, highly recommend!

Cheers!

October 20, 2024

The apps functions as it should and interacts with our customers and admin without any issues. We did initally run into an integration issue when we started using the app last year just before the holidays Adam's support on this app was crucial. He understood the urgency to get the problem solved and responded and fix the problem infinity faster than it took the time for me to write the review. His service was so effective that I couldn't not come back and leave the review.

Bernal Cutlery
United States
About 1 year using the app
February 9, 2025

I can't say enough good things about the Wrapped app and the incredible support I received. They helped me every step of the way—on a Sunday, no less—Big Game Sunday at that! Their kindness, patience, and generosity with their time truly stood out. They were not only informative but went above and beyond to ensure I felt confident using the app. If you're considering Wrapped, don’t hesitate. The app is fantastic, and the support is unmatched. 10/10 Highly recommend!

Pressie
United States
About 1 hour using the app
Alacart Apps replied February 12, 2025

Thank you for taking the time to leave your review on your Sunday afternoon.

It was an absolute pleasure working with you and customizing the app to suit your needs.

We think the end result turned out great on your Shopify store.

We also highly recommend Pressie! 10/10 😀

September 4, 2024

Finally! An App that does not put gift message/wrapping/notes data in the cart notes! This means you can actually have gift messages or order notes per PRODUCT, not per cart. We've been searching for this solution for ages so its been a massive win. The support is amazing and super responsive. They even helped us with advice on an issue not directly related to the app, which was above and beyond what we expected.

Pure Otago Cherries
New Zealand
About 1 month using the app
November 28, 2024

Great customer service!

Shop Ryan Porter
United States
1 day using the app
February 16, 2025

the app is just amazing for a gifting store but i am facing some challenges with the app as some time it dose not appear in the cart page

tanella flowers
United Arab Emirates
Alacart Apps replied February 17, 2025

Hi Abdulaziz

Thank you for leaving a kind review for us.

I believe this may be due to a page optimizer app (not our app). Open Wrapped in your Shopify admin, and re-open the support chat you'll see my reply.

Your email is bouncing so you may not be getting our replies delivered to your inbox.

This should be pretty quick to resolve, and I am more than happy to help you out 😀

Have an amazing day, and thank you again for leaving your review!

April 13, 2024

Very easy app to install, with well thought through features. It works really well for us and enables us to offer gift options exactly as we would like to.
The thing that really makes it for us though is the support - super responsive, helpful and friendly. We spotted an issue (with how Shopify was processing some of the app requests rather than a problem with the app itself) and even though it was not specifically a fault with the app and it was late on a Friday night Adam responded really quickly and had a workaround fix released during that night - all with regular updates. Really impressive service, would definitely recommend - we're a relatively new store too but the app more than pays for itself already.

Edith & George
United Kingdom
2 months using the app
Alacart Apps replied April 14, 2024

Thank you so much for leaving this thoughtful and detailed review of Wrapped. I cannot express how much it means to me to see this.

We will always do our best even when it means a late night or ensuring the gift wrap / gift message / gift options are integrated perfectly.

In this case it was Shop Pay having a bit of a hiccup, and we were able to solve and release a work around within a few hours.

I also really appreciate you taking the time to write to me initially about what you had noticed, always great discover and improve the app for all stores as well.

Again, this was such a nice review to receive, thank you!!

June 6, 2024

Great app for adding gift messaging. Excellent customer service from Adam to help with set up and a showed a good desire to learn and understand our business needs.

Greene King Shop
United Kingdom
7 months using the app
July 11, 2024

Great app. customer service is also great and fast. I really liked that the gift wrapping appears on the order with a code that specifies which item needs to be wrapped. That way theres no confusion on what item you need to wrap if there are multiple items. Real easy to install and customize.

Tara Chial
United States
29 days using the app
July 3, 2024

Great app for my floristry business, works amazingly and shows up perfectly for my customers! Adam was helpful to customise on how the app showed in the cart and communication is top notch!

Tayla Made Flowers
Australia
10 months using the app