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We've been using xConnector to handle our SmartBill invoicing and DPD shipping integrations, and the experience has been flawless. The automation features have significantly reduced manual work, minimized errors, and saved us countless hours. The setup was straightforward, and the connection has been stable and reliable. What's particularly impressive is how well it handles complex product setups, including bundles with different products and items with multiple variants. On top of that, their customer service is impeccable—always responsive and incredibly helpful. This app is an essential tool for any Shopify store operating in Romania.
The app should be fine, however the developers and support is very rude and only upsells and are not proactive to actually help, but are there only to sell. I do not recommend!
LE: I appreciate the response, but I want to clarify my experience as it seems different from how it’s being portrayed.
I reached out because I genuinely needed help, not an upgrade pitch. While the developer states that “this level of support wasn’t included,” that’s exactly the issue many small businesses struggle with — basic guidance turns into a paywall, and the tone felt unexpectedly condescending, almost like we were being talked down for not already paying more.
That’s not the kind of attitude you expect from a team whose role is to support customers.
I’m not asking for special treatment; I’m simply sharing how the interaction felt from a customer’s perspective. If I left the conversation feeling unheard, pressured, and subtly mocked, that’s valid feedback. Other small and medium businesses depend on clear, supportive communication, and my review reflects that gap.
I stand by my original comment so other users can make an informed decision.
Thank you for your feedback. We’re sorry to see this rating, especially since we assisted you through our support chat even though this level of support is not included without an active subscription.
We also want to clarify that our team maintains a respectful tone in all interactions, and we do not engage in upselling. Our only goal was to help you resolve the issue you reported, which we did.
We remain available if you need further assistance in the future.
Aplicația funcționează bine pentru magazinele care operează exclusiv în România.
Totuși, dacă intenționați să expediați și în afara țării, trebuie să știți că suportul este aproape inexistent. De peste 30 de zile am solicitat traducerea modulului de retur în limba italiană — am oferit chiar și textul complet tradus. După două săptămâni, limba italiană a apărut ca opțiune, însă conținutul este tot în română. Am semnalat din nou problema, dar din păcate nu am mai primit niciun răspuns.
Concluzie:
Recomand să alegeți cu atenție aplicația de fulfillment încă de la început, deoarece ulterior poate fi dificil să schimbați fluxurile deja implementate. În cazul nostru, fiind deja integrați cu xConnector pe magazinele din România, tranziția către o altă soluție este acum destul de complicată.
Thank you for your feedback. We confirm that the issue with the Italian return module has now been fully resolved, and we appreciate your patience.
We also want to set a clear expectation: while we always try to help quickly, no public app can implement new features or custom changes immediately after a single merchant request. Updates require development and testing so they work reliably for all stores.
We’re glad your stores run successfully on xConnector, and we remain available to support you further. Thank you for helping us improve.
Super aplicatie. Cei mai buni si cei mai operativi. Am primit mereu suportul lor. Recomand cu incredere.
The best app and the support is 10 out of 10! I am using this app for almost 5 years and all I can say is that it works perfectly!
I’ve been using XConnector on Shopify for a while now and it really makes everything easier – AWB generation and courier integration work flawlessly. What impressed me the most is their support team: super fast response times, always helpful, and they actually solve the issue on the spot. The service desk is outstanding. Highly recommend!
din partea mea 5 stele! Suport top si gasesti tot ce ai nevoie intr un singur loc
Cel mai bun suport pe care l-am avut pana acum de la o platforma, raspund in mai putin de 5 minute inclusiv in weekend si te ajuta cu tot + poze/link uri de indrumare
Iar pe partea de generare de AWB uri e foarte simplu si usor
Recomand!
THE BEST SHIPPING ALL IN ONE APP. 100% RECOMMEND! PERFECT SUPPORT WITH CRISTINA!
recomand!