Xero

It sound so simple!! I was already using an app but this one was included with my xero sub so I tried it. Where do I start!!
First of all your their response time was terrible and it they only responded in the dead of the night. I mean its a NZ company so have support in our timezone!!
Secondly support did not explained what they actually wanted from me!!
Thirdly they should have collaborator access to fix these issues with you clearly cannot do!!

They clearly don’t understand how business works.
Their references should just be the Shopify reference. It doesn’t need to be a string of bullshit and transactions should sync on the day of the transaction immediately like other apps do irrespective of if they are paid or not. They wanted to only sync with the payments so we couldn't track daily sales or activity or make changes or send Xero invoices if needed.

If you do a lot of transactions steer clear as the amount of work we had to do to fix this was huge.

Managed to connect to Xero quite quickly through the setup process, which wasn't too complicated. The transactions in Xero line up with my sales in Shopify.

I found the integration pretty easy to setup. After signing in to Xero and Shopify all I had to do was map my GST tax rate in Shopify to the corresponding tax rate in Xero and then map the bank account that Shopify was linked to.

I was hoping I could go back and sync data to start on 1 Jan but looks like I need to organise a support call for that.

Completely useless if you use basic cash accounting. The old integration worked perfectly - why the change I have no idea but it has now ruined mybooks and I've had to disconnect the app. This new app will only sync data AFTER you have fulfilled an order - NOT when you're paid (which is required for cash accounting principles). This meant that my VAT return was ruined, my bank reconciliation was ruined, and well my entire accounting in xero was ruined. The solution from Amika or whoever runs this integration was to simply mark all my orders as fulfilled... yet anyone with a brain knows that then completely blows up your order management as you have now lost all ability to track which orders are still open and which are still waiting to be shipped. Perfectly fine if you run a business without physical product - completely useless if you run a business with a lead time of even 1 day. Hopefully someone at Shopify reads this and understands how stupid of a change this is.

I should be able to save quite a bit of time reconciling things between Shopify and Xero. Its good to be able to see my orders from Shopify in Xero rather than just a summary.

This app was super easy to connect (10min total, with thinking time included!) - and we're waiting to see whether it has the complete functionality we need, which must include coding to Xero by payment channel.

I raised with Amaka that it was not clear whether this was a free or paid integration (between Shopify and Xero) as there was some mixed messaging before and after the integration.

They got back to me straight away and confirmed it was free, and Jam was great in offering to meet with me to get the integration right, which is also a standard automated offer, when you do add this app to your store. I really appreciated the prompt and professional customer service.

I am excited to see whether this app can fulfil our needs but it's a big tick so far.

Our support session was very helpful, and our guide walked us through step by step what we needed to do.

Jam from Amaka has been amazing. She's helped me set up 2 of my clients with Shopify/Xero integration and it's working great. She's very patient too!

Great experience making the switch over to the new Xero Shopify integration. The support I received during and after the setup process was great and the integration is running nicely.

@Marty from Amaka was very helpful in providing some assistance with our setup. We were a bit overwhelmed and lost and not sure we were going to set things up right so opted to book a support session. Everything was setup very quickly and it looks like reconciling our sales from Shopify should be simple moving forward.