Overall rating
4.4
Counts per rating level
  • 71% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 21% of ratings are 1 stars
May 18, 2014

refreshing to find an app that works exactly as it says it does. no dramas installing and works like a dream. going to be a huge time saver for sure :-)

sundaysunset.images
Australia
Over 1 year using the app
June 20, 2020

This app has worked very well for us. I switched to it several months ago after a lot of problems with a different one - I've had no such problems with CarryTheOne integration. There are a few scenarios that have confused it, but not only does it fail gracefully (you know it broke and can manually fix it - as opposed to hidden errors like the other app I used to use), but the support team are great at releasing enhancements to solve the problem soon after I raise it. In fact I've found them really good - I was worried when I read a few reviews saying support was poor - I've had the opposite experience. Recommended!

Cast off Collective
Australia
Over 1 year using the app
November 28, 2019

We use this app to manage our Xero and we had a custom setup with them that works wonderful with our kit setup.

Artist Guitars
United Kingdom
10 months using the app
March 16, 2020

Carry The One is being used by my clients to integrate both GBP and Euro sites into a single Xero accounting system. I am impressed with the extensive level of integration, allowing different control accounts to be maintained for various methods of payment, bank accounts and charged fees, for example GBP Cash, Euro Cash, Credit Card Receipts, including accounts for Exchanged Goods. The app has now been used for over 6 months and is proving very satisfactory. I have had one issue relating to exchange rate conversions during the last 6 months, however, this was dealt with in a very professional manner. David Bennett - Dale-Shaw Business Services

Essential Oil Supplies UK
United Kingdom
8 months using the app
February 15, 2017

The APP is fantastic working seamlessly with XERO - but be sure to set up a SHOPIFY XERO bank account for reconciliation, using the CTO statement importer to avoid issues with refunds and payments tallying to payouts

The 1 star is not for what the app can do .. BUT for the complete lack of support. We needed our Accounting history uploading which we were advised would not be an issue. However after 2 weeks we have still not had one response to multiple emails asking for this and even offering to pay for the months in question.

Not one response to date

The app is fantastic and perfect for accurate UK book keeping on our 1000's of orders

BUT if something goes wrong then you seem to be on your own .. which is such a shame.

Pearl And Earl Shop
United Kingdom
Over 4 years using the app
August 13, 2015

Hello All,

I wanted to give my assessment on how I integrated my Shopify store to Xero Accounting. I run an e-commerce store (www.suvabeauty.com) and we started selling in March 2015 and I migrated to Shopify & Xero Accounting in April 2015. We are a Canadian company (that sells in USD$) so this is key to my post as I found that my integration options were more limited for Canadian’s And/Or dual currency Xero/Shopify Setups.

My integration strategy started out with:
• Manual Integration – Painful & Time consuming
• Tried Zapstitch – Didn’t handle my currency situation well and didn’t help much with bank reconciliation (But the setups looks great for a lot of people)
• Tried, Carry The One (CTO) – The User Interface isn’t as fancy but the actual automation easily handled my currency/tax integration. AND, most importantly it allowed me to automate my bank reconciliation!.

Most of XERO recommended apps have great support as if you are not responsive in today’s market you will fail very quickly. I was especially happy about the support offered by Carry The One as well because I even made an large error in my setup (Ughhh..) which caused transactions to be attributed to the wrong account. CTO support (Shout out to Lech) spent an hour with me over Skype and went through everything line by line and helped me correct everything. Well done.

If you have any questions about my path to automation (isn’t that our ultimate dream!) let me know as I am in early days as well and like to hear your experiences.

Suva Beauty
Canada
4 months using the app
January 25, 2021

When the app works its fine, however we have had the same problem happen over and over again. It immediately suspends the integration from working. I have contacted support via their contact us section, via email, pretty much everything short of smoke signals in the past. At no point have they got back in touch, explained what is happening, or how to avoid it. Were currently offline again for almost a week. No response from support.

HKT Products
United Kingdom
Almost 3 years using the app
CarryTheOne replied February 15, 2021

Every one of the client's emails was responded to. It appears there was a problem with email deliverability although the client's email server did not bounce the emails in the usual way. Contact was eventually made via the contact form on the client's website. Regrettably the client does not believe that these replies were sent and still believes they were simply ignored. Customer support has indeed experienced problems in the past with replies made later than the target period, but a great effort has been made to improve response times, which is why it is especially sad to see this review.

For the record, the problem concerned a recurrent temporary error at Xero's end. The integration has since been improved to handle this temporary error seamlessly.

Edited September 5, 2019

used to be good - not sure if they are still in business - cannot get a response and the app has been down for days meaning huge disruptions for us - been using for years and usually pretty reponsive ..................................

The Food Garden
Australia
Almost 3 years using the app
CarryTheOne replied October 12, 2019

Very sorry to let down this long term, valuable customer with slow support due to backlogs around this time. The issue, which was specific to this particular store, proved more difficult to resolve than expected.

February 15, 2017

Have been using this app for a couple of years without a problem. In july last year i had I had to change my paypal accounts over. I notified CarryTheOne of the new account and ask them to debit from my new account. They didn't do anything and my old paypal kept overdrafting. Just recently in my old paypal i stopped the payments and they paused my integration. I restarted the integration with myn new paypal accoount but an error message came up saying i needed to contact support to start the integration from where it left off. Its been 8 days and i have sent an email every day, To both the sales team and the support team. No response at all. My orders are piling up and i cant get them to respond. So the app works great, the support team gets a big fat Xero, excuse the pun. Im at a loss as what to do as my orders are piling up everyday and i just cant get anyone to help.

Skatescool Shop
Australia
About 2 years using the app
Edited February 1, 2018

In fairness it works pretty good. Been using it for 3-4 years with reasonable function... when its working... its good. It can stop working occasionally but it gives you clear notifications of whats happened and its pretty easy to remedy. It pays not to rush the initial set up but there is trial and error required to get it humming along... Support has improved and is friendly and Lech offers a nice "human touch" to his communication. Ive had my ups and downs with CTO but overall Im still happy and still using it.

Raiseys
New Zealand
About 5 years using the app