XERO SYNC by Bold

Poor customer service. Emailed and received no answer. I then connected via chat and took a while for them to take note of it. Opened a new ticket disregarding any screenshots or descriptions I put before. Did no thorough investigation and came back after two days telling me something I already knew, washing their hands that it was a XERO mistake (clearly wasn't). I re-wrote on an email the issue and asked to escalate. I received a standard response that it will "take a while" and I should upload to XERO manually.

We pay $20/mth for a product that doesn't work and has no solution, unless you sell without Duties and Tax.

Throws an error and flat out doesn't export orders if the customer name already exists in Xero... Isn't that a pretty basic flaw? We have to manually add orders regularly.

Why we have to pay for this amateurish app with no alternative options and Shopify don't make their own I've never understood.

This app has made a huge difference to my book keeping, as it sends all my Shopify invoices into Xero at the end of each day and itemises all the items sold, so really easy to keep track of sales types and best sellers etc. Love it.

We've used the BOLD / Xero App for the last 3 years and never had any issues with it, it does exactly what we need and hasn't let us down once, so we would fully recommend it! we often have to export the data on the same day, (in order to send an invoice to a customer from Xero) although we have it set to export at the end of every day and we've never had any issues with this happening, everything does as it says on the tin, couldn't fault it.

was great for a while but then sync didn't work anymore so after 3 months of trying to fix and still having to pay for it. I uninstalled.