Reviews (150)

Overall rating
2.8
Counts per rating level
  • 27% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 6% of ratings are 2 stars
  • 51% of ratings are 1 stars
October 21, 2025

Daniel was so helpful with resolving an issue for me. He responded very quickly also. I've found the app works really well and saves a lot of time.

PlayEasy - SpeakEasy SLT
Ireland
Over 4 years using the app
August 18, 2025

Terrible support... there was no instructions on how to sync the app with XERO when BOLD upgrade and made changes to the app, so the whole app stopped working and ceased to sync with XERO, no help at all and no seamless integration

Aussie Meat
Hong Kong SAR
Almost 8 years using the app
February 25, 2025

[URGENT] Please help with issue! (There were errors with your settings:
Tax overrides)

Cannot contact developer, 1 Star Review as NO SUPPORT!

Shopify integration has stopped working, we are unsure as to why stopped or how to fix?

I cannot upload screen shots and your app should have a support section not rely on this website contact us box.

Cannot contact developer.

MODE Auto Concepts
Australia
Almost 7 years using the app
May 15, 2024

As a general point, the Xero Sync Integration is absolutely essential to our business - I don’t know how we’d do the bookkeeping for a Shopify-based business without it.

I am writing a review after the resolution of a recent problem; we had a longstanding issue where we had a gap in our data for 18 months that we hadn’t got round to solving due to Covid backlogs. When I finally got around to it sorting it, I couldn’t make the data exports work properly. I was very worried this meant months of extremely tedious labour to manually enter all the data into Xero. Thankfully Irfan came to the rescue. He worked diligently and very efficiently with the developers, and they were able to investigate and diagnose the problem, and offer a solution. All of the data is now in automatically exported into Xero, and completely up to date.

I am incredibly grateful to Irfan and the developer he worked with - please keep doing what you're doing guys, it is really appreciated.

EarBuddies™
United Kingdom
Over 2 years using the app
BOLD replied May 17, 2024

Thank you for the review! Your positive feedback keeps us going. We're glad Irfan was able to help resolve your issue.

April 30, 2025

This app works really well for me. And they are fast and responsive to solve the minor issues I might occasionally have.

Banshee Bikes UK
United Kingdom
About 5 years using the app
October 5, 2023

Throws an error and flat out doesn't export orders if the customer name already exists in Xero... Isn't that a pretty basic flaw? We have to manually add orders regularly.

Why we have to pay for this amateurish app with no alternative options and Shopify don't make their own I've never understood.

Three Peaks Challenge Shop
United Kingdom
Over 7 years using the app
BOLD replied October 11, 2023

Thank you for your feedback. We sincerely apologize for any inconvenience this has caused. Our support team has reached out to learn more about the issue you are facing. We hope to get you back on track as soon as possible. Thank you for your patience.

February 27, 2023

Works well for importing data from shopify to Xero. All setup and it done automatically. Bold does have good support.

Engraving Crew Shopping
Australia
About 7 years using the app
BOLD replied February 28, 2023

We are glad that we were able to meet your requirements! We are always here to support you with anything you need. Thanks so much for writing in!

March 24, 2023

This app has made a huge difference to my book keeping, as it sends all my Shopify invoices into Xero at the end of each day and itemises all the items sold, so really easy to keep track of sales types and best sellers etc. Love it.

Jenny Duff
United Kingdom
About 7 years using the app
BOLD replied March 27, 2023

Thank you for your kind review! We are so glad to hear that Xero helps make running your business easier. Thanks for choosing Bold!

February 16, 2023

was great for a while but then sync didn't work anymore so after 3 months of trying to fix and still having to pay for it. I uninstalled.

Trader Trove
Australia
Over 5 years using the app
BOLD replied February 22, 2023

Thanks for writing in with your feedback. We are very sorry to hear you encountered some problems with the app. Our team has reached out to see if they can help make things right. Please keep an eye out for an email from our team. We are always happy to help our merchants when facing any roadblocks!

March 9, 2023

Great app and saves plenty of time with tonnes of automation going on behind the scenes. Their support is also pretty responsive.

Marloe Watch Company
United Kingdom
Over 5 years using the app
BOLD replied March 10, 2023

Thanks for your kind review! We're always here to help with anything you may need. Thanks for choosing Bold!