XERO SYNC by BOLD

It has been one glitch after the other since Bold took over this app. Currently dealing with multiple broken bank feeds and missing transactions. Export message says only one item had an error, and yet I'm missing over a dozen transactions. Previous interactions with customer service do not give me faith they will be able to help. The new pricing structure just adds insult to injury. They're attempting to charge for something that works half of the time

Great experience with this app. Support staff (Nikhil) was very professional and helpful. Issue was fixed promptly efficiently.

was great for a while but then sync didn't work anymore so after 3 months of trying to fix and still having to pay for it. I uninstalled.

After a few launch hiccups (namely that I didn't know I was going to start being charged so missed some exports), I got some really good assistance from the Bold team who have now ensured everything is working smoothly for me. I'm happy with it so far.

Have struggled with the Shopify/Xero interface over the last 6 months but things are definitely getting better now Bold has taken over eg refund info is now appearing in the right place. I have had very good support with a recent problem. I can't say that everything is perfect yet, but it is much more workable and heading in the right direction.
Melanie - UK

Great app and saves plenty of time with tonnes of automation going on behind the scenes. Their support is also pretty responsive.

Hamza is a jewel! He stuck with us until we were satisfied and dug deeply into our problem and it’s source. The app itself needs some work but is generally reliable — it does most of what we expect.

Totally disappointed with bold. We are a not for profit sporting club and these monthly charges are steep for importing only to two accounts in xero. This app has been working well for us, however, we cannot afford Shopify fees, then bold fees, then xero fees just to sell tickets, oh and the fee for holding the event as well. For this price you need to offer different account codes for sales so the itemisation can be more discrete than what you currently offer.

Will you offer a discount for not for profit associations? Xero currently offer us a 25% discount.

Also the 6 months we dont operate, can we switch to the free plan?

Update.... 26 January: bold have responded to an email and we are awaiting a response in regard to a not for profit discount which is encouraging. In addition you can dial back to the free plan if your sales volume seasonally diminishes.... Will update stars when discount is received.

Discount has been applied so we are happy with the outcome

Jordan responded and put us in touch with the appropriate person. Thankyou

TLDR - Avoid like the plague - Downgraded from a 2 to a 1 - App stopped working - support terrible with days turnaround - (had to wait 3 days for a reply as the support agent had some time off!) - All they could suggest was disconnect /reconnect and then they blamed xero and suggest I contact them directly - Makes me wonder what the $60 a month was for - Add in the total lack of improvements over a number of years this feels like abandonware - Now using an alternative at half the price that works better

Poor customer service. Emailed and received no answer. I then connected via chat and took a while for them to take note of it. Opened a new ticket disregarding any screenshots or descriptions I put before. Did no thorough investigation and came back after two days telling me something I already knew, washing their hands that it was a XERO mistake (clearly wasn't). I re-wrote on an email the issue and asked to escalate. I received a standard response that it will "take a while" and I should upload to XERO manually.

We pay $20/mth for a product that doesn't work and has no solution, unless you sell without Duties and Tax.