XERO SYNC by BOLD

Just going to reinforce what many of the other reviews are saying here. Since going from a free app to the extortionate pricing plan earlier this year this app is shocking value. I don't necessarily object to paying at all but our integration of Shopify and Xero now costs more than the Xero subscription itself which is ridiculous.

I'm surprised that Bold have been so short-sighted really. You might think that they would be aware that their market here is business owners who will constantly have overhead costs under review and understand what represents value perhaps better than the general consumer.

After a couple of years using this app we are now removing it from our store and going with an alternative app (recently released). This will save us more than 50% on what Bold have been charging us to get exactly the same integration.

Bold has a well-earned reputation for providing some of the worst support and customer service...and this app is certainly no exception. Now the latest glitch is that their app isn't comparable with the latest version of Apple's Safari browser. Although the beta versions have been available for months and the final version available for weeks, Bold apparently has no plans to fix their broken code.

Wrong Tax Rates applying (creating issues with tax payments BAS each quarter) and the feed is creating an auto payment to the invoice, which doesn't reconcile. All this means each and every invoice needs the payment removed, the invoice edited to the correct tax rate and then reconciled to the correct payment within xero. Payments always need to be reconciled within xero and an auto payment should never be applied. I think I'm going to have to try something else.

This app worked fine. But suddenly they upped the price. I would have paid a reasonable amount, but expecting me to pay up to $90 a month is nuts. People are trying to run businesses here. I assume they realised they were the only app so went all out to maximise their income. Greedy!

This app has made a huge difference to my book keeping, as it sends all my Shopify invoices into Xero at the end of each day and itemises all the items sold, so really easy to keep track of sales types and best sellers etc. Love it.

This is a really bad experience with this app and the customer service.

It is fine to sync the sales record to Xero when we are using it for free. So, we enrolled with the monthly plan. It works fine for the first month (July), but then it is not able to sync for our August sales?! We wrote a few times to Bold for help and have not received a reply for two weeks now.

As a paid customer, we are very disappointed.

DO NOT PAY FOR THIS APP. What kind of business stops a service doesn't tell you and then expects you to pay with no warning. AVOID BOLD.

Great help from Samuel L. Thank you !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

One of the reasons we picked Shopify was that it was free to integrate with Xero. The writing was on the wall when they flogged part of it to Bold, but didn't expect the level of service to drop as it has. Then to find out we're being charged almost the same as our Shopify costs is a complete joke.

Goodbye Shopify. You just lost our business.

App does its job most of the time, but is buggy, disconnects randomly, makes your accounting cumbersome, and keeps introducing new limitations. The latest price plan change is a joke, as functionality does not justify paying that much money - we will be looking for a better offering.