Reviews (214)

Overall rating
2.7
Counts per rating level
  • 32% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 7% of ratings are 2 stars
  • 45% of ratings are 1 stars
September 16, 2020

This is a really bad experience with this app and the customer service.

It is fine to sync the sales record to Xero when we are using it for free. So, we enrolled with the monthly plan. It works fine for the first month (July), but then it is not able to sync for our August sales?! We wrote a few times to Bold for help and have not received a reply for two weeks now.

As a paid customer, we are ...

Cellarmaster Wines
Hong Kong SAR
About 3 years using the app
May 2, 2019

DO NOT PAY FOR THIS APP. What kind of business stops a service doesn't tell you and then expects you to pay with no warning. AVOID BOLD.

Number Six
United Kingdom
About 3 years using the app
BOLD replied May 7, 2019

Hi there. We're sorry you were experiencing technical issues, and would be happy to give you a call if you'd like. In the meantime, we have reached out via email to discuss ...

April 2, 2019

DO NOT | DO NOT | DO NOT pay for this app, you will regret it.

Cancelled the app after they went to paid (as did the other multiple negative reviewers). I would gladly pay the fee IF they had added functionality OR even perfected the app, as it stands this app is full of glitches AND if you sell services (like we do) does not have the capability to sync into multiple sales accounts in Xero, ...

Lockdown Security
Canada
About 3 years using the app
Edited July 16, 2020

If I could give no stars I would.

This app makes me want to kill myself... I have used it for around 18 months and at I chose it because it had the Bold Apps name behind it.

Well I can safely say that this app is terrible. You need to map each product manually on your store with the entry on Xero because if you don't the app will match your products any which way it likes when you export which ...

Nifty Gifts ZA
South Africa
Almost 3 years using the app
October 29, 2019

Not even worth 1 star. Cant map all of our transactions to the Xero dashboard, wasted multiple months of $60 subscription fees for nothing. Don't bother with Xero since this app makes it unusable with Shopify.

theranchflytrap
United Kingdom
Over 2 years using the app
June 22, 2020

Constant problems and errors when transferring data, crappy app just says do it manually. Why am I paying you when I have to do it manually. IT SHOULDNT BE THIS HARD

Perth's Own Stationery Supplies
Australia
About 2 years using the app
May 23, 2019

We noticed something strange about our Shopify invoices coming into Xero, and after doing some digging (and wasting time) we started reading the Bold reviews and realised that they've pulled the rug out from underneath us with no warning, just hopeless. Call me and fix all of the errors you've now created in our Xero file immediately.

The Melbourne Fire Brick Company
Australia
About 2 years using the app
April 7, 2019

So disappointed that there has been zero communication regarding this app being changed and now charged for! We will be removing this app because your fee structure is utterly ridiculous.

Junior Bambinos
United Kingdom
About 2 years using the app
Edited March 30, 2019

This app was ok when it was free, not great, but also better than manually typing in each order we receive. However, BOLD recently introduced fees to use the app for over 20 orders a month. If the app worked well and integrated with Xero better than it currently does/did I might continue to use and thus pay for the app. Unfortunately, there were no improvements made when they introduced the fee ...

Palm & Pine Party Co.
Australia
Almost 2 years using the app
Edited August 23, 2019

Worst experience ever with this app. All it does is create problems and issue with incorrect sku's in Xero. Avoid this app at all cost.

Loom Towels
Australia
Almost 2 years using the app