XERO SYNC by BOLD

Bold has a well-earned reputation for providing some of the worst support and customer service...and this app is certainly no exception. Now the latest glitch is that their app isn't comparable with the latest version of Apple's Safari browser. Although the beta versions have been available for months and the final version available for weeks, Bold apparently has no plans to fix their broken code.

Wrong Tax Rates applying (creating issues with tax payments BAS each quarter) and the feed is creating an auto payment to the invoice, which doesn't reconcile. All this means each and every invoice needs the payment removed, the invoice edited to the correct tax rate and then reconciled to the correct payment within xero. Payments always need to be reconciled within xero and an auto payment should never be applied. I think I'm going to have to try something else.

This app worked fine. But suddenly they upped the price. I would have paid a reasonable amount, but expecting me to pay up to $90 a month is nuts. People are trying to run businesses here. I assume they realised they were the only app so went all out to maximise their income. Greedy!

This is a really bad experience with this app and the customer service.

It is fine to sync the sales record to Xero when we are using it for free. So, we enrolled with the monthly plan. It works fine for the first month (July), but then it is not able to sync for our August sales?! We wrote a few times to Bold for help and have not received a reply for two weeks now.

As a paid customer, we are very disappointed.

DO NOT PAY FOR THIS APP. What kind of business stops a service doesn't tell you and then expects you to pay with no warning. AVOID BOLD.

One of the reasons we picked Shopify was that it was free to integrate with Xero. The writing was on the wall when they flogged part of it to Bold, but didn't expect the level of service to drop as it has. Then to find out we're being charged almost the same as our Shopify costs is a complete joke.

Goodbye Shopify. You just lost our business.

App does its job most of the time, but is buggy, disconnects randomly, makes your accounting cumbersome, and keeps introducing new limitations. The latest price plan change is a joke, as functionality does not justify paying that much money - we will be looking for a better offering.

DO NOT | DO NOT | DO NOT pay for this app, you will regret it.

Cancelled the app after they went to paid (as did the other multiple negative reviewers). I would gladly pay the fee IF they had added functionality OR even perfected the app, as it stands this app is full of glitches AND if you sell services (like we do) does not have the capability to sync into multiple sales accounts in Xero, meaning your services will get entered into Merchandies sales account, unless you manually go in and edit EACH invoice (try doing that when you have over 600 invoices per month).

DO NOT | DO NOT | DO NOT pay for this app, you will regret it.

I tried this app on my new GorgeousCreatures.com.au site. Support is slow, vague and generally unhelpful. No response from my last email with screen shots and request for help for days. I used this app for three weeks then it made such a mess of my accounts that I had to disconnect and paid my accountant many hundreds of dollar to fix up the duplicates and issues that this app created. It added products to Xero including the tax, the tax rates did not come over accurately for freight account code and Bold support and an app integration specialist could not work out why. You can only select one sales account code as well and I have about 20 different categories that I track so it took massive amounts of editing in Xero to fix the poor data coming through from the Bold app. I had to remove and redo payment to be able to edit the freight tax code for the correct country. Xero is a wonder tool but the Bold app does not work well enough to talk to Xero. It is going to be easier for me to do in manually.

This app worked ok for a couple of years but for the last few months it has been terrible. On numerous occasions it has corrupted the invoices I'm importing to Xero - putting the wrong SKUs in the wrong invoices which stuffs up my inventory and accounts. I've spent hours (days!) fixing it and each time I trusted they'd sort it out but the camel's back has been broken - I've moved to a different app and feel the need to warn people. Their support people have been responsive and seem to want to be helpful but ultimately they've been unable to fix the root cause nor fix the mess in my accounts, despite me providing access to my data for diagnosis and a detailed description of what has happened each time (main trigger seems to have been when an invoice contains an item code that hasn't been set up in Xero yet - the app creates an item like it always used to, then has a meltdown, corrupting all your subsequent invoices). Don't go near this if you value your time and the accuracy of your accounts.