Reviews (389)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value the app for its customizable data export options and seamless integration with business systems. It features a user-friendly interface with both pre-built and customizable reports, suitable for all skill levels. The app is reliable in managing large data volumes, especially during peak times. Exceptional customer support, particularly from team members like Jason and Adam, is frequently highlighted. Merchants also benefit from significant time savings and improved decision-making due to the app's versatile reporting and automated scheduling features.
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Three stars feels as middle of the road you can rate, for an incomplete grade. Our company is in a holding pattern involving ping-ponging blame between the app developers to the Shopify support, without a concrete solution being formed. Our customer interaction has been wonderful, but the troubleshooting has not. We would rather have a solution than watching the blame-game email thread, but we are still right where we started. When it works, it works; when it doesn't, it still works but you have to do it three times (Is that too many times? We'll say that is too many times). We want to report that our support rep, Jennylyn, has been great. We hope this is resolved soon, and maybe we shouldn't have been prompted to talk about our experience with this paid app, until you finish fixing the app causing our frustration.
Hi SAVAGE, thanks for the feedback. I understand your frustration and apologize for the delay. The root of this problem is that occasionally Shopify refuses our connection to the server (API) to get your report's data'. We don't see this often, Xporter makes this kind of request 10k+ times/day, and seems to be limited to your store. We can only resolve this is by providing Shopify with information (dates, errors) to review logs and help identify a cause. Because your ticket was submitted through Shopify's portal, you are automatically notified of any communication between us. We do not intend to pass blame, only to find and fix the cause. I can only assure you that this issue has significant visibility on our side and we are hopeful it will be resolved soon.
Update Jan 2, 2020: Shopify seems to have resolved the issue, as confirmed by the customer.
-Jeff