Reviews (126)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate the high-quality and diverse range of products, including apparel and accessories, offered by this print on demand app. Its design tools are user-friendly, allowing for extensive customization of unique, all-over print items. Customer service is responsive and personalized, enhancing merchant satisfaction. Although shipping times vary, express shipping options are available to expedite delivery. The app is easy to integrate with Shopify and offers competitive pricing, which helps merchants maintain healthy profit margins. It is especially beneficial for businesses focused on dropshipping and direct sales.
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The quality, pricing, and product selection are amazing, yes. But what is REALLY amazing is the turnaround time. I was just SHOCKED at how quickly I received my samples. I almost expected bad products, it happened so fast. Let me tell you, when I opened that parcel I could've cried - the prints looked absolutely gorgeous and the construction was superb. I can't wait to do more business with you guys!!
We deeply appreciate your evaluation，we will constantly make our effort to heighten our customer service and quality of our product to customer.
Thanks for your support to yoycol!
Updated 27JAN2023 - Still no product and no reply from customer support after three inquiries. Very unprofessional company - I suggest spending money elsewhere.
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Updated 24JAN2023 (Originally written 20JAN2023) - Downgraded from 2 stars to 1 star. Yoycal is not responding to any of my emails asking where my order is. It has passed their guarantee time by far and they are not responding to emails. I would strongly suggest staying away from this company - in my opinion, they appear to have some pretty major issues and they are all bad.
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Original Post - 21JAN2023
Second attempt at working with Yoycal so... shame on me.
First time - took 20+ days to receive half a dozen shirts. Took so long I almost forgot I placed the order. Products were good quality but what's the use if my customers have to wait three weeks or more for delivery? Had to drop them or loose my clientele.
Second time - had been watching the Yoycal site (because prices are good and product is as well) and checked web reviews found on other sites and saw comments that they were working on shipping times and customer service procedures (haven't used Yoycal customer service so can't comment on that). After a few months I decided to create a couple basic shirts (1 AOP tee and one simple front/back tee) with Yoycal as well as two other POD companies I haven't used before. One of them had me the entire order in six days, the other had one shirt to me in six days and the second shirt arrived the next day. Both companies have high quality tees but are also considerably higher in prices... BUT they both beat their expected delivery time by several days which is huge. We're now 11 days in to the order and status on the Yoycal order page shows the same status it has showed since day one - "Awaiting Shipment". Further research shows a label has been created (11 days ago) and the order has yet to be received for shipment. Once again, Yoycal has good prices and, as far as I still know, quality tees, but, if your competitors get orders out in a week, and my current provider gets them to me within that time frame as well... no matter how good your prices are Yoycal... I can't use you. I hope Yoycal can figure out their obvious major shipping issues - shipping times like this are a small business killer.
Hello from support team of Yoycol,
Firstly, we are very sorry that you have experienced these problems. Thank you for taking the time to provide this feedback - we appreciate it very much as it helps us to build a better service for you and all our users.
Under the impact of the new policy of COVID-19, our supplier and factory has no choice but to start the Chinese New Year holiday early this year.So the order fulfillment time will be affected.
We have reached out to you via email to discuss and assist you in the best way possible.
If you have other problems with ordering, please contact us: support@yoycol.com
Once again, thank you for your feedback and for helping us to improve.
Terrible customer service! I want to cancel my purchase and get my money back, I sent emails, had chat with customer service, and they just tell me the order is in the country of destination. Its not! Its in in china as its states in the "tracking number" they gave to me. The tracking number is NOT in my order in the dashboard, not sure what tracking number is that they gave to me TBH. The tracking number they gave me is definitely unusable. I ordered on the 02.02.2021 to try this company, Order has no update since 18.02.2021. The support cant help anything. I WANT MY MONEY BACK! Definitely not going to use them never more.
Dear,
Thanks for your review.We appreciate you taking the time to share your experience in such detail. We're sorry to hear that you had to go through this situation about production + shipping delays.
We have returned your money back to your payment account, and you can check it later. To express our apology, the parcel will still be delivered to you for free.
Just as the situation you feedback to us, during February, we got a large amount of orders out of our expect , We tried our best to fulfill all orders as fast as possible, but your order was dispatched until March. We were not able to control the shipping speed, we even didn’t find your package was not updated.
To improve our service moving forward, we will update the function to display the shipping information on Yoycol dashboard after March 15th, by then you can track the shipping status. Furthermore, We’ll choose better shipping companies to shorten our delivery time. Last but not the least, We’ll promote the service level of our support team.
We would really like to help you out and fix any problems occurred , If you have any other questions or concerns, please don't hesitate to reach us at support@yoycol.com.
Kind regards,
Judy from Yoycol support team
Love Atisha Lee! She is an amazing sales rep supportive and attentive. I will definitely continue to buy from her
Hi there,
We’d just like to thank you for taking the time to write this review of Yoycol's support. Every bit of feedback like this does so much to help us out!
Thanks for your kind words about our manager, Atisha Lee, she says you are also a nice customer!
We’re very grateful for customers like you and hope you stick with us for years to come!
Definitely the best overall for price and quality of all the POD companies. It has been so much easier to run my business since choosing the Yocol. The printing quality is so well&the shipping is fast and reasonable, especially during pandemics!
Hey there, Yoycol always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and doing something right! Please let us know if there is anything else you need.
The selection of products is great, as is the quality, and production and shipping are fast. I would give this app 5 stars, but unfortunately it doesn't work with Shopify. It will not connect to my store and keeps asking me to install the app, which is already installed. I have contacted support twice about it, and have not received any response or acknowledgement of my issue.
I will use it to order merch for in-person selling, but I will have to look for alternatives for e-commerce. It's too bad because this app has great potential.
Hello from customer support team of Yoycol,
Yoycol is committed to providing customers with high-quality products and services.
I sincerely apologize for the bad experience brought to you by the shopify system upgrade.
Our engineer team has fixed the problems you reported, if you have any other questions, please feel free to contact yoycol customer support team. We will do our best to provide you with the most efficient service.
Best Regards
Yoycol customer support team
This app is very simple, easy to use, fully functional, very helpful to sellers, I think it’s good,Many styles
Hi Socks Shopping,
Thank you for trusting us. We appreciate that you have a good dropshipping time with us. Yoycol is always here to help you.
Yoycol is great, a print on demand supplier with perfect customer service and quality materials, we are very satisfied and would love to do business with them for a long time.
We are so appreciate your evaluation, we will continue to make our effort to strenghten our qulity our product and customer service.And we will follow your advice and try our best to meet your demand.
Thanks for your support to yoycol!
Great App and Products. Support is very fast and enthusiastic. I highly recommend use app for POD product
Glad you liked Yoycol ! Thank you for taking the time to review Yoycol. We appreciate the five star review. We are glad your experience with Yoycol overall was fantastic. Thank you for your business!
GOOD!GOOD!GOOD!GOOD!GOOD!GOOD!GOOD!GOOD!GOOD!GOOD!GOOD!GOOD!GOOD!GOOD!GOOD!GOOD!GOOD!GOOD!GOOD!GOOD!GOOD!GOOD!GOOD!GOOD!GOOD!GOOD!GOOD!GOOD!GOOD!GOOD!GOOD!GOOD!GOOD!GOOD!GOOD!GOOD!GOOD!GOOD!GOOD!GOOD!
I LOVE ANNA
Thanks for prasing Yoycol staff, Anna! We love you, too, and thank for your support. Yoycol will work hard and serve better for better long-term cooperation.